Petro National

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Petro National is an Australian fuel and lubricants marketing and distribution company that supplies bulk fuel, on-site refuelling, storage solutions and fuel card services to commercial and retail customers nationwide.

Sydney, New South Wales, Australia
petronational.com.au
Owned by ENEOS Holdings, Inc.

About Petro National

Petro National is an Australian-owned fuel and lubricants marketing and distribution company headquartered in Sydney, New South Wales. They supply bulk fuel (diesel, petrol, AdBlue, and other petroleum products), on-site refuelling, storage tanks and equipment, and branded fuel card services to transport fleets, construction, agriculture, mining, and other commercial customers nationwide. In addition, many everyday motorists may interact with Petro National through partner service stations, depot locations, and their Petro National fuel card network, which can be used for vehicle refuelling and related purchases.

A Petro National charge may appear on your bank or credit card statement when you purchase fuel or lubricants at a Petro National–branded site or partner location, use a Petro National fuel card (often billed monthly), pay for bulk fuel deliveries to your business, or settle invoices for storage and on-site refuelling services. Some customers may see recurring monthly statements for fuel card usage, periodic charges for commercial supply contracts, or once-off payments for equipment such as tanks and pumps. You may also notice pending or pre-authorisation amounts when you pay at the pump or open a new account, which are temporary holds your bank places to confirm available funds before the final transaction amount is posted.

If you do not recognise a Petro National charge, first check whether you, your business, or an authorised driver or staff member recently refuelled a vehicle, received a bulk fuel delivery, or used a Petro National fuel card. Review recent invoices, fuel card statements, or receipts in your business accounting system or email, and compare the transaction date, location, and amount. For detailed billing questions, contact Petro National directly via the contact details on petronational.com.au (phone and email support are listed under the Contact or Fuel Cards sections) and have your card’s last four digits, invoice number, and transaction date ready. If you suspect an error or unauthorised use, contact your bank to dispute the transaction and request a temporary block or replacement card, while Petro National can help investigate usage on their network.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Petro National.

  1. PETRO NATIONAL PTY LTD RYLSTONE AU

Frequently Asked Questions

Why do I see a Petro National charge on my card when I only bought fuel at a truck stop?

Many truck stops and service stations in Australia are supplied or billed through Petro National, especially for commercial diesel and bulk refuelling. Even if the site is co-branded or carries another retail name, the back-end billing may show as “PETRO NATIONAL” or similar on your statement. Compare the transaction date and amount with your fuel receipt from that stop to confirm the match.

How does Petro National billing work for fuel cards and commercial accounts?

Petro National fuel cards and commercial accounts are typically billed on a regular cycle (often fortnightly or monthly), summarising all fuel and lubricant purchases made during the period. Your bank statement will show a single consolidated charge (or a small number of charges) matching the total on your Petro National statement, rather than one line for each individual fill-up. You can log into your account portal or refer to emailed statements to see a transaction-level breakdown.

What are common Petro National charge amounts I might see on my statement?

Common Petro National charges include variable fuel purchases (based on litres and current pump price), regular statement totals for fuel card accounts, and larger invoiced amounts for bulk fuel deliveries or storage solutions. Small, round-figure amounts may reflect test authorisations, account fees, or admin charges listed in your Petro National agreement. Always compare the exact amount to your invoices or card statement to identify the specific transaction.

Why is there a small Petro National ‘pending’ or higher-than-expected amount on my account?

When you pay at the pump or use certain terminals, Petro National (or the bank processing the payment) may place a temporary pre-authorisation hold that is higher than your final fuel purchase to verify available funds. Once the actual transaction amount is finalised, the hold is adjusted or released by your bank, usually within a few business days. If a pending hold does not drop off, contact your bank first, then Petro National with the date and authorisation amount for clarification.

How can I cancel or suspend a Petro National fuel card or account if I no longer need it?

To cancel or suspend a Petro National fuel card, contact Petro National customer service using the phone or email listed on petronational.com.au or on your latest statement. Provide your account number and the specific card(s) you want to cancel so they can immediately block further use. For full account closure, you may need to settle any outstanding balance and submit a short written request or form, after which you’ll receive confirmation of closure and final billing.

How do I request a refund or dispute a Petro National charge I believe is incorrect?

If you suspect an incorrect Petro National charge, first locate the related invoice, fuel card statement, or receipt and confirm the transaction details. Then contact Petro National billing or fuel card support with your account number, transaction date, amount, and any supporting documents. They can investigate potential duplicate charges, incorrect litre/pricing calculations, or misapplied payments, and will issue a credit or refund if an error is confirmed. You should also inform your bank if you believe the transaction is fraudulent or unauthorised.

How can I contact Petro National about a mystery charge on my statement?

Visit petronational.com.au and navigate to the Contact section to find the latest phone numbers and support email addresses for general enquiries, fuel cards, and accounts. When you contact them, have your card’s last four digits, invoice or statement number, ABN (for business accounts), and the date and amount of the charge ready. This information helps their team quickly look up your account and explain what the charge relates to.

What should I do if a Petro National charge appears on my statement but I don’t have an account with them?

If you don’t hold a Petro National account and don’t recall refuelling at a location supplied by them, check with family members, employees, or authorised drivers who may have used your card. If no one recognises the transaction, immediately notify your bank or card issuer to report possible fraud and request a card block or replacement. You can also contact Petro National with the transaction details so they can assist in tracing where and how the card was used on their network.

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