Phoenix Theatres Savoy 16 + IMAX

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Phoenix Theatres Savoy 16 + IMAX is a first‑run movie theater complex in Savoy, Illinois, operated by Phoenix Theatres Entertainment and featuring an IMAX auditorium and modern reclining stadium seating.

Knoxville, TN
phoenixtheatres.com
Owned by Phoenix Theatres Entertainment, LLC

About Phoenix Theatres Savoy 16 + IMAX

Phoenix Theatres Savoy 16 + IMAX is a 16‑screen multiplex cinema located in Savoy, Illinois, serving the greater Champaign‑Urbana area. The theater shows first‑run Hollywood releases and special event screenings, and includes a full IMAX auditorium along with premium reclining seating and modern digital projection and sound. It operates under the Phoenix Theatres Entertainment circuit, which specializes in rehabbing and operating regional movie theaters across the United States.

A charge labeled something like “SAVOY 16 – ECOM” typically indicates that you purchased movie tickets or related concessions online through the theater’s e‑commerce/online ticketing system. These charges may cover reserved seats, convenience fees, gift card redemptions with a remaining balance placed on your card, or advance ticket purchases for future showtimes. If you bought tickets via the Phoenix Theatres website or mobile ticketing for the Savoy 16 location, the descriptor on your card may reference “Savoy 16,” “Phoenix Theatres,” and sometimes “ECOM” to indicate an online transaction.

If you have questions about a charge, start by checking your email for order confirmations from Phoenix Theatres or your Phoenix Theatres online account purchase history. Compare the date and amount with any movie outings, concessions, or gift card purchases at the Savoy 16. If something still appears incorrect, you can contact the theater directly by phone or use the contact information on the Phoenix Theatres website; they or the Phoenix corporate office can usually look up transactions by date, amount, and the last four digits of your card. If you cannot resolve the issue with the theater, you can then contact your card issuer to dispute the charge, providing any receipts or emails you have as supporting documentation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Phoenix Theatres Savoy 16 + IMAX.

  1. (FIS) SAVOY 16 - ECOM SAVOY 16 - ECOM SAVOY IL

Frequently Asked Questions

Why does my statement show a charge from “SAVOY 16 – ECOM” or “Savoy 16 IMAX” instead of Phoenix Theatres?

The Savoy location is branded locally as Savoy 16 + IMAX, so online transactions often appear on your statement as “Savoy 16 – ECOM” or similar rather than just “Phoenix Theatres.” This typically reflects an online ticket or concession purchase processed through Phoenix Theatres’ e‑commerce system for that specific location.

What types of purchases at Phoenix Theatres Savoy 16 + IMAX usually result in card charges?

Common card charges include online or in‑person ticket purchases, convenience fees for reserved seating, concessions bought at the stand, and gift card purchases or reloads. Online advance ticket sales will usually show up with an e‑commerce descriptor such as “SAVOY 16 – ECOM” on your card statement.

Can Phoenix Theatres Savoy 16 + IMAX place temporary authorization holds on my card?

Yes. When you buy tickets or concessions online, Phoenix Theatres’ payment processor may place a temporary authorization hold to verify your card. This can appear as a pending charge and either drop off or convert to the final settled amount within a few days, depending on your bank’s policies.

How can I verify what a Phoenix Theatres Savoy 16 + IMAX charge was for?

Check your email for a Phoenix Theatres confirmation that shows the movie title, showtime, number of tickets, and total paid, or log into your Phoenix Theatres online account if you created one. You can also contact the Savoy 16 box office or use the contact form/phone number listed on phoenixtheatres.com and provide the transaction date, amount, and last four digits of your card so staff can look up the purchase.

How do I request a refund or exchange for tickets bought at Savoy 16 + IMAX?

Refund and exchange policies can vary by film and showtime, but generally you must contact the theater before the scheduled showtime. Use the Savoy 16 page on phoenixtheatres.com or call the theater directly to request a refund or exchange; they will confirm eligibility based on their current ticketing policy and how the purchase was made (online vs. box office).

I see multiple small charges from Savoy 16 on the same day. Is that normal?

Multiple charges on the same day can occur if you bought tickets in more than one transaction, split food and tickets into separate purchases, or if an initial authorization hold and the final settled charge are both temporarily visible. Review your receipts and email confirmations, and if the totals don’t match your actual spending, contact the theater or your card issuer for clarification.

How can I contact Phoenix Theatres Savoy 16 + IMAX or corporate support about a billing issue?

You can reach Savoy 16 + IMAX directly using the phone number listed on the theater’s page at phoenixtheatres.com, or use the site’s general contact information to reach Phoenix Theatres’ management office. Have your transaction date, amount, and the last four digits of your card ready so staff can quickly locate your purchase in their system.

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