About Pilot Flying J
Pilot Flying J is a large network of travel centers and truck stops operating throughout the United States and Canada. Their locations typically offer gasoline and diesel fuel, convenience-store groceries and drinks, quick-service food options, showers and restrooms, and amenities geared toward both everyday motorists and long-haul truck drivers. Many sites also provide truck parking, laundry facilities, and loyalty rewards through the myRewards program.
A charge labeled like “PILOT_00621” on your card statement most likely refers to a purchase at a specific Pilot Flying J location, with “00621” representing an individual store number. The transaction could be for fuel, in-store items, food, truck services, or a combination if you made multiple purchases during one visit. In some cases, you may also see an authorization hold amount when you pay at the pump, which later adjusts to the actual purchase total once the transaction settles.
If you’re unsure about a charge, start by checking any fuel or in-store receipts from the date in question and comparing them to the amount on your statement. You can also log into your loyalty or rewards account (if you used it) to review recent transactions. For further help, contact the specific Pilot Flying J location (using the store number and date to narrow it down) or reach out to Pilot Flying J customer service via their website or main support line; they can look up transactions by card number, date, and amount and help resolve billing questions or disputes.