Pinnacle Safety and Training

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Pinnacle Safety and Training is an Australian provider of workplace safety training and related services, specialising in height safety, confined spaces, rescue, and work health and safety courses for various industries.

Murarrie, Queensland, Australia
pinnaclesafety.com.au

About Pinnacle Safety and Training

Pinnacle Safety and Training is an Australian Registered Training Organisation (RTO) that delivers nationally recognised workplace safety training across Australia, with its head office in Murarrie, Queensland. They specialise in height safety, confined spaces, rescue, asbestos, first aid, and general work health and safety (WHS) courses for individuals and corporate clients. Training is delivered at Pinnacle training centres in major cities as well as on‑site at workplaces, and they also offer blended and online theory components for many programs. Their clients commonly include construction, mining, utilities, manufacturing, emergency services, and government organisations.

A charge from “Pinnacle Safety and Training” or “PINNACLE SAFETY MURARRIE AUS” on your bank or card statement usually relates to payment for a training course, assessment, or a group booking organised through an employer. This might be a one‑off payment for a public course you booked online, a corporate booking fee for a group of staff, or payment for specialised services such as site‑specific rescue planning or equipment inspections. In some cases, you might see a charge after booking over the phone, paying an invoice online, or when Pinnacle processes the balance of a course that was previously reserved with a deposit. They generally bill at the time of booking or shortly before the course date, and you might also see separate charges if you booked multiple courses or participants.

If you don’t recognise a Pinnacle Safety and Training charge, start by checking your email for booking confirmations or tax invoices from “pinnaclesafety.com.au”, and review recent course registrations you or your employer may have made. Many bookings are made through workplace coordinators, so consider asking your HR, training, or safety department if they enrolled you in a course. For questions about a specific charge, you can contact Pinnacle via the details on their website (pinnaclesafety.com.au), referencing the date and amount on your statement so they can locate the transaction. Common issues—such as duplicate bookings, name changes, reschedules, or refund eligibility—are typically resolved by speaking with their customer service team, who can provide copies of receipts, booking details, and apply their transfer/cancellation policy where appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pinnacle Safety and Training.

  1. PINNACLE HEIGHT SAFETY MURARRIE AU
  2. PINNACLE HEIGHT SAFETY MURARRIE AUS

Frequently Asked Questions

What types of charges might I see from Pinnacle Safety and Training on my bank statement?

Most people see charges for course fees such as Working at Heights, Confined Space Entry, Tower Rescue, Asbestos Awareness/Removal, or first aid training. You may also see charges for corporate group bookings, custom on‑site training, or invoice payments processed by card. The statement description often includes wording like “PINNACLE SAFETY” or “PINNACLE SAFETY MURARRIE AUS”. If multiple participants or courses were booked at once, you may see a single combined charge for the total amount.

What are common prices for Pinnacle Safety and Training courses?

Course fees vary by topic and location, but many one‑day public courses typically range from around AUD $200–$400 per person (for example, basic Working at Heights or Confined Space Entry). More advanced, multi‑day, or rescue courses can be higher, and corporate on‑site training is usually priced per group or per day. GST and any required materials are generally included in the advertised price. For the most accurate and current pricing, check the specific course page on pinnaclesafety.com.au.

Why did I get charged by Pinnacle Safety and Training when my employer organised the training?

In some cases, individuals pay directly and are later reimbursed by their employer, or you may have been asked to secure your spot with your own card. Another scenario is that your employer provided your details but the booking system still recorded the payment under your name. If you expected your employer to be billed, speak with your HR/training coordinator and provide them the receipt or bank statement entry so they can confirm how the booking was set up and whether reimbursement is due.

How can I cancel or reschedule a Pinnacle Safety and Training course and will I be charged?

Cancellations and reschedules are subject to Pinnacle’s cancellation and transfer policy, which typically includes cut‑off times before the course date and may involve fees for late changes or non‑attendance. You usually can’t receive a refund if you simply don’t show up, but you may be able to transfer to another date if you contact them within the required time frame. To change or cancel a booking, reach out using the contact details in your confirmation email or via the contact form/phone numbers listed at pinnaclesafety.com.au, and have your booking reference ready.

How do I request a refund or dispute a Pinnacle Safety and Training charge I don’t recognise?

First, search your email (and your work email, if applicable) for any booking confirmations or receipts from Pinnacle Safety and Training, as this often explains the charge. If you still don’t recognise it or believe there’s been a duplicate or incorrect charge, contact Pinnacle directly with the transaction date, amount, and the last four digits of the card used so they can trace the payment. They will review it against their booking records and apply their refund policy if an error has occurred. If the charge remains unresolved, you can then speak with your bank or card issuer about a formal dispute.

Does Pinnacle Safety and Training offer subscriptions or recurring billing?

Pinnacle generally charges on a per‑course or per‑booking basis and does not operate like a monthly subscription service for individuals. However, some larger clients may have ongoing training arrangements or scheduled programs that result in multiple charges over time as different courses are delivered. If you see repeated charges, check whether you or your staff have been enrolled in multiple sessions or refresher courses. Your training coordinator or Pinnacle’s corporate account team can clarify any ongoing arrangements.

Why do I see multiple or split charges from Pinnacle Safety and Training on the same day?

Multiple charges on the same day can occur if you booked several courses or participants separately, paid a deposit and then a balance, or processed more than one invoice by card. Sometimes, online bookings for different dates or course types create individual transactions rather than a single combined payment. Review your confirmation emails to see how your bookings were broken up. If the totals don’t match what you expected, contact Pinnacle with your booking references so they can reconcile the amounts.

How can I contact Pinnacle Safety and Training about a billing or account question?

You can contact Pinnacle Safety and Training using the phone numbers and email addresses listed on their official website at pinnaclesafety.com.au, typically under the Contact or Locations section. Have your full name, contact details, approximate payment date, and course name (if known) ready, as well as a screenshot or photo of the bank statement entry. This information helps their team quickly locate your booking and provide copies of invoices, attendance records, or clarification about any charges.

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