Platinum Automotive Care

Automotive95% confidence

Platinum Automotive Care is a family-run independent auto workshop in Sydney’s eastern suburbs, specializing in European vehicles such as Audi, BMW, Mercedes-Benz, MINI, Volkswagen, and Skoda, and providing logbook servicing, repairs, and diagnostics.

Pagewood, New South Wales, Australia
platinumautomotive.com.au

About Platinum Automotive Care

Platinum Automotive Care is a family‑run independent automotive workshop based in Pagewood in Sydney’s eastern suburbs. They specialise in servicing and repairing European vehicles, including Audi, BMW, Mercedes‑Benz, MINI, Volkswagen, and Skoda, but also work on a wide range of other makes and models. Their services include logbook servicing that maintains manufacturer warranty, mechanical repairs, diagnostics and fault finding, brake and suspension work, registration checks/inspections, air-conditioning servicing, and general maintenance. As an independent workshop, they focus on personalised service, clear communication, and using quality parts that meet or exceed manufacturer specifications.

A Platinum Automotive Care charge may appear on your bank or card statement when you pay for vehicle servicing, repairs, parts, or diagnostic work at their Pagewood workshop. Common reasons include a logbook service, repair work approved after an inspection, diagnosis and fault code scanning, roadworthy or rego inspections, or air‑conditioning re‑gas. You may also see a charge if you left a deposit for upcoming work, authorised payment over the phone, or if a pre‑authorisation hold was taken when leaving your vehicle or booking in a service. In some cases, multiple smaller charges can appear if additional approved work or parts were processed separately from the original invoice.

If you’re unsure about a Platinum Automotive Care charge, start by checking recent workshop visits for your vehicle or any family member’s vehicle, along with email or printed invoices you received from them. The business name on your statement may appear as “PLATINUM AUTOMOTIVE CARE,” “PLATINUM AUTO PAGEWOOD,” or a similar variation. To clarify any charge, contact them directly via the details on their website at platinumautomotive.com.au—have your vehicle registration, invoice number (if available), and the exact amount/date of the charge ready so they can look it up. Most billing issues can be resolved by requesting a copy of the invoice, asking for an itemised breakdown, or discussing any concerns about additional work or parts that were authorised during your visit.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Platinum Automotive Care.

  1. PLATINUM AUTOMOTIVE PAGEWOOD AUS

Frequently Asked Questions

Why was I charged by Platinum Automotive Care after my car service?

Platinum Automotive Care typically processes payment at the time you collect your vehicle, covering labour, parts, consumables (such as oil and filters), and GST. If additional issues were found during the service and you approved extra work by phone or in person, these items will appear on the final invoice and in the total charged to your card. Review your invoice for an itemised breakdown of what was done and the corresponding costs.

What are typical charge amounts from Platinum Automotive Care?

Charge amounts vary depending on your vehicle type and the work performed. A basic logbook service for European vehicles is usually higher than for non‑European cars due to specialised parts and oils, while major services, diagnostics, or complex repairs (brakes, suspension, or engine work) will result in higher invoices. For exact pricing, refer to your invoice or contact the workshop with your registration details and service date.

Why do I see more than one Platinum Automotive Care charge on the same day?

You may see multiple charges if the workshop processed the main service invoice separately from additional work (such as unexpected repairs, extra parts, or rego inspection fees) that you approved later. In some cases, an initial pre‑authorisation or deposit may appear as one entry and the final invoice as another. If the amounts look similar, check your invoice for multiple line items and contact Platinum Automotive Care to confirm how the payments were processed.

Does Platinum Automotive Care place pre‑authorisation holds or deposits on my card?

For some bookings—especially larger repair jobs or where parts need to be specially ordered—Platinum Automotive Care may request a deposit or place a pre‑authorisation on your card to secure the booking. This can appear as a pending or temporary charge on your statement. Once the final invoice is processed, the hold is either completed as part of the payment or automatically released by your bank within a few business days.

How can I get a copy of my invoice or service history from Platinum Automotive Care?

If you can’t find your receipt, contact Platinum Automotive Care via the phone number or contact form listed at platinumautomotive.com.au and provide your name, vehicle registration, and approximate service date. They can usually email you a copy of your invoice and confirm what work was performed and paid for. This is the best way to match a statement charge to a specific visit or repair.

How do I question a charge or request a refund from Platinum Automotive Care?

If you believe you’ve been incorrectly charged, reach out to the workshop directly as soon as possible with your bank statement screenshot, the charge amount, and the transaction date. They can review their payment records and your invoice, explain any items you’re unsure about, and correct genuine billing errors or process partial/ full refunds where appropriate. Refunds, if approved, are generally returned to the same card used for the original payment and may take a few business days to appear, depending on your bank.

Can I cancel or change a booking without being charged by Platinum Automotive Care?

Platinum Automotive Care usually allows you to reschedule or cancel a booking if you provide reasonable notice, but policies may differ for larger jobs or where special‑order parts have already been purchased. If a deposit was taken for parts or extensive repair work, late cancellations may incur a fee or have part of the deposit retained to cover costs already incurred. Contact them directly as early as possible if you need to change or cancel an appointment to minimise any charges.

Why is the name on my statement slightly different from “Platinum Automotive Care”?

Depending on your bank and the payment terminal used, the charge may appear as “PLATINUM AUTOMOTIVE CARE,” “PLATINUM AUTO,” “PLATINUM AUTO PAGEWOOD,” or a shortened variation. This is normal and relates to how their merchant account is registered with the payment processor. If the location (Pagewood or Sydney) and the transaction amount match your recent service or repair, it is very likely from your visit to Platinum Automotive Care.

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