Port Arthur Historic Site

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Port Arthur Historic Site is a major Australian heritage destination and former 19th-century penal settlement offering tours, museum exhibits, and historical experiences in Tasmania.

Port Arthur, Tasmania, Australia
portarthur.org.au

About Port Arthur Historic Site

Port Arthur Historic Site is a major Australian heritage attraction located on the Tasman Peninsula in Tasmania. Once a 19th‑century penal settlement, it is now a carefully preserved historic precinct featuring restored buildings, museum exhibits, guided tours, harbour cruises, gardens, and immersive storytelling experiences. Visitors can purchase general site entry passes, special interest tours (such as Isle of the Dead and Commandant’s House), evening ghost tours, and occasional event tickets. Bookings can be made online at portarthur.org.au or in person at the visitor centre.

A charge from “Port Arthur Historic Site” (or similar wording) on your bank or card statement usually relates to tickets or services purchased for a visit. This might include online pre‑purchased entry passes, add‑on tours, ghost tour tickets, or items bought at on‑site cafés or gift shops. You may also see charges connected with group bookings, school or coach tours paid by card, or adjustments for date changes or add‑ons made over the phone or via email. In some cases, a small temporary authorisation may appear when your card is used to secure a booking, which then drops off or is replaced by the final ticket charge.

To verify a Port Arthur Historic Site charge, first check your email for booking confirmations or receipts from portarthur.org.au, including any tickets bought on behalf of family members or as part of a holiday package. Compare the date and amount with your travel dates or any tours you joined in the Port Arthur area. If you still have questions, contact the Port Arthur Historic Site directly through the contact details and enquiry form on their official website, providing your full name, visit date, and the last four digits of the card used so they can locate the transaction. Common issues—such as duplicate bookings, date changes, or misunderstood add‑on tour fees—are usually resolved by confirming your booking records and, where appropriate, arranging a refund or credit according to their booking terms and conditions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Port Arthur Historic Site.

  1. Port Arthur Historic S Port Arthur AUS

Frequently Asked Questions

Why do I see a charge from Port Arthur Historic Site on my bank statement?

Most charges from Port Arthur Historic Site relate to entry passes or tour tickets purchased online at portarthur.org.au or at the on‑site visitor centre. The description may appear as “PORT ARTHUR HISTORIC SITE”, “PORT ARTHUR TAS”, or similar. The amount often matches the cost of a Site Entry Pass, ghost tour, specialised tour (like Isle of the Dead), or a combination of these if booked together. It can also reflect on‑site purchases at their café or gift shops if you paid by card.

What are typical amounts I might be charged by Port Arthur Historic Site?

Common charges correspond to ticket prices for entry passes and tours, often in the range of several tens of Australian dollars per person, depending on ticket type and any concessions. For example, a standard Site Entry Pass, evening ghost tour, or premium guided tour will each have distinct per‑person pricing, and family or group tickets may show as a larger single amount. If you booked multiple tickets in one transaction, you’ll usually see a single combined charge rather than separate line items.

Does Port Arthur Historic Site use subscriptions or recurring billing?

Port Arthur Historic Site generally operates on one‑off ticket purchases rather than subscriptions or ongoing memberships. You will usually be charged once for your chosen date or date range, such as a two‑day Site Entry Pass or a specific evening ghost tour. You should not see recurring monthly charges from this merchant; if you do, contact them directly to investigate, as it may relate to a reprocessed booking or a travel package handled through their payment gateway.

Can Port Arthur Historic Site place temporary authorisation holds on my card?

Yes. If you book online or over the phone, their payment processor may place a short‑term authorisation on your card to verify funds before completing the transaction. This can appear as a pending or small test amount and should automatically drop off within a few business days, leaving only the final ticket charge (if the booking was completed). If a pending amount does not clear or appears as both an authorisation and a final charge, contact your bank and Port Arthur Historic Site with the transaction details.

How can I get a copy of my receipt or booking confirmation from Port Arthur Historic Site?

Receipts and booking confirmations are typically emailed to the address you provided at checkout when purchasing tickets online. Check your inbox and spam/junk folders for messages from portarthur.org.au around the date the charge appears on your statement. If you cannot locate the email, use the contact form or booking enquiry details on their website and provide your name, visit date, and approximate amount so staff can resend your confirmation.

How do I change or cancel a booking with Port Arthur Historic Site and could that affect my charge?

Changes and cancellations are subject to the booking terms published on portarthur.org.au, which may differ for day entry, guided tours, and evening ghost tours. In many cases, changes to visit dates can be arranged in advance without additional fees, while late cancellations or no‑shows may be non‑refundable. If you cancel in line with their policy, you may see a reversal or partial refund to your card; processing times depend on your bank. Always contact them directly as early as possible if your plans change so they can advise what is possible for your specific booking.

How do I request a refund or dispute an unexpected Port Arthur Historic Site charge?

If you believe you have been overcharged, charged twice, or charged in error, first compare the statement amount with your tickets and any on‑site purchases from your visit. Then contact Port Arthur Historic Site using the customer enquiry or bookings contact details on their website, including screenshots or photos of your bank statement (with sensitive numbers obscured) and any booking references. They can verify whether the charge corresponds to a valid booking and, if an error is confirmed and within their refund policy, arrange a reversal or credit. If you cannot resolve the issue directly, you may also follow your bank’s card dispute process.

How can I contact Port Arthur Historic Site about a charge on my statement?

Go to portarthur.org.au and navigate to their Contact or Bookings/Visitor Information page for current phone numbers and email addresses. When you reach out, provide your full name, the date and exact amount of the charge, the last four digits of the card used, and any booking reference you may have. This information helps their staff quickly locate your transaction and explain what the charge was for or what options you have if a correction is needed.

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