Question 1

What types of purchases usually show up as a charge from Progressive Trading Pty Limited?

Accepted Answer

Most charges from Progressive Trading Pty Limited come from in‑store purchases at one of their IGA supermarkets or related liquor outlets in Western Australia, such as Shoalwater IGA, Waterford IGA or Vale IGA. These are typically everyday grocery shops, deli or meat counter purchases, ready meals, household essentials, and in some locations liquor purchases.([abr.business.gov.au](https://abr.business.gov.au/ABN/View/91128237301?utm_source=openai))

Question 2

What statement descriptions might I see for this merchant?

Accepted Answer

Depending on which store processed your card, your bank statement might list the charge as “PROGRESSIVE TRADING PTY LTD,” “PROGRESSIVE SUPA IGA,” “WATERFORD IGA,” “SHOALWATER IGA,” “VALE IGA,” or another local IGA banner name associated with Progressive Trading. If you recently shopped at an IGA in WA and see any of these variations, it is likely the same transaction under the company’s registered name.([opengovau.com](https://opengovau.com/business/91128237301?utm_source=openai))

Question 3

Are there subscriptions or recurring charges associated with Progressive Trading Pty Limited?

Accepted Answer

Progressive Trading Pty Limited operates brick‑and‑mortar supermarkets, so their charges are usually one‑time transactions for in‑store or online grocery orders rather than ongoing subscriptions. While IGA offers email sign‑ups and loyalty promotions, these do not typically involve automatic recurring billing to your card. If you see repeating similar amounts on a schedule, review your receipts or online IGA account to confirm they are separate shopping trips and not a subscription.([iga.com.au](https://www.iga.com.au/stores/iga-waterford/?utm_source=openai))

Question 4

Why does the amount on my bank statement not exactly match my IGA receipt?

Accepted Answer

Small differences can occur if there were manual price corrections, refunds of individual items at the register, or if a temporary authorization for an online order was placed for an estimated amount and then settled for the final total after substitutions or weight‑based items (like fresh meat or produce) were adjusted. For online orders via IGA Shop Online, it’s common for an initial hold to be higher than the final captured amount once the order is picked and weighed. Compare the receipt total, including GST, with the posted transaction; if they differ significantly, contact the store to investigate.([iga.com.au](https://www.iga.com.au/stores/iga-waterford/?utm_source=openai))

Question 5

How can I contact this merchant about an unrecognized charge?

Accepted Answer

Start by identifying which Progressive‑operated IGA you are most likely to have used. For example, Shoalwater IGA at Coventry Rd & Safety Bay Rd can be reached on (08) 9553 1900, and IGA Waterford in Karawara can be reached on (08) 9200 4211; both are current IGA stores linked to Progressive Trading. When you call, have your statement handy with the transaction date, exact amount, and last four digits of your card so staff can locate the sale in their point‑of‑sale system.([abr.business.gov.au](https://abr.business.gov.au/ABN/View/91128237301?utm_source=openai))

Question 6

How do refunds and returns usually work for purchases at these IGA stores?

Accepted Answer

As independently owned IGA supermarkets, returns and refunds are handled at store level, generally in line with Australian Consumer Law—faulty goods or incorrect charges are typically refunded or exchanged when you present proof of purchase and the item. To request a refund for an overcharge or unwanted transaction, visit or call the store where you shopped (for example, Shoalwater IGA or Waterford IGA) and provide your receipt or bank statement details so they can verify and process the adjustment. Policies for change‑of‑mind returns on fresh food or liquor may be stricter and vary slightly between locations, so it’s best to confirm with the store manager.([abr.business.gov.au](https://abr.business.gov.au/ABN/View/91128237301?utm_source=openai))

Question 7

Can I cancel or stop future charges from Progressive Trading Pty Limited?

Accepted Answer

Because this merchant’s charges come from individual grocery or liquor purchases rather than memberships, there is nothing to “cancel” in the way you would a subscription. To avoid future charges, simply do not use your card at these stores or remove your saved card details from any IGA online ordering account you may have created. If you believe your card details have been used without permission at one of these IGAs, contact your bank immediately to block the card and then follow up with the store for any investigation.([abr.business.gov.au](https://abr.business.gov.au/ABN/View/91128237301?utm_source=openai))

Question 8

Why do I see a pending or temporary charge from this merchant that later changes or disappears?

Accepted Answer

When you place an online order with a participating IGA store (such as Waterford IGA) or update your payment method, the system may place a temporary authorization hold on your card to confirm it’s valid and to cover the estimated order value. This pending amount can be higher than the final total because it includes variable‑weight items and potential substitutions; once the order is packed and completed, the final amount is charged and the original hold is either matched or released by your bank. If a hold remains for more than a few business days without a corresponding completed transaction, contact your bank and then the store to confirm whether the order went through.([iga.com.au](https://www.iga.com.au/stores/iga-waterford/?utm_source=openai))

Progressive Trading Pty Limited

About Progressive Trading Pty Limited

Bank Statement Variations

Frequently Asked Questions