PSW

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PSW is an Australian schoolwear company that designs, manufactures, and retails school uniforms and accessories for primary and secondary schools, operating dedicated retail outlets and an online store.

Bangholme, Victoria, Australia
psw.com.au
Owned by Uniform Group

About PSW

PSW (Primary School Wear) is an Australian schoolwear specialist that designs, manufactures, and retails uniforms and accessories for primary and secondary schools. Based in Bangholme, Victoria, PSW works in partnership with individual schools to supply approved uniforms, sportswear, outerwear, school bags and accessories. Families can purchase directly through PSW’s dedicated on-campus or off-site retail outlets, via school-specific online uniform shops at psw.com.au, or through seasonal pop-up events and fitting sessions.

A PSW charge typically appears on your bank or card statement when you purchase school uniforms or accessories in-store, order through the PSW online shop, or pay for a school uniform fitting or back‑to‑school order. You may also see charges linked to partial shipments of a larger order, separate payments for accessories (like hats, socks, bags, or hair accessories), or split payments if you’ve used more than one card. Online orders can generate an initial “pending” authorization followed by the final charge when the order is confirmed and packed.

If you don’t immediately recognize a PSW transaction, start by checking your recent uniform purchases for any children in your household and reviewing your email for order confirmations from psw.com.au. Log in to your PSW online account (if you created one) to view order history, invoices, and click‑and‑collect details. For help, use the contact options on psw.com.au to reach customer service, or contact your local PSW retail outlet listed on the site—have the transaction date, amount, and the last four digits of your card ready so they can quickly look up the payment, resend receipts, explain any split or duplicate-looking charges, or assist with exchanges and refunds according to their returns policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PSW.

  1. PSW 3000 BALLARAT AUS

Frequently Asked Questions

Why did I get a PSW charge on my card when I bought school uniforms at a store on campus?

Many Australian schools partner exclusively with PSW to supply official uniforms, so even if you purchased at a shop located on school grounds, the payment is processed by PSW. On your statement, the charge may appear as “PSW,” “PSW Schoolwear,” or similar, rather than the school’s name. Check any uniform receipts or EFTPOS slips from that visit to confirm they list PSW as the merchant.

Why do I see a pending or temporary PSW charge after ordering online?

When you place an order through psw.com.au, PSW may place a temporary authorization hold on your card to confirm funds are available. This can appear as a pending charge for the order amount (or slightly different if currency conversion or card checks are involved). The final amount is captured when your order is confirmed and packed; any extra holds should automatically drop off within a few business days, depending on your bank.

Can PSW charges be recurring or subscription-based?

PSW does not operate on a subscription model; charges are tied to one‑off purchases of schoolwear and accessories. However, families often buy at similar times each year (for example, start of year or start of term), so you may see PSW charges at regular intervals that reflect your own buying habits rather than an automatic subscription. If you see repeated charges you don’t recognize, review your online order history and check with other family members who may have used the card for uniform purchases.

How can I get a copy of my PSW receipt or invoice to verify this charge?

If you ordered online, log in to your account at psw.com.au and check your order history—each order includes an invoice you can download or print. For in‑store purchases, locate the original paper receipt if possible; if it’s misplaced, you can contact the PSW store you used or customer service via the website with the transaction date, amount, store location, and last four digits of your card so they can search their system and reissue a copy where records are available.

What is PSW’s policy on exchanges, refunds, or incorrect-size uniforms?

PSW generally allows exchanges or returns for unworn, unwashed items with tags attached within a set returns window, provided you have proof of purchase and the item is part of the current uniform range. Refunds are usually processed back to the original payment method for faulty goods or where required by Australian Consumer Law, while change‑of‑mind returns may be limited to exchanges or store credits depending on the item and timing. Check the Returns or FAQs section on psw.com.au for the specific policy that applies to your school’s uniform and the type of product you purchased.

Why does my PSW statement line show multiple or split charges for one order?

If you purchased several items that were fulfilled from different warehouses or at different times, PSW may process separate charges as each part of the order is packed and shipped or collected. Split payments can also occur if you paid partly with gift cards, vouchers, or a mix of cards and cash in-store, resulting in more than one transaction on your bank statement. Comparing the amounts on your statement to the line items on your PSW invoice will usually clarify how the total was divided.

How do I resolve a PSW charge I don’t recognize or believe is incorrect?

First, confirm with other adults or older students in your household that they didn’t use your card for uniform purchases, and check your email (including spam) for PSW order confirmations around the charge date. If you still can’t identify the transaction, go to psw.com.au and use the Contact or Customer Service page to reach support—provide the transaction date, exact amount, and the name on the card so they can investigate. They can explain what was purchased, which school account it relates to, and, if there’s been an error such as a duplicate charge, arrange a correction or refund where appropriate.

How can I contact PSW about a bank charge or order issue?

Visit psw.com.au and navigate to the Contact or Customer Service section, where you’ll find options such as an online enquiry form and contact details for PSW’s head office and retail stores. For order-specific questions, having your order number, school name, and payment details (date, amount, last four digits of your card) ready will help them quickly locate your transaction. You can also contact the PSW retail outlet you purchased from directly, using the store locator on their website to find phone and address details.

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