Public Transport Victoria

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Public Transport Victoria (PTV) is the statutory authority responsible for coordinating, planning, and managing public transport services in the state of Victoria, Australia, including trains, trams, and buses.

Docklands, Victoria, Australia
ptv.vic.gov.au
Owned by Government of Victoria

About Public Transport Victoria

Public Transport Victoria (PTV) is the Victorian Government authority that plans, coordinates and manages the state’s train, tram and bus network, including regional V/Line services. Rather than operating vehicles itself, PTV oversees routes, timetables, ticketing and passenger information for metropolitan Melbourne and regional Victoria. Most electronic ticketing for public transport in Victoria is done via the myki smartcard system, which you can buy and top up online, via the PTV app, at stations, selected retail outlets and myki machines.

A charge from Public Transport Victoria (often shown as “PTV”, “PTV*MYKI”, “MYKI ONLINE TOP UP” or similar) typically relates to loading money or a pass onto a myki card. This may be a one‑off myki Money top up, purchase or renewal of a myki Pass, an automatic (auto) top up that triggered when your balance fell below a set amount, or a payment made through the PTV website/app. You might also see a charge when you first buy a physical or digital myki, when you set up or change stored payment details, or if multiple cards for family members are managed from one account. Occasionally, a small temporary card verification hold may appear when you add or update a payment card online.

To verify a PTV charge, log in to your myki or PTV online account at ptv.vic.gov.au or via the PTV app and compare recent payments and top ups with the date and amount on your bank statement. Check whether anyone else in your household uses a myki linked to your card. If you still can’t identify the transaction, contact PTV on 1800 800 007 (daily, early morning to late evening) or use the feedback and complaints form on the PTV website. For billing issues such as duplicate charges, incorrect amounts or unwanted auto top ups, PTV can investigate and, where appropriate, arrange a correction or refund back to your original payment method or as a balance adjustment on your myki card.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Public Transport Victoria.

  1. PUBLIC TRANSPORT VICT\LVL 10 750 COLLINS
  2. Public Transport Victo Melbourne AUS
  3. Public Transport Victori 61390275076 AU

Frequently Asked Questions

Why do I see a charge from Public Transport Victoria or “PTV*MYKI” on my card?

This charge almost always relates to a myki transaction, such as topping up myki Money, purchasing or renewing a myki Pass, or buying a new myki card. These payments can be made through the PTV website, PTV app, ticket machines, PTV Hubs or retail outlets, but online and app transactions are the ones most likely to show as PTV or PTV*MYKI on your bank statement.

What are common amounts I might be charged by Public Transport Victoria?

Typical myki online or card payments are round figures like $5, $10, $20, $30, $50 or higher, depending on how much credit or what length of myki Pass you bought. The exact fare you pay when travelling is deducted from your myki balance, but your bank statement will show only the top‑ups or pass purchases you made, not each individual trip.

Why was I charged by PTV again when I already have money on my myki?

If you enabled auto top up, a new payment is taken when your myki balance drops below the threshold you set, which can look like an unexpected extra charge. It’s also possible someone else whose myki is linked to your card (for example, a family member) triggered a top up. You can review and change auto top up settings by logging into your myki account via ptv.vic.gov.au or the PTV app.

How do I cancel or change a myki auto top up linked to my card?

Log into your myki account on ptv.vic.gov.au, go to the payment or auto top up section, and select the myki card you want to modify. From there you can turn off auto top up completely or adjust the trigger amount and top‑up value. Changes generally take effect for future top ups; any charge already processed cannot be reversed but your balance will remain available for travel.

How can I get a refund or correction for a PTV/myki charge I don’t recognise or that seems incorrect?

First, check your myki online account history and any email receipts to confirm whether the charge matches a top up or pass purchase. If it appears to be a duplicate, incorrect amount, or truly unauthorised, contact PTV on 1800 800 007 or submit a request via the ‘Refunds and reimbursements’ section at ptv.vic.gov.au. PTV may ask for screenshots or bank statements and, if approved, can process a refund back to your card or as a myki balance adjustment, in line with their refund policy.

Why do I see a small $1–$2 ‘pending’ charge or temporary hold from PTV or myki?

When you add or update a payment card on your myki/PTV online account, the payment processor may place a small temporary authorisation hold to verify your card. This is not an actual fare or top up and should disappear or be reversed automatically within a few business days. If the hold remains after that time, contact your bank and, if needed, PTV for clarification.

How can I check what the PTV charge on my statement was for?

Sign in to your myki or PTV account online or in the PTV app and view your ‘Top up and purchase’ history for the relevant date range. The list will show each online top up, pass purchase or auto top up, including the amount, date and the myki card it was applied to. You can also refer to email confirmations sent when you complete an online transaction, which usually include the last four digits of the card charged.

How do I contact Public Transport Victoria about a billing or myki payment problem?

You can call PTV on 1800 800 007 for help with unexplained charges, refunds, or myki account questions. Alternatively, visit ptv.vic.gov.au and use the feedback or complaints form, or attend a PTV Hub (such as at Southern Cross Station) for in‑person assistance with myki payments and refunds. Having your myki card number, online account details and a copy of the bank transaction handy will speed up the investigation.

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