Quince

Quince is a direct-to-consumer e-commerce brand focused on offering high-quality essentials—such as cashmere, silk, cotton basics, outerwear, bags, jewelry, and home textiles—at comparatively low prices. They operate primarily online and position themselves as a value-focused alternative to traditional retail by streamlining supply chains and selling directly to consumers. In addition to clothing for men and women, Quince also offers bedding, bath linens, and other home goods.

A charge labeled “ONEQUINCE*” followed by an order or reference number typically appears on a card statement when you purchase products from Quince’s website. This can include one-time orders of clothing, linens, or home items, pre-orders, backordered items that just shipped, or split shipments from the same order. In some cases, you may see temporary authorization holds when you place an order or update your payment method; these usually adjust to the final amount once the order is processed.

If you have questions about a Quince charge, start by logging into your Quince account and checking your order history and email confirmations for matching amounts and dates. The descriptor “ONEQUINCE* Q[digits]” often corresponds to a specific order or internal transaction ID. For issues like duplicate charges, returns not yet refunded, or order cancellations, contact Quince customer support through their website’s help/contact section or by replying to your order confirmation email. Having your order number, the last four digits of your card, and the exact transaction amount/date will help them resolve billing questions more quickly.