RACV Insurance

Insurance95% confidence

RACV Insurance is the insurance arm of the Royal Automobile Club of Victoria, offering car, home, travel, and other general insurance products primarily to customers in Victoria, Australia.

Melbourne, Victoria, Australia
racv.com.au

About RACV Insurance

RACV Insurance is the insurance division of the Royal Automobile Club of Victoria (RACV), a member-based organisation founded in 1903 and based in Melbourne, Victoria, Australia. Through racv.com.au and its contact centres, RACV offers a wide range of general insurance products, including car insurance, home building and contents insurance, landlord insurance, caravan and trailer, boat, and travel insurance, as well as roadside assistance and membership services. Policies are underwritten by RACV’s insurance arm, and coverage is primarily tailored for customers living in Victoria, although some products may be available to policyholders elsewhere in Australia.

A charge from “RACV Insurance”, “RACV Ltd”, or a similar description may appear on your bank or card statement when you pay for an insurance policy or membership. This could be a monthly or annual premium for car, home, or contents insurance, a renewal payment processed automatically, or an instalment for a pay‑by‑the‑month policy. You may also see a charge related to a new policy started online or over the phone, a temporary or short‑term cover, or an adjustment after you change vehicles, add optional extras, or update your cover. In some cases, a small pending or pre‑authorisation amount may appear briefly while RACV confirms your card details, particularly when you first set up or change a payment method.

If you’re unsure about an RACV Insurance charge, start by logging into your MyRACV account at racv.com.au or checking your emails for policy documents, renewal notices, or payment receipts issued around the date of the charge. Compare the amount and date with your renewal schedule or instalment plan, and check if a family member or joint policyholder may have updated or purchased cover. To resolve questions, you can contact RACV Insurance directly via 13 RACV (13 72 28) within Australia, use the online chat or enquiry forms on racv.com.au, or visit an RACV shop in Victoria. Have your member number, policy number, and the exact charge details handy; RACV staff can confirm which policy the payment relates to, explain any changes in premium, adjust or cancel cover, and advise on refunds where applicable.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to RACV Insurance.

  1. RACV INSURANCE MELBOURNE AU
  2. RACV INSURANCE MELBOURNE AUS

Frequently Asked Questions

Why did RACV Insurance charge me this amount when my policy renewed?

RACV Insurance premiums are typically charged on your renewal date, either annually or in monthly instalments, depending on the payment option you chose. Your renewal premium can change from year to year based on factors such as claims history, changes to your cover, vehicle or property details, and broader pricing reviews. Check your renewal notice (sent by email or post and also available in your MyRACV account) to see a breakdown of the new premium and any adjustments.

What are the common amounts RACV Insurance might charge on my card or bank account?

Common RACV Insurance charges include full annual premiums for car or home policies, as well as smaller monthly instalments if you pay by the month. You might see separate charges if you hold more than one policy (for example, car and home) or if you have RACV membership or roadside assistance in addition to insurance. The exact amount will depend on your individual cover, optional extras, discounts, and payment frequency, all of which are itemised on your policy schedule and renewal notice.

Why do I see two RACV Insurance charges in the same month?

You may see two charges if you changed policies or cover mid‑term (such as upgrading cover, adding a vehicle, or changing address), which can generate a pro‑rated adjustment and a new instalment. It can also happen if your policy renewed and the first payment for the new term fell close to the last instalment of the previous term. Review your latest policy documents in MyRACV or contact RACV on 13 72 28 to confirm whether one charge is an adjustment and the other a regular premium.

How do I cancel or change my RACV Insurance policy to stop future charges?

To cancel or change your RACV Insurance policy, contact RACV by calling 13 RACV (13 72 28), logging into your MyRACV account at racv.com.au, or visiting an RACV shop in Victoria. You can request cancellation from a future date or immediately, and you can also downgrade cover, remove optional benefits, or change your payment frequency to reduce charges. Be aware that cancelling cover may affect your ability to claim from that date, and any cancellation fees or premium refunds will be explained at the time.

How do refunds work if I cancel my RACV Insurance policy after being charged?

If you cancel an RACV Insurance policy before the end of the insurance period, you may be entitled to a refund of the unused portion of your premium, minus any applicable cancellation or administration fees, provided you haven’t already made a total loss claim. Refunds are usually processed back to the original payment method, though timing can depend on your bank or card issuer. To check eligibility and the expected refund amount, contact RACV with your policy number and the date you wish to cancel.

Why is there a small pending or $0 RACV Insurance transaction on my statement?

A small pending or low‑value transaction from RACV Insurance may be a card verification or pre‑authorisation when you first set up or update your payment details. This is used to confirm that your card is valid and active and is not an actual charge; it should disappear or reverse automatically within a few business days. If a pending amount does not clear, contact your bank or RACV on 13 72 28 for clarification.

How can I check which policy an RACV Insurance charge relates to and update my payment details?

Log into your MyRACV account at racv.com.au using the email address linked to your membership or policies, then go to the Insurance section to view active policies, upcoming payments, and past transactions. Each policy lists its payment method, premium amount, and billing dates, helping you match a statement charge to a specific policy. From there you can update card or bank details, switch from annual to monthly payments (where available), or contact RACV via the listed support options if something doesn’t look right.

This merchant is in the Insurance category

Browse all

Related Merchants

Allianz
NRMA
QBE Insurance
AAMI
Bupa

Compare RACV Insurance

vsAllianzvsNRMAvsQBE Insurance

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you