Reftab

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Reftab is a cloud-based IT asset management and maintenance platform that helps organizations track hardware, software, equipment, and related costs, replacing manual spreadsheets with an integrated system.

Astoria, New York, United States
reftab.com

About Reftab

Reftab is a cloud-based IT asset management and maintenance platform used by organizations to track hardware, software, equipment, and related costs in a single system. Instead of relying on spreadsheets, Reftab lets IT and operations teams manage asset lifecycles, maintenance, check‑in/check‑out, depreciation, and integrations with tools like Microsoft Intune, Jamf, Okta, Zendesk, and more. Founded in 2013 and based in Astoria, New York, Reftab offers a free-forever plan (up to 50 assets) plus paid Standard, Pro, and Business subscriptions that typically start around $30, $45, and $120 per month respectively, with unlimited users and pricing that scales with asset count.([reftab.com](https://www.reftab.com/?utm_source=openai))

A Reftab charge on your bank or card statement usually relates to a paid subscription for their asset management software. Common amounts include flat monthly fees around $30 (Standard), $45 (Pro), or $120 (Business), or equivalent values billed annually; you may also see higher amounts if your organization tracks more assets or has a custom contract. Reftab offers a free 14‑day trial of paid tiers and a free-forever plan, but once you upgrade, your subscription auto‑renews at the end of each term until you cancel. If your usage exceeds the asset or feature limits in your plan, additional fees may also appear based on their subscription terms.([reftab.com](https://www.reftab.com/subscription-terms?utm_source=openai))

To verify or resolve questions about a Reftab charge, first log into your Reftab account and review the Billing or Subscription section to confirm your active plan, billing frequency, and recent invoices. If you still have questions or suspect a billing error, contact Reftab directly via email at help@reftab.com or by phone at +1 (646) 780‑0444; their team is typically available Monday–Friday, 9 a.m. to 5 p.m. Eastern Time. For formal billing disputes or adjustments, Reftab’s subscription terms recommend contacting their support within 60 days of the statement where the issue appeared, and subscriptions will continue to auto‑renew until you cancel through your account or by reaching out to support.([reftab.com](https://www.reftab.com/contact-us?utm_source=openai))

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Frequently Asked Questions

What are the typical Reftab charge amounts I might see on my statement?

Most Reftab subscription charges correspond to monthly or annually billed software plans such as Standard (around $30/month), Pro (around $45/month), or Business (around $120/month), with the exact amount depending on asset limits and whether you’re billed monthly or annually. Larger organizations or those tracking more than a few thousand assets may see higher, custom‑quoted amounts under the Reftab name. If you previously moved from the free plan to a paid tier, your first paid charge will align with the plan you selected at the end of your trial or upgrade date.([trustradius.com](https://www.trustradius.com/products/reftab/pricing?utm_source=openai))

Why am I being charged by Reftab if I signed up for a free plan or trial?

Reftab offers a free-forever plan (up to 50 assets) and a 14‑day Business plan trial that requires no credit card; during that time you won’t be charged unless you explicitly upgrade and add billing details. If you entered payment information and upgraded to a paid plan, the subscription will auto‑renew at the end of each billing period until you cancel, which can explain a new charge after your trial or evaluation period. When a Business trial expires without upgrade, your account simply drops back to the free plan and no subscription charge should occur, so any unexpected charge in that case should be raised with Reftab support.([reftab.com](https://www.reftab.com/?utm_source=openai))

How can I view my Reftab invoices and confirm what this charge is for?

Sign in to your Reftab account as an administrator and navigate to the Billing, Subscription, or Account area, where your current plan, next renewal date, and invoice history are typically listed. Download the most recent invoice to see the exact plan (Standard, Pro, Business or custom), asset tier, billing period covered, and taxes or adjustments. If you do not have admin access, ask your organization’s IT or finance contact who manages your Reftab subscription to share the invoice linked to the date of the charge.([reftab.com](https://www.reftab.com/?utm_source=openai))

How do I cancel or downgrade my Reftab subscription to stop future charges?

To cancel or downgrade, log into Reftab with an admin account and go to the Subscription or Billing settings, then select the option to change plan or cancel at the end of the current term. According to Reftab’s subscription terms, subscriptions auto‑renew for successive terms until you cancel, so make sure you complete the cancellation before your next renewal date to avoid another cycle being billed. If you have a custom or enterprise contract or are unsure how to proceed, contact Reftab support at help@reftab.com or via their contact form and request written confirmation of your cancellation.([reftab.com](https://www.reftab.com/subscription-terms?utm_source=openai))

How do refunds or billing corrections work for Reftab charges?

Reftab’s standard terms state that if you believe you’ve been billed incorrectly, you should contact their customer support within 60 days of the closing date on the first billing statement where the problem appeared to be eligible for a credit or adjustment. Outside of cases like billing errors or material changes to the service or terms, refunds for subscription periods that have already started are generally not guaranteed and are handled at Reftab’s discretion. If you believe a charge is unauthorized (for example, your organization no longer uses Reftab), contact both Reftab support and your bank or card issuer promptly.([reftab.com](https://www.reftab.com/subscription-terms?utm_source=openai))

Why do I see a new or higher Reftab amount compared to previous months?

A higher Reftab charge can occur if your organization upgraded from Standard to Pro or Business, increased the number of assets under management, or moved from monthly to annual billing (resulting in a larger, less frequent payment). Reftab also reserves the right to change subscription fees with at least 30 days’ notice, often communicated via email to the account owner, which can result in a modest price change at renewal. Check your latest invoice and any recent emails from Reftab to confirm if a plan change, asset tier increase, or price update explains the new amount.([reftab.com](https://www.reftab.com/subscription-terms?utm_source=openai))

Can Reftab place temporary or authorization holds on my card?

Reftab primarily bills subscriptions as direct charges for the applicable term, and there is no explicit indication in their public terms that they routinely place separate $0 or $1 authorization holds like some consumer services. However, your card issuer or payment gateway may briefly show a pending authorization when you first add or update a card for your Reftab subscription. These authorizations should clear automatically; if a small pending amount remains for more than a few business days, contact your bank and, if needed, Reftab support with a screenshot of the transaction.([reftab.com](https://www.reftab.com/subscription-terms?utm_source=openai))

How can I contact Reftab about a charge if I don’t have access to the account?

If you can’t log into the Reftab account (for example, if the subscription belongs to your employer or a former organization), gather details from your statement such as the exact amount, date, and the descriptor that includes “Reftab.” Then email help@reftab.com or call +1 (646) 780‑0444 and explain that you’re inquiring about a specific charge; they may ask additional questions to verify the customer organization before discussing the account. If you believe the charge is fraudulent and cannot be resolved with Reftab, you should also open a dispute with your bank or card issuer.([reftab.com](https://www.reftab.com/contact-us?utm_source=openai))

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