Dext

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Dext is a cloud-based software platform (formerly Receipt Bank) that provides bookkeeping automation, expense management, and data extraction tools for accountants and small businesses.

London, United Kingdom
dext.com

About Dext

Dext (formerly known as Receipt Bank) is a cloud-based software platform that automates bookkeeping and expense management for accountants, bookkeepers, and small businesses. Headquartered in London, United Kingdom, Dext offers tools to capture and extract data from receipts, invoices, and bank statements, then publish that data directly into accounting systems such as Xero, QuickBooks Online, and Sage. Their main products include Dext Prepare (document and expense capture), Dext Precision (data quality and insights for accountants), and Dext Commerce (e‑commerce and sales channel data consolidation).

A Dext charge on your bank or card statement usually relates to a subscription for one of these products, either billed directly to a business or via an accounting/bookkeeping firm that manages your books. Charges may appear under descriptors such as “DEXT”, “DEXT*PREPARE”, “RECEIPT-BANK”, or similar, depending on when you signed up and your region. You might see recurring monthly or annual subscription fees, upgrade charges if you moved to a higher usage plan, or prorated charges if you changed plans mid-cycle. In some cases you may also see a small temporary authorization when you first add or update a card; this is typically reversed automatically and does not become a permanent charge.

If you’re unsure why you were billed by Dext, start by logging in at dext.com and checking your account’s Billing or Subscription section for invoices, plan details, and next payment dates. If you work with an accountant or bookkeeping firm, ask whether your Dext subscription is managed through their practice account, as they may be the ones who enrolled you. For unresolved questions, you can contact Dext support via the help widget inside the app or through the Support/Help Center on dext.com, providing a screenshot of the charge (including date, amount, and last four digits of the card). Common issues—such as duplicate accounts, forgotten trial sign-ups, or plan changes—are typically resolved by confirming which email address and business entity were used and adjusting or cancelling the relevant subscription as needed.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dext.

  1. ANNATURE +61130003106 AU
  2. RB AU T/A DEXT +61180010745 AU
  3. RB AU T/A DEXT +61800107451 AU
  4. RB AU T/A DEXT +611800107451 AUS
  5. RB AU T/A DEXT +61800107451 AUS

Frequently Asked Questions

Why did I get a recurring charge from Dext or Receipt Bank on my card?

Dext operates on a subscription model, so most recurring charges are for ongoing access to Dext Prepare, Dext Precision, or Dext Commerce. These charges may be monthly or annual, depending on what you chose at signup or what your accountant set up for you. Log into your Dext account and go to the Billing or Subscription section to see your current plan, renewal date, and past invoices that match the charge on your statement.

What are the typical subscription amounts Dext charges?

Dext pricing varies by product, region, and whether you purchased directly or through an accounting firm, so there is no single standard fee globally. Many small businesses see recurring charges that correspond to a monthly or annual SaaS subscription (for example, a consistent amount each month or once per year). To see your exact pricing, check the invoice history in your Dext account or ask your accountant if they manage your Dext subscription as part of a broader service package.

How do I cancel or pause my Dext subscription so future charges stop?

If you purchased Dext directly, sign in at dext.com, then go to your Account or Billing/Subscription area and choose the option to downgrade, cancel, or not renew at the end of your current term. Your access usually remains active until the end of the billing period you’ve already paid for. If your subscription was set up by your accountant or bookkeeping firm, you’ll need to contact them directly and ask them to remove your organization from their Dext account or adjust your package.

Why do I see Dext and Receipt Bank charges when I only recognize one of those names?

Dext was formerly called Receipt Bank, and some older accounts or card descriptors may still reference the previous brand name. This means you may see “RECEIPT-BANK” or a similar term even though the product and company now trade as Dext. Reviewing your email for past Receipt Bank or Dext invoices and checking your bookkeeping or accountant’s documentation can confirm that the charge is for the same service under its updated branding.

How can I request a refund or dispute a Dext charge I don’t recognize?

First, verify whether the charge is linked to a Dext account you control (or one set up by your accountant) by checking the Billing section at dext.com and searching your email for Dext or Receipt Bank invoices. If you still believe the charge is incorrect, contact Dext support via the in‑app help widget or through the Support/Help Center on their website with the date, exact amount, and the last four digits of your card. Dext reviews refund requests case‑by‑case and may decline refunds for time already used or for charges that fall within your agreed subscription terms, but they can cancel future renewals and correct duplicate or mistaken accounts.

Why is there a small Dext charge or $0/$1 authorization on my bank statement?

When you add or update a payment card, Dext or its payment processor may place a temporary authorization (often for a very small amount or even $0/$1) to verify that the card is valid. This is not a completed transaction and should drop off or be reversed automatically within a few business days. Your actual subscription fee will appear as a separate, full charge if your plan is active.

How can I find the invoice or receipt that matches the Dext charge I see?

Log in to your Dext account and navigate to the Billing, Subscription, or Invoices section, where you can view and download all past invoices associated with your subscription. Match the invoiced amount and date range to the transaction on your bank or card statement. If you access Dext through an accountant or bookkeeping firm, ask them for a copy of the invoice, since the billing may be issued to their practice rather than directly to you.

What should I do if I think someone else used my card to pay for Dext?

Start by checking whether anyone in your business or household set up Dext for bookkeeping or receipt capture using your card details. If no one recognizes the account, contact Dext support with a screenshot of the charge and any related information so they can search for and, if appropriate, block the associated account. You should also notify your bank or card issuer to report potential unauthorized use and follow their guidance on card replacement and chargeback options.

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