Amazon Web Services

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Amazon Web Services (AWS) is a cloud computing platform offering on-demand computing, storage, databases, machine learning, and other IT infrastructure and platform services.

Seattle, WA
aws.amazon.com
Owned by Amazon.com, Inc.

About Amazon Web Services

Amazon Web Services (AWS) is Amazon’s cloud computing platform, providing on‑demand IT infrastructure and platform services to individuals, startups, enterprises, and government organizations worldwide. From data centers globally, AWS offers services like virtual servers (EC2), storage (S3, EBS), databases (RDS, DynamoDB), content delivery (CloudFront), analytics, machine learning, and many more specialized tools. Customers typically pay based on actual usage (pay‑as‑you‑go), with additional options such as reserved instances, savings plans, and free tiers for many services.

An AWS charge may appear on your bank or card statement if you (or your business) created an AWS account, used an Amazon service that relies on AWS infrastructure, or if a third‑party application you use is billed through AWS Marketplace. Common reasons include monthly usage of compute or storage resources, database hosting, content delivery, or serverless functions like AWS Lambda. Charges may be recurring for ongoing subscriptions or reserved capacity, one‑time for specific usage spikes, or small test/authorization amounts when you first add or update a payment method. Free tier usage that exceeds limits, or trial services that have rolled into paid plans, can also generate AWS charges.

To verify an AWS charge, sign in to the AWS Management Console at aws.amazon.com, open the “Billing & Cost Management” section, and review your Bills and Cost Explorer for the period in question. Check which services, regions, and linked accounts generated usage. If you manage multiple AWS accounts or use AWS Organizations, examine linked/child accounts as well. For help or to dispute a charge, you can open a billing support case via the AWS Support Center, use the live chat or phone callback options (for eligible support plans), or consult detailed invoices downloadable as PDFs. Common resolutions include turning off or deleting unused resources, closing inactive accounts, adjusting budgets and alerts, or requesting a refund or credit when there’s a clear error or unexpected charge.

Bank Statement Variations

6 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Amazon Web Services.

  1. AMAZON WEB SERVICES +6100000000 AU
  2. AMAZON WEB SERVICES AWS.AMAZONCO US
  3. AMAZON WEB SERVICES +6100000000 AUS
  4. AMAZON WEB SERVICES +61000000000 AUS
  5. Amazon Web Services aws.amazon.co GBR
  6. Amazon web services aws.amazon.co WA

Frequently Asked Questions

Why am I seeing a charge from Amazon Web Services on my card?

AWS charges customers for the cloud resources and services used under their AWS account, such as EC2 servers, S3 storage, or RDS databases. If you signed up for AWS, tested cloud services, used a third‑party app running on AWS, or manage multiple accounts under AWS Organizations, usage from any of these may result in a consolidated charge. Log in to the AWS Billing & Cost Management console to view a breakdown of services and dates associated with the charge.

What are common AWS billing amounts and patterns I might see?

Many individual or small business accounts see monthly charges ranging from a few dollars (for light usage or mostly free-tier workloads) to hundreds of dollars (for sustained compute, storage, or database usage). You may see a single consolidated monthly charge, multiple charges in a month if usage increases or if you pay in multiple currencies/regions, or specific AWS Marketplace subscription charges. Seasonal spikes, data transfer increases, or launching new workloads can cause noticeable one‑time or short‑term billing jumps.

Why was I charged by AWS if I thought I was using the Free Tier?

The AWS Free Tier provides limited amounts of certain services (for example, 750 hours per month of a small EC2 instance, 5 GB of S3 standard storage, and specific RDS hours) for 12 months after account creation, plus some always‑free offers. If you exceed these limits, use non‑free tiers, run resources in unsupported regions, or your 12‑month period has ended, standard pay‑as‑you‑go pricing applies and you will be billed. Check the ‘Free Tier’ section in your Billing console and set up Free Tier usage alerts to avoid unexpected charges.

How do I cancel or stop AWS charges?

To stop future AWS charges, you must shut down or delete all billable resources in your account, such as EC2 instances, RDS databases, load balancers, and EBS volumes, and remove any paid AWS Marketplace subscriptions. After cleaning up resources, you can close your AWS account from the “Account Settings” page in the Billing & Cost Management console. Keep in mind that certain resources, like snapshots or allocated IP addresses, can continue generating small charges until they are explicitly deleted or released.

How can I get a refund or credit for an AWS charge I don’t recognize?

AWS handles billing issues through the AWS Support Center. Sign in, open a ‘Billing’ support case, and provide the date, amount, and last four digits of the card along with any relevant invoice IDs, and explain why you believe the charge is incorrect or unintended. AWS may offer a partial or full credit at their discretion, especially for first‑time unexpected usage, but refunds are not guaranteed and typically depend on your usage history and whether services were used as designed.

What is an AWS authorization hold or small test charge on my card?

When you add or update a payment method, AWS or its payment processor may place a small temporary authorization hold (often $1 or a similarly low amount) to verify that the card is valid. This is not an actual charge and should disappear from your statement automatically within a few business days. If it remains as a posted charge, contact your bank or card issuer first, then open a billing support case with AWS if needed.

How do I see exactly what services I’m being charged for in AWS?

In the AWS Management Console, go to ‘Billing & Cost Management’ and check the ‘Bills’ section for a detailed, line‑item breakdown by service, region, and linked account. You can also use Cost Explorer to visualize costs over time and filter by service, tag, or usage type. Downloadable invoices in PDF or CSV format are available for each billing period, which you can match directly to the amount on your bank statement.

How do I contact AWS about a suspicious or unclear charge if I can’t access my account?

If you no longer have access to your AWS account email, start with the “Contact Us” options at aws.amazon.com/contact-us and choose billing or account support. Provide as much detail as possible: full name, email addresses you may have used, approximate charge dates and amounts, and the last four digits of the card. AWS can help you identify the account associated with the payment method and guide you through account recovery or charge clarification steps.

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