Trello

Software97% confidence

Trello is a web-based project management and collaboration tool that uses boards, lists, and cards to help individuals and teams organize tasks and workflows.

Sydney, Australia
trello.com
Owned by Atlassian

About Trello

Trello is a web-based project and work management platform owned by Atlassian, a software company headquartered in Sydney, Australia. Using boards, lists, and cards, Trello helps individuals, teams, and organizations plan projects, manage tasks, and track workflows visually. It offers both browser-based and mobile apps, integrates with tools like Slack, Google Drive, and Jira, and is commonly used for everything from software sprints and marketing campaigns to personal to‑do lists and classroom planning.

A Trello charge may appear on your bank or card statement if you upgraded from the Free plan to a paid workspace plan (such as Standard, Premium, or Enterprise), or if you are the billing contact for your company’s Atlassian/Trello subscription. Charges are usually billed per user, either monthly or annually, and may appear under “TRELLO”, “ATLASSIAN”, or a similar descriptor. You might also see a charge after a trial period ends, when adding more paid seats, or when changing billing from monthly to annual. In some cases, you may notice a small temporary authorization or pending charge when you first add or update a payment method; this is typically reversed automatically.

To verify or resolve questions about a Trello charge, first sign in at trello.com (or id.atlassian.com) using any email address you may have used, then navigate to your Workspace Billing or Atlassian admin settings to review active subscriptions, invoices, and payment history. Look for confirmation emails from Trello or Atlassian in your inbox and spam folders, which often include invoice numbers and amounts. If you still don’t recognize the transaction, contact Trello/Atlassian support via support.atlassian.com or help.trello.com, providing the last 4 digits of the card, billing date, and amount (but never your full card number). For unwanted subscriptions, you can downgrade or cancel in your billing settings; for suspected fraud, contact your bank or card issuer immediately in addition to notifying Trello.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Trello.

  1. ATLASSIAN +14157011110 USA
  2. TRELLO.COM* ATLASSIAN +14157011110 US
  3. TRELLO.COM* ATLASSIAN +16467553259 US
  4. TRELLO.COM* ATLASSIAN +14157011110 NY
  5. TRELLO.COM* ATLASSIAN +14157011110 USA

Frequently Asked Questions

Why was I charged by Trello or Atlassian when I already use the Free plan?

You’ll only see a Trello charge if you or your organization upgraded a workspace to a paid plan or you’re listed as the billing contact on an Atlassian account. Sometimes people start a trial of Trello Premium or Standard and forget that it converts to a paid subscription at the end of the trial period unless cancelled. Log into trello.com, open the workspace menu, and go to Billing (or visit admin.atlassian.com) to confirm whether a paid plan is active under your email address.

What are Trello’s current subscription prices and common charge amounts?

As of 2024, Trello offers a Free plan plus paid tiers like Standard (around US$6 per user/month) and Premium (around US$12.50 per user/month) when billed monthly; prices are lower per user on annual billing and can vary by region and currency. Enterprise plans are usually billed annually with tiered, per‑user pricing negotiated for larger organizations. Because billing is per active user on a workspace, your total charge often equals the per‑user price multiplied by the number of billable members. Check the latest pricing and your exact billing amounts in your account’s Billing section or on trello.com/pricing.

Why do I see a Trello or Atlassian charge after I thought I cancelled?

Trello subscriptions are prepaid for the upcoming billing period, so if you cancel after you’ve been charged for a month or year, the subscription usually remains active until the end of that period with no further renewals. If you cancelled close to your renewal date, the charge may have already processed before the cancellation took effect. Verify your next renewal date and plan status in Workspace Billing or at admin.atlassian.com. If you believe you were charged in error, contact Atlassian Billing Support with your invoice number to request a review.

How do I cancel or downgrade my Trello paid plan to avoid future charges?

Sign into trello.com with the account that owns the paid workspace, open the workspace name, and select Settings > Billing (or navigate via admin.atlassian.com if your Trello is managed under Atlassian). From there, you can downgrade the workspace to the Free plan or cancel automatic renewal at the end of the current term. Make sure you are adjusting the correct workspace, as you may belong to multiple workspaces with different billing statuses. After downgrading, you should receive an email confirmation outlining when billing will stop.

How do refunds work for Trello subscriptions?

Trello subscriptions are generally non‑refundable for monthly plans once a billing period has started, but annual Atlassian Cloud subscriptions (which include Trello) may be eligible for a refund if cancelled within a limited time window, typically 30 days from purchase or renewal. Refunds are handled through Atlassian’s billing system, so you’ll need to submit a support request at support.atlassian.com with your invoice number, account email, and reason for the request. The billing team will confirm eligibility based on the date and type of your subscription. Any approved refund is issued back to the original payment method.

Why do I see a small or duplicate Trello/Atlassian charge or a pending transaction?

When you add or update a credit/debit card for your Trello subscription, Atlassian may place a small temporary authorization (often US$1 or a small local amount) to verify the card; this is not a real charge and should disappear or be reversed within a few business days. You may also see a pending transaction before it finalizes as a posted charge. If a pending auth hasn’t dropped off after several days or you see two identical posted charges for the same period, contact your bank and then open a ticket with Atlassian Billing Support for investigation.

How can I contact Trello or Atlassian about an unrecognized charge?

Go to support.atlassian.com and choose the Billing or Account category, then fill out the form with details like the charge date, amount, last 4 digits of the card, and any descriptor text on your statement (such as “TRELLO*SUBSCRIPTION” or “ATLASSIAN”). If you can, sign in with the email you think is associated with the subscription so support can locate your account more quickly. You can also browse self‑help articles at help.trello.com to find instructions for managing billing, invoices, and subscriptions. For suspected fraud, contact your bank immediately while you wait for a response from Atlassian.

Can someone else’s Trello or Atlassian subscription cause a charge on my card?

Yes, if your card details were entered as the payment method for a team, company, or shared workspace, you may be the billing owner even if you rarely use Trello yourself. This is common in workplaces where a manager, finance contact, or IT admin pays for multiple users from one company card. Ask colleagues or your IT/finance department whether they added your card to an Atlassian account, and check for Atlassian invoices in any shared billing email inboxes. If no one recognizes the subscription and you suspect unauthorized use, remove the card from any Atlassian accounts you can access and notify your bank.

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