Atlassian

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Atlassian is an enterprise software company that develops collaboration, project management, and software development tools such as Jira, Confluence, Bitbucket, and Trello.

Sydney, Australia
atlassian.com

About Atlassian

Atlassian is an enterprise software company based in Sydney, Australia, best known for its collaboration, project management, and software development tools. Its core products include Jira (issue and project tracking), Confluence (knowledge management and documentation), Bitbucket (Git code hosting and CI/CD), and Trello (visual task boards). Atlassian sells primarily to teams and organizations on a subscription basis, offering cloud-hosted services as well as self-managed (Data Center) options for some products. Many teams also purchase apps from the Atlassian Marketplace that extend the functionality of these core tools.

A charge from Atlassian may appear on your bank or card statement when you pay for a Jira, Confluence, Bitbucket, Trello, Statuspage, Opsgenie, or other Atlassian cloud subscription, or for a renewal of a Data Center license or maintenance. Charges are typically recurring monthly or annually and are often billed per user or per workspace, so the amount can change as your user count changes. You may also see charges for Atlassian Marketplace apps, trial periods that have converted to paid subscriptions, upgraded plans (for example, moving from Free to Standard or Premium), or temporary pre-authorization holds when a new card is added or updated.

To verify an Atlassian charge, first sign in to admin.atlassian.com or id.atlassian.com (for Atlassian cloud products) or trello.com (for Trello) using the email address associated with your team or workspace. Check the Billing or Subscriptions section to view active products, invoices, and payment history, and compare the invoice total to the amount on your bank statement. If you still have questions, your site or organization administrator can open a billing ticket at support.atlassian.com, or you can use Atlassian’s online support portal to contact their billing and licensing team. Common issues—such as being billed after a trial, multiple workspaces on the same card, or Marketplace app renewals—are usually resolved by adjusting your subscription settings, cancelling unused sites or workspaces, or requesting a refund where eligible under Atlassian’s refund policies.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Atlassian.

  1. ATLASSIAN +14157011110 AU
  2. ATLASSIAN +14157011110 US
  3. ATLASSIAN +31207960060 NL
  4. ATLASSIAN +14157011110 AUS
  5. ATLASSIAN +14157011110 CA

Frequently Asked Questions

Why did I get a recurring charge from Atlassian or Jira on my card?

Atlassian typically bills monthly or annually for Jira, Confluence, Bitbucket, Trello, and other cloud products on a subscription basis. The amount is usually calculated per active user or workspace at the end of your billing period, so it may change if you add or remove users. Log into admin.atlassian.com and go to Billing to see which sites and products are associated with your payment method and when they renew.

What are common Atlassian subscription prices and why does the amount change?

Most Atlassian cloud products use per‑user pricing, with different tiers such as Free, Standard, Premium, and Enterprise. For example, Jira Software and Confluence Standard and Premium plans are typically billed per user per month or per year, and charges may increase if you add users or upgrade tiers. You may also see separate recurring amounts for Marketplace apps (add‑ons), which are billed in addition to your core product subscription. Exact pricing varies by product, tier, and region and can be reviewed on atlassian.com/pricing and within your Billing page.

How do I cancel or pause an Atlassian cloud subscription (Jira, Confluence, Bitbucket, or Trello)?

To cancel, an organization or site admin must log into admin.atlassian.com (for Jira, Confluence, Bitbucket, etc.) or trello.com (for Trello) and navigate to Billing or Subscriptions. From there, you can downgrade to a Free plan (where available) or cancel the paid subscription so it does not renew at the next billing date. You will generally retain access until the end of the paid term; Atlassian does not usually provide prorated refunds for unused time. If you cannot access the admin account, contact your internal admin or use Atlassian’s support portal to verify ownership and request changes.

Why do I see multiple Atlassian charges, like ‘ATLASSIAN JIRA’, ‘ATLASSIAN CONFLUENCE’, or ‘TRELLO.COM’?

It is possible to have several separate subscriptions under the same payment card—for example, different Jira or Confluence sites, a Trello paid workspace, or multiple Atlassian organizations owned by the same business. In addition, Marketplace apps (such as time tracking, reporting, or diagramming tools) may bill as separate line items associated with your Jira or Confluence site. Check each product’s Billing section (admin.atlassian.com for Jira/Confluence/Bitbucket, trello.com for Trello) to identify which subscriptions and apps correspond to each charge and date.

What is the small Atlassian or Trello charge or $0/$1 authorization on my statement?

When you add or update a payment method, Atlassian or Trello may place a temporary authorization hold (often $0 or a small amount) to verify the card. This is not a completed transaction and should automatically disappear or be reversed by your bank within a few business days. If the hold does not drop off or you see repeated authorizations you don’t recognize, contact your bank and review your Atlassian Billing page to confirm no new paid subscriptions were started.

How can I get a receipt or invoice for an Atlassian charge?

Sign in as a billing or site admin at admin.atlassian.com and open the Billing or Invoices section for your organization or site. There you can download detailed invoices showing product names, user counts, billing periods, taxes, and the last four digits of the charged card. For Trello, log into trello.com, go to Settings > Billing for your workspace, and view or download past receipts. These invoices are the best reference for matching a specific charge on your bank statement.

How do I request a refund or dispute an Atlassian charge I don’t recognize?

First, confirm whether the charge is tied to a workspace or site you or your organization owns by checking Billing in your Atlassian or Trello account. If you still believe the charge is incorrect, a billing or site admin can open a ticket at support.atlassian.com under Billing, Payments, and Pricing to request a review or refund. Atlassian may offer refunds for accidental renewals or recent charges within a limited timeframe, depending on the product and region. If you suspect fraud and cannot locate any associated Atlassian account, contact your bank or card issuer immediately to secure your card.

What should I do if my company card was charged by Atlassian but our admin has left the organization?

If the original admin has left, try signing in with any corporate email addresses that might be associated with the Atlassian organization, then check admin.atlassian.com for Billing access. If no one can access the admin account, go to support.atlassian.com and submit a request explaining the situation from a verified company email domain; Atlassian may ask for proof of ownership (such as domain verification or billing documentation) before transferring admin rights or changing billing. Once access is restored, you can cancel unused sites, update payment details, or adjust user counts to control future charges.

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