Refuel

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Refuel Australia is a Western Australian fuel and lubricants distributor that also operates regional roadhouses and 24‑hour unmanned service stations across Western Australia and the Northern Territory.

Geraldton, Western Australia, Australia
refuelaus.com.au
Owned by Ampol

About Refuel

Refuel Australia is a Western Australian–based fuel and lubricants distributor headquartered in Geraldton, WA. The company supplies diesel, unleaded petrol, premium fuels, and industrial lubricants to retail motorists, transport companies, agricultural operations, mining, and commercial customers across Western Australia and parts of the Northern Territory. In addition to bulk fuel delivery and on-site refuelling solutions, Refuel operates a network of regional roadhouses and 24‑hour unmanned fuel stations, where customers can pay at the pump using credit or debit cards or fleet cards. More details about locations and services are available at refuelaus.com.au.

A charge from “Refuel”, “Refuel Australia”, or similar wording on your bank statement typically relates to purchasing fuel, oil, or convenience items at one of their roadhouses or unmanned service stations. You might also see a charge if you use a Refuel account or fuel card that’s billed periodically for multiple fills, or if your business receives bulk fuel deliveries or lubricant orders. Some customers may notice a temporary pre‑authorisation hold when initiating a pay‑at‑pump transaction, which is later adjusted to the actual fuel amount once the transaction is completed. Recurring or repeated charges often reflect regular refuelling (for example, for a work vehicle) or scheduled account billing cycles.

To verify a Refuel charge, start by checking the transaction date, location information (suburb, highway, or site code), and amount against recent fuel stops or business fuel deliveries. Look through your emails or SMS for receipts from unmanned sites, or any invoices issued to your business account. If you still have questions, contact Refuel Australia via the contact details at refuelaus.com.au, providing the last four digits of the card used, the exact transaction amount, date, and time, and (if known) the site location. Common issues—such as confusion between a pre‑authorisation and the final charge, duplicate‑looking transactions from multiple small top‑ups, or forgetting a late‑night fuel stop—can usually be resolved once the site and time of purchase are confirmed. If you suspect fraud, contact your bank immediately to block the card and dispute the transaction.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Refuel.

  1. REFUEL AUSTRALIA-SWAGM MOUNT MAGNET AU
  2. REFUEL AUSTRALIA-SWAGM MOUNT MAGNET AUS

Frequently Asked Questions

Why do I see a higher “Refuel” amount pending than the fuel I actually bought?

Many Refuel unmanned service stations use a pre‑authorisation hold system at the pump. When you insert your card and start fuelling, a standard hold amount (for example, a typical full‑tank limit) may be temporarily reserved on your card to ensure sufficient funds. Once you finish fuelling, the hold is released and replaced by the actual transaction amount for the litres dispensed. This adjustment usually occurs within 1–5 business days, depending on your bank.

Why am I seeing multiple Refuel charges close together on my statement?

Multiple charges from Refuel around the same date may result from several separate fuel stops (for example, different vehicles or drivers), multiple card authorisations if a transaction was restarted, or account billing where several fills are grouped onto one invoice and then settled. Compare the amounts to receipts or logbooks for each vehicle or driver to see if they match known refuelling events. If any charge does not correspond to a known purchase, contact Refuel with the transaction details and also notify your bank if you suspect unauthorised use.

Does Refuel Australia offer fuel accounts or cards that are billed monthly?

Yes, Refuel provides business and farm customers with fuel accounts and card solutions that can be billed on a regular cycle, often monthly. In these cases, the amount on your statement may represent a consolidated invoice for multiple fills across their network of sites. The descriptor may still appear simply as “Refuel” or “Refuel Australia” rather than listing each site. To confirm, check your latest Refuel invoice or log in to any portal details provided when your account was set up.

How can I get a copy of my receipt or invoice for a Refuel transaction?

For unmanned stations, receipts are often printed at the terminal or optionally emailed/SMSed if you entered your contact details at the pump. For account or bulk fuel customers, invoices are typically emailed or made available through account management channels. If you have lost your receipt, contact Refuel via the contact form or phone number at refuelaus.com.au and provide the transaction date, time, site (if known), fuel type, and the last four digits of your card so they can search their system.

How do I stop recurring or account charges from Refuel Australia?

If your Refuel charges relate to a business or agricultural fuel account, you will need to follow the account terms you agreed to—this might involve providing written notice to close the account or cancel fuel cards. Contact Refuel’s account management or customer service team via the details on refuelaus.com.au or your latest invoice and request cancellation or card deactivation. For recurring deliveries or scheduled orders, ask them to suspend or terminate regular deliveries and confirm in writing. If someone else in your business set up the account, coordinate with your internal administrator to ensure all cards and drivers are removed.

How can I request a refund or dispute a charge from Refuel?

If you believe you were overcharged, double‑billed, or charged when the transaction failed, gather any receipts, pump photos, or receipts from your bank app before contacting Refuel. Reach out using the contact information on refuelaus.com.au, quoting the exact transaction amount, date and time, site location, and the last four digits of your card. Refuel can investigate by checking their transaction logs and pump data and, if an error is confirmed, they can process a refund or adjustment. In parallel, you can also contact your bank to lodge a dispute, especially if you suspect card theft or fraud.

Are small Refuel charges (like $1–$10) normal on my card?

Small amounts may show up as temporary pre‑authorisation holds when your card is tested, particularly if the pump or terminal verifies the card with a nominal amount. These authorisations should either disappear or be replaced by the final fuel charge within a few days. If a small amount remains posted as a completed transaction and you did not purchase anything for that value, contact Refuel and your bank to investigate.

Can I check which Refuel site a transaction came from?

Often your online banking will show additional information like a terminal ID, site name, town, or highway reference alongside the “Refuel” descriptor. Compare that information with the site list or map on refuelaus.com.au to narrow down which roadhouse or unmanned station you visited. If it’s still unclear, provide Refuel with the transaction details (date, time, amount, and any reference number) and they can normally identify the specific site from their system.

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