Regal Cinemas

Entertainment100% confidence

Regal Cinemas is a major U.S. movie theater chain offering first‑run films, premium formats, and concessions across hundreds of locations.

Knoxville, Tennessee, United States
regmovies.com
Owned by Cineworld Group plc

About Regal Cinemas

Regal Cinemas is one of the largest movie theater chains in the United States, operating multiplex cinemas that show first‑run movies, limited releases, and special event screenings. Many locations offer premium experiences such as IMAX, 4DX, ScreenX, and luxury recliner seating, along with traditional concessions like popcorn, soft drinks, and candy, plus expanded food and alcoholic beverage options at select theaters. Regal also runs loyalty programs and sells gift cards and private screening packages.

A charge from “REGAL CINEMAS” on your card statement typically comes from purchasing movie tickets (online, in‑app, or at the box office), concessions, gift cards, or premium format surcharges. Online or in‑app purchases may show a billing descriptor that includes a phone number or a Tennessee reference, reflecting centralized billing operations rather than your local theater’s city and state. You may also see multiple smaller charges if tickets and concessions were processed separately, or if convenience fees were applied for online bookings.

If you’re unsure about a Regal Cinemas charge, first check your email for ticket purchase confirmations from Regal, your Regal app purchase history, or receipts from a recent movie outing. You can log into your Regal account on their website or app to review past transactions. For unresolved questions, contact Regal customer support via their website contact form or call the customer service number listed with the charge. If the transaction still looks unfamiliar after checking with family members who may use your card, you can dispute it through your card issuer, providing any supporting details or lack of matching receipts.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Regal Cinemas.

  1. REGAL CINEMAS IN 8778355734 TN
  2. Reg Hyattsville 1 Hyattsville MD

Frequently Asked Questions

Why does my Regal Cinemas charge show a Tennessee location or an 877 phone number instead of my local theater?

Regal processes many transactions through centralized billing systems based in Tennessee, so online, app, or some in‑theater charges may show a generic descriptor with an 877 customer service number and a Tennessee reference instead of your specific theater’s city and state.

What types of purchases can result in a Regal Cinemas charge on my card?

Common Regal Cinemas charges include movie tickets (purchased online, in the app, or at the box office), concessions, premium format surcharges (like IMAX or 4DX), gift card purchases, and occasionally private screening or group event bookings.

How can I see a receipt or verify a ticket purchase from Regal Cinemas?

If you bought tickets through the Regal app or website, log into your Regal account and check your purchase history or upcoming tickets. For in‑theater purchases, review your printed receipt if available. You can also search your email inbox for confirmations from Regal that match the date and amount of the charge.

Why do I see two separate charges from Regal Cinemas for the same visit?

Tickets and concessions are often processed as separate transactions, which can appear as two distinct charges on your statement. Additionally, convenience fees for online or app bookings may show as part of the ticket charge, making amounts look slightly different from the base ticket price you remember.

How do I request a refund or exchange for Regal Cinemas tickets?

Refund and exchange policies vary by location and showtime, but in general you should start by logging into the Regal app or website and viewing your ticket details—some tickets can be changed or refunded directly there before showtime. If that is not available, contact the theater where you planned to see the movie or use the customer service contact options on regmovies.com with your order number and purchase details.

Can Regal Cinemas place temporary or pending charges on my card?

In some cases, especially with online or in‑app purchases, your bank may show a temporary authorization hold from Regal before the final charge posts. These pending amounts usually clear or convert to a finalized transaction within a few business days, and any unused authorization is automatically released by your bank.

How can I contact Regal about an unfamiliar or incorrect charge?

Visit regmovies.com and use the customer support or contact form, providing the date, amount, and last four digits of your card, along with a screenshot of the statement if possible. You can also call the customer service phone number that appears in the transaction descriptor. If the theater itself processed the charge, speaking with that location’s manager can also help resolve the issue.

Does Regal Cinemas offer subscriptions or memberships that might bill me monthly?

Yes. Regal offers the Regal Unlimited subscription program in many areas, which bills on a recurring basis (monthly or annually, depending on your plan) for unlimited movies with certain restrictions. If you’re seeing recurring Regal charges, log into your Regal Unlimited or loyalty account to verify your active plan, billing dates, and how to manage or cancel your membership.

This merchant is in the Entertainment category

Browse all

Related Merchants

Ticketek
Ticketmaster
Tinder
Eventbrite
International Convention Centre Sydney

Compare Regal Cinemas

vsTicketekvsTicketmastervsTinder

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you