Reuben Hills

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Reuben Hills is a specialty coffee roastery and café based in Sydney, offering house-roasted coffee and a café food menu.

Sydney, NSW, Australia
reubenhills.com.au

About Reuben Hills

Reuben Hills is a specialty coffee roastery and café based in Surry Hills, Sydney, NSW, Australia. Known for sourcing high-quality beans directly from producers and roasting them in-house, they serve espresso-based drinks, filter coffee, and seasonal specialty beverages alongside a modern café food menu. In addition to their Surry Hills café, Reuben Hills sells retail bags of coffee beans, offers coffee subscriptions for home customers, and supplies wholesale coffee to other cafés and hospitality venues across Australia via their website reubenhills.com.au.

A Reuben Hills charge may appear on your bank or card statement if you’ve purchased coffee or food at their Surry Hills café (tap-and-go or chip payments are processed under the business name), ordered beans or merchandise through their online store, or signed up for a recurring coffee subscription. You might also see a charge if you attended one of their coffee-related events or training sessions, placed a wholesale or catering order, or bought coffee gear (such as filters, brewers, or grinders) from their shop. In some cases, you may notice a temporary authorization hold when you add or update your card for online orders or subscriptions; this is usually a small, pending amount that disappears after your bank finalizes the transaction.

If you’re unsure about a Reuben Hills charge, start by checking recent café visits, online coffee orders, or subscription sign-ups under your email addresses that may be associated with previous orders. Review confirmation emails or digital receipts from reubenhills.com.au and log into your online account (if you created one) to view order history and subscription settings. For unresolved questions, you can contact Reuben Hills through the contact form or details on their website, or by calling the café during business hours; provide the exact charge date, amount, and the statement descriptor shown by your bank. Common issues—such as duplicate charges, cancelling a subscription, or updating billing details—are usually resolved by adjusting your subscription settings online or requesting a refund or correction through their support team.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Reuben Hills.

  1. SQ *NEIGHBOURHOOD SPECIA Surry Hills AU
  2. SQ *REUBEN HILLS PTY L Surry Hills AUS
  3. SQ *REUBEN HILLS PTY LTD Surry Hills AU

Frequently Asked Questions

Why did I get a charge from Reuben Hills on my card?

You may see a Reuben Hills charge if you recently purchased coffee or food at their Surry Hills café using EFTPOS, Visa, Mastercard, or a digital wallet. Charges can also come from online orders of coffee beans or gear placed at reubenhills.com.au, or from an active recurring coffee subscription. If you share cards in your household, check whether a family member visited the café or ordered coffee using that card.

What are typical amounts I might see from Reuben Hills?

Small to mid-sized charges (e.g., AUD $5–$15) usually relate to in-café purchases such as coffee and light food. Larger amounts around AUD $18–$35 commonly correspond to 250g–1kg bags of coffee beans or merchandise bought in-store or online, while higher totals may reflect multiple bags, coffee gear, or wholesale/catering invoices. Exact pricing can vary over time and by product, so compare the amount with recent receipts or order confirmation emails.

Does Reuben Hills offer a coffee subscription, and how is it billed?

Reuben Hills has historically offered recurring coffee subscriptions through their website, where you can choose bean types and delivery frequency (for example, every 1–4 weeks). These subscriptions are typically billed automatically to your saved card at the start of each renewal period until you cancel or pause. You can manage your subscription, including updating card details or changing frequency, by logging into your account at reubenhills.com.au with the email used at sign-up.

How do I cancel or pause my Reuben Hills coffee subscription to stop future charges?

To cancel or pause a Reuben Hills coffee subscription, log in to your account on reubenhills.com.au and go to the subscriptions or account/billing section. From there, you can choose to skip a shipment, change the frequency, or fully cancel the subscription so that no further renewals are billed. If you don’t see the option you need or cannot access your account, contact their support via the website or email with your full name and the email used when subscribing.

Why do I see a small or pending Reuben Hills charge that later disappears?

A small or pending charge (sometimes around AUD $1 or a similar minor amount) may be an authorization hold placed when you add or update your card for an online purchase or subscription. This is a standard security check by the payment processor to verify that the card is valid and has available funds. It should automatically drop off your account or be reversed by your bank within a few business days and is not an actual completed transaction.

How can I get a receipt or invoice for a Reuben Hills transaction?

For café purchases, receipts are usually provided at the point of sale; if you need another copy, you may request a reprint in-store on the same day, or contact the café with the date, time, and amount of the charge. For online orders and subscriptions, invoices and order confirmations are typically emailed to you and may also be available by logging into your account at reubenhills.com.au. If you can’t locate a receipt, reach out via the website’s contact details and include the last four digits of your card, charge date, and amount so they can help locate the transaction.

How do I request a refund or dispute a mistaken Reuben Hills charge?

If you believe you were charged incorrectly—such as a duplicate transaction or an order you did not receive—contact Reuben Hills directly before initiating a bank dispute. Use the contact form or email listed on reubenhills.com.au, or call the café during business hours, and provide the transaction amount, date, and any order numbers or receipts. They can review your order, issue a refund or partial refund if appropriate, or explain the charge (for example, a subscription renewal or combined café and retail purchase).

How can I contact Reuben Hills about a charge on my bank statement?

Visit reubenhills.com.au and use the contact page to find their current email address and phone number, or to submit a message describing your billing question. When you contact them, include a screenshot or exact wording of the statement descriptor, the date and amount of the charge, and the name and email likely used for the purchase. This information helps their team quickly locate the transaction and advise you on refunds, subscription changes, or other billing adjustments.

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