Rhoback

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Rhoback is an activewear and golf apparel brand known for performance polos, Q-zips, hoodies, and other athletic-inspired clothing sold primarily online.

Charlottesville, Virginia, USA

About Rhoback

Rhoback is a performance apparel company that focuses on activewear and golf-inspired clothing, including polos, Q-zips, hoodies, shorts, and hats. The brand is known for its lightweight, moisture-wicking fabrics, athletic fits, and distinctive designs often featuring bold colors and patterns. Rhoback sells directly to consumers via its website and online store, occasionally partnering with select retailers and events.

A charge with a descriptor like “SP RHOBACK SHOP.RHOBACK. VA” typically indicates a purchase made from Rhoback’s online store (the “SP” stands for Shopify, the payment platform, and the actual merchant is Rhoback). This may be for one or more items of clothing or accessories, usually as a one-time transaction, though you might see multiple charges if you placed several orders or pre-ordered items that shipped at different times. The amount should match an online receipt or email order confirmation from rhoback.com or shop.rhoback.com.

If you have questions about this charge, start by searching your email (and spam folder) for an order confirmation from Rhoback using terms like “Rhoback,” “order,” or the amount charged. You can also log into your Rhoback account, if you created one, to review past orders. For further help, contact Rhoback customer support through their website’s contact or help page, including your name, email, and any order number you have. If you don’t recognize the charge and cannot find a corresponding order, you may want to contact your card issuer to dispute the transaction after confirming with Rhoback that no order exists under your details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rhoback.

  1. SP RHOBACK SHOP.RHOBACK. VA 027467

Frequently Asked Questions

Why does my statement show “SP RHOBACK SHOP.RHOBACK. VA” instead of just Rhoback?

The “SP” prefix refers to Shopify, the e-commerce payment processor Rhoback uses. The actual merchant is Rhoback, and the “SHOP.RHOBACK. VA” portion refers to their online store and Virginia location.

Is the Rhoback charge a one-time purchase or a subscription?

Rhoback primarily processes one-time charges for individual orders of apparel and accessories. They do not commonly run ongoing apparel subscriptions, so recurring monthly charges are unusual and likely represent multiple separate purchases rather than a subscription plan.

How can I verify what I bought from Rhoback for this charge?

Check your email for an order confirmation from Rhoback sent around the date of the charge, and compare the total with the amount on your statement. If you created an account, log into rhoback.com to view your order history and see itemized details and shipping information.

How do I request a refund or exchange for a Rhoback order?

Visit rhoback.com and go to their Returns or Help section to review the current return policy and initiate a return or exchange. Typically you’ll need your order number and the email address used at checkout; follow the instructions provided or contact their support team if you need assistance.

Why do I see two Rhoback charges for similar amounts on the same day?

Multiple charges can occur if you placed more than one order, updated your cart and checked out twice, or if an initial authorization was followed by a final captured charge. Check your Rhoback order confirmations to see if there were multiple orders; if you only placed one, contact Rhoback support and your card issuer to clarify any duplicate billing.

Does Rhoback place temporary authorization holds on my card?

Like many online retailers, Rhoback (via Shopify) may place a temporary authorization on your card when you submit an order to verify the payment method. This pending hold should either drop off or convert into the final charge amount once the order is processed. If a pending hold remains for several days without a completed charge or order confirmation, contact your bank and Rhoback support.

How can I contact Rhoback about a charge I don’t recognize?

Go to rhoback.com and use the Contact or Support form, providing your full name, the last four digits of the card, the charge date and amount, and any possible order details. You can also reply directly to any order confirmation email you received; if they cannot locate an order under your information, your next step is to contact your card issuer to report potential fraud.

Can I change or cancel a Rhoback order after my card has been charged?

Order changes or cancellations are sometimes possible if the order has not yet been processed or shipped. Contact Rhoback support immediately through their website with your order number and requested changes. If the order has already shipped, you’ll generally need to follow their return or exchange process instead.

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