Question 1

Why did I receive a charge from Richard Edwards Pharmacy or TerryWhite Chemmart on my bank statement?

Accepted Answer

A charge from Richard Edwards Pharmacy typically relates to a prescription, over‑the‑counter medicine, health product purchase, or a service such as a vaccination or medication review completed at the Narre Warren pharmacy. If the pharmacy’s terminal or your bank groups transactions under the banner name, the charge may appear as Richard Edwards Pharmacy, TerryWhite Chemmart, or a mixture of both. Also check if you recently picked up medication for a family member or paid for a vaccination appointment, as these often explain unexpected pharmacy charges.

Question 2

What are common amounts I might see from Richard Edwards Pharmacy?

Accepted Answer

Common transaction amounts include PBS co‑payments (often in the range of $7–$35 depending on your concession status and medication), private prescription fees, and typical retail amounts such as $10–$100+ for over‑the‑counter medicines, vitamins, or health products. Larger totals may appear if you collected multiple scripts at once, purchased bulk vitamins or skincare, or paid for family members’ prescriptions in a single transaction. If you see several smaller amounts on the same day, they may represent separate prescriptions processed individually at the till.

Question 3

Does Richard Edwards Pharmacy offer subscriptions or recurring billing for medications?

Accepted Answer

While Richard Edwards Pharmacy does not usually run a ‘subscription’ in the streaming‑service sense, they may set up recurring services such as regular dose administration aids (e.g., Webster‑paks) or scheduled script refills. In these cases, you might be charged each time a new pack is prepared or a script is dispensed, often at similar amounts on a weekly or monthly cycle. If you have arranged regular medication packing or home delivery, review your paperwork or ask the pharmacy to confirm your billing schedule.

Question 4

Why do I see a small or temporary charge from Richard Edwards Pharmacy that later disappears?

Accepted Answer

A small temporary amount (often a few cents up to a few dollars) can be an authorization hold placed by your bank when your card is inserted, tapped, or used to secure an order. This hold confirms that your card is valid and has available funds before the final transaction amount is processed. Authorization holds should automatically reverse within a few business days; if a small pending amount does not drop off, contact your bank first and then the pharmacy with the date and reference of the transaction.

Question 5

How can I get a copy of my receipt or tax invoice for a Richard Edwards Pharmacy charge?

Accepted Answer

If you made an in‑store purchase, the original receipt is printed at the counter; the pharmacy may also be able to reprint a tax invoice if you provide the approximate date, amount, and the last four digits of the card used. For online orders placed through terrywhitechemmart.com.au with collection or fulfillment via Richard Edwards Pharmacy, log into your online account and check your order history to download invoices or confirmation emails. If you are unable to locate a receipt, contact the Narre Warren pharmacy directly and they will advise what transaction lookup options are available.

Question 6

How do I cancel or change my regular medication pack or script refill arrangements with Richard Edwards Pharmacy?

Accepted Answer

To pause, cancel, or change any ongoing medication services (such as Webster‑paks, dose administration aids, or scheduled repeats), you need to contact Richard Edwards Pharmacy directly, ideally a few days before your next pack is due. The pharmacy team can adjust your schedule, stop new packs from being prepared, or change the medicines included according to your doctor’s instructions. Keep in mind that packs already prepared may still be chargeable, so it’s best to request changes as early as possible.

Question 7

How do I request a refund or dispute an incorrect charge from Richard Edwards Pharmacy?

Accepted Answer

If you believe you were charged incorrectly, first gather your bank statement details, receipts, and any prescription or service paperwork. Visit or call Richard Edwards Pharmacy and explain the issue; where appropriate, they can review the transaction, correct duplicate charges, or process a refund or adjustment in line with their and TerryWhite Chemmart’s refund policies. For card disputes (such as suspected card misuse), you should also contact your bank, who may place a temporary hold or start a chargeback investigation while the matter is reviewed.

Question 8

How can I contact someone about a Richard Edwards Pharmacy or TerryWhite Chemmart billing question?

Accepted Answer

You can contact Richard Edwards Pharmacy directly using the phone number and address listed for the Narre Warren store on the TerryWhite Chemmart store locator at terrywhitechemmart.com.au. For general questions about online orders, loyalty programs, or network‑wide policies, you can also reach TerryWhite Chemmart customer service via the contact form or support details on their website. When you get in touch, have the exact transaction amount, date, and the name appearing on your bank statement so staff can quickly locate and explain the charge.

Richard Edwards Pharmacy

About Richard Edwards Pharmacy

Bank Statement Variations

Frequently Asked Questions