Ritchies

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Ritchies is a large independent Australian supermarket and liquor chain, also known as Ritchies Supa IGA, operating community-based grocery stores across Victoria, New South Wales, and Queensland.

Carrum Downs, Victoria, Australia
ritchies.com.au
Owned by Private investors including Metcash

About Ritchies

Ritchies is a large independent Australian supermarket and liquor chain, trading as Ritchies and Ritchies Supa IGA, with stores across Victoria, New South Wales, and Queensland. Founded in 1870, the business focuses on community-based grocery retailing, offering fresh produce, meat, deli items, pantry staples, household goods, and a wide range of beer, wine, and spirits in its liquor outlets. Ritchies is also known for its Ritchies Card loyalty program and Community Benefit program, which donates a portion of eligible purchases to local clubs, schools, and charities chosen by customers.

A RITCHIES or RITCHIES SUPA IGA charge on your bank or card statement typically comes from an in-store supermarket or liquor purchase, a click & collect order, or a home-delivery order processed through Ritchies or a participating IGA online platform. You might see charges related to recurring online grocery orders you’ve scheduled, payments for phone or in-app orders, or gift card purchases. In some cases, a temporary authorization hold may appear for slightly more than your estimated online order total to cover variable-weight items (like fresh produce or meat); once your order is finalized, the actual amount is charged and any difference is released back to your account.

To verify this charge, start by checking recent shopping trips to a Ritchies or Ritchies Supa IGA store, including liquor purchases, online orders, or any digital wallet payments (Apple Pay, Google Pay, etc.) that may not show the store name exactly as you remember it. Look for e‑mailed receipts from Ritchies or order confirmations tied to your loyalty or online account, and check your bank’s transaction date and location against your last visit. If you still can’t identify the charge, contact your local Ritchies store directly (phone details are listed on ritchies.com.au under Store Finder) or use the contact form on their website with the exact transaction date, amount, and the last four digits of the card used; they can usually locate the transaction, send a copy of the receipt, and help with refunds, corrections, or suspected card fraud.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ritchies.

  1. RITCHIES ERINA HEIGHTS ERINA HEIGHT AU
  2. RITCHIES MACLEAN SUPER MACLEAN AU
  3. RITCHIES SUPA IGA & ERINA HEIGHTS AUS

Frequently Asked Questions

Why do I see a RITCHIES or RITCHIES SUPA IGA charge on my bank statement?

This charge usually relates to a recent purchase at a Ritchies supermarket or liquor store, including in‑store EFTPOS payments, online click & collect or delivery orders, or gift card purchases. The statement descriptor may show as RITCHIES, RITCHIES SUPA IGA, or RITCHIES STORES followed by a suburb (the store location). Check your recent grocery and liquor purchases as well as any online orders placed under your Ritchies Card or IGA online account.

Why is the amount I was charged by Ritchies different from the total I expected for my online order?

When you place an online order with Ritchies (for click & collect or delivery), the initial total is an estimate and may change due to variable-weight items like fruit, vegetables, and meat, or if substitutions are made. Your card may first show an authorization for the estimated amount and then a final charge for the actual packed total. The authorization hold for the estimate usually disappears within a few business days once the final transaction settles.

Does Ritchies have subscriptions or recurring charges for groceries or liquor?

Ritchies does not typically run a paid subscription like a streaming service, but you may set up recurring or repeated online grocery orders with some participating stores. If you enabled a repeat order or scheduled delivery, your card could be charged automatically on each fulfilment date. Check your online grocery account or Ritchies Card app for any saved orders or schedules you may have set up.

How can I cancel or change a Ritchies online order to avoid an unwanted charge?

For online orders placed for Ritchies click & collect or delivery, you usually need to modify or cancel the order before the store begins picking it (often several hours before the collection or delivery window). Log into the account you used to place the order and look for the Orders or My Orders section to edit or cancel, or contact the specific Ritchies store listed on your order confirmation by phone. If the order has already been picked or dispatched, cancellation may not be possible, but the store may still assist with returns or corrections once you receive the goods.

How do I request a refund or price correction for a Ritchies charge I don’t recognise or think is wrong?

First, try to match the charge with a receipt or order confirmation, and confirm the amount and date against your visit or delivery. If you still believe the amount is incorrect or you don’t recognise the purchase, contact the Ritchies store shown on your receipt or the location in the statement description; they can look up the transaction in their POS system and process refunds or adjustments where appropriate. You can also reach Ritchies head office support via the Contact Us form on ritchies.com.au, providing your full name, transaction date, amount, store (if known), and the last four digits of the card used.

Why do I see a small or duplicate Ritchies amount, or a charge that disappeared?

Small or seemingly duplicate amounts may be authorization holds placed when you use a card for an online order or when a terminal briefly reconnects during payment processing. One amount will clear as the authorization, and the final settled transaction will remain. Temporary holds that are not converted into a sale usually drop off your account automatically within a few business days; if they do not, contact your bank and, if necessary, your local Ritchies store for confirmation.

Can Ritchies charges come from the Ritchies Card app or digital wallets like Apple Pay or Google Pay?

Yes. If you’ve linked a card to a digital wallet or use the Ritchies Card app alongside Apple Pay or Google Pay, your statement may show the merchant name as RITCHIES or RITCHIES SUPA IGA rather than indicating the wallet brand. In these cases, the charge still corresponds to a physical or online purchase at a Ritchies store, just processed through your mobile device. Check your phone’s wallet transaction history for the same date and amount to confirm the purchase.

What should I do if I suspect a fraudulent Ritchies transaction on my card?

If you don’t recognise the charge after checking your receipts, online orders, and family members’ purchases, contact your bank or card issuer immediately to report possible fraud and request that the card be blocked or replaced. At the same time, you can contact the Ritchies store shown in the transaction details (or head office via ritchies.com.au) with the date, time, and amount so they can attempt to locate the sale on their system or security recordings. Your bank will guide you through their dispute or chargeback process while the investigation is underway.

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