Ritchies IGA

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Ritchies IGA is part of Ritchies Stores, Australia’s largest independent supermarket and liquor retailer, operating IGA-branded grocery stores and bottle shops across Victoria, New South Wales and Queensland.

Carrum Downs, Victoria, Australia
ritchies.com.au
Owned by Ritchies Stores Pty Ltd (major shareholder Metcash)

About Ritchies IGA

Ritchies IGA is an Australian-owned supermarket and liquor retailer operating IGA-branded grocery stores and bottle shops, primarily across Victoria, New South Wales and Queensland. Trading as Ritchies Stores, they offer everyday groceries, fresh produce, meat, deli items, household essentials, and a range of beer, wine and spirits through their liquor outlets. Many locations also support the Ritchies Community Benefit program and a loyalty system via the Ritchies Card and mobile app, allowing shoppers to earn rewards and support local charities and clubs. You can find store locations, trading hours and weekly catalogues at ritchies.com.au.

A Ritchies IGA charge on your bank or credit card statement usually comes from an in-store grocery shop or liquor purchase at a Ritchies IGA or Ritchies Liquor (bottle shop) location. Depending on your bank, the transaction description may appear as “RITCHIES IGA,” “RITCHIES SUPA IGA,” “RITCHIES LIQUOR,” or include the suburb name (for example, “RITCHIES IGA CARRUM DOWNS”). The charge could be a one-time shop, a click-and-collect or delivery order (where available), or a temporary authorization hold placed when your card is first processed, which later settles to the final purchase amount. If you used a mobile wallet (Apple Pay, Google Pay, etc.), the descriptor may still show as Ritchies IGA even though you didn’t insert or tap your physical card.

If you’re unsure about a Ritchies IGA charge, start by checking your recent grocery and liquor purchases, including any receipts, email confirmations or app history if you use the Ritchies Card or app. Compare the date and amount on your statement with known shopping trips, and check with family members or anyone else who may have access to the card. For unresolved questions, visit ritchies.com.au to find the specific store’s contact details or use the general enquiry form, and have the transaction date, exact amount and last four digits of your card ready. Your bank can also provide additional details about the merchant location and help dispute any charge you believe is fraudulent.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ritchies IGA.

  1. RITCHIES TAREN POINT TAREN POINT AU

Frequently Asked Questions

Why do I see a Ritchies IGA charge on my statement when I don’t remember shopping there?

Ritchies IGA operates many IGA-branded supermarkets and liquor stores, so the charge may relate to a routine grocery shop or bottle shop visit you’ve overlooked, or one made by a family member using your card. The descriptor may not match the exact store name you recognise and might include only “RITCHIES IGA” plus a suburb. Check paper receipts, email invoices, or your Ritchies app purchase history around the transaction date, and confirm with anyone else who uses your card.

Why is the Ritchies IGA amount slightly different from my receipt total?

Differences can occur if there was an initial authorization hold (often a rounded amount) that later settled to the exact total, or if you used reusable bags, refunded items, or applied discounts after the first authorization. Some banks briefly show the pre-discount or pre-refund amount as “pending” before updating to the final charge. If the final posted amount still doesn’t match your receipt, contact the specific Ritchies IGA store or your bank with both the receipt and statement details.

Does Ritchies IGA have subscriptions or recurring charges?

Ritchies IGA does not typically offer subscription-style or automatic recurring billing for groceries; most purchases are one-off in-store or online transactions. You might, however, see similar amounts appear regularly if you shop around the same day or for similar baskets each week. If you see a recurring pattern you don’t recognise, ask household members about regular shopping, review your Ritchies loyalty account history, and then contact the store or your bank if it still looks suspicious.

Can Ritchies IGA place temporary authorization holds on my card?

Yes. When you pay by card—especially for larger shops or some online/click-and-collect orders—your bank may show a temporary authorization from Ritchies IGA before the final transaction settles. These holds can be slightly higher or rounded and are used to confirm your card is valid; they should automatically drop off or be replaced by the final purchase amount within a few business days. If a hold remains or duplicates appear, contact your bank first, then the store with your receipt if needed.

How can I get a copy of a receipt or verify a Ritchies IGA transaction?

If you used a Ritchies Card or app when shopping, you may be able to view recent purchases and digital receipts by logging into your account or app linked to ritchies.com.au. Otherwise, note the exact date, time (if known), store suburb, and amount from your bank statement and call the relevant Ritchies IGA store (numbers are listed on the Ritchies website). Staff can usually look up transactions by time, lane and amount and help you confirm what was purchased, provided enough details are given.

How do I resolve a Ritchies IGA charge I believe is incorrect or fraudulent?

First, confirm that no one else in your household or business used the card at a Ritchies IGA or Ritchies Liquor store around that date. If the transaction still appears unfamiliar, contact your bank or card issuer immediately to report a suspected unauthorised charge and ask them to block or replace your card. You can also reach out to the Ritchies IGA store listed in the transaction descriptor with the date, amount and last four digits of your card so they can review their payment records and, where appropriate, assist with a correction or refund.

Does Ritchies IGA charge any extra fees or surcharges I should be aware of?

Some Ritchies IGA locations may apply a small card surcharge for certain payment methods (for example, some credit or contactless payments), which can cause your bank statement amount to be slightly higher than the ticketed total. Any surcharge should be clearly displayed at the checkout or payment terminal. If you believe you were charged an incorrect fee, keep your receipt and contact the store directly to query the amount.

Who do I contact if I have a billing question about a Ritchies IGA charge?

Start by contacting the specific Ritchies IGA or Ritchies Liquor store where the transaction occurred; the suburb or store ID often appears in the statement description, and store contact details are listed at ritchies.com.au under ‘Store Locator.’ Have your bank statement, the date and amount of the transaction, and any receipts handy. For broader customer service enquiries or loyalty/account issues, you can also use the contact or enquiry form on ritchies.com.au, while disputes over unauthorised charges should always be raised promptly with your bank or card issuer.

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