Rock Lily

Bar96% confidence

Rock Lily is a live music venue and tequila-focused bar located inside The Star Sydney casino complex, offering regular performances, DJs, comedy nights, and an extensive selection of spirits.

Brisbane, Queensland, Australia
star.com.au
Owned by The Star Entertainment Group

About Rock Lily

Rock Lily is a live music venue and tequila‑focused bar located inside The Star Brisbane casino complex. It combines a performance stage with a full bar, featuring live bands, DJs, comedy nights, and special events. Guests can choose from an extensive selection of tequilas and other spirits, cocktails, beer, and bar snacks, and charges typically relate to in‑venue purchases such as drinks, food, event tickets, or bar tabs. Information about Rock Lily and upcoming events is available through The Star’s official website at star.com.au.

A Rock Lily charge may appear on your bank or card statement when you open a bar tab, purchase drinks or food, buy tickets for a show, or pay a cover charge for an event. In some cases, especially within the broader casino complex, charges may appear under the venue name “Rock Lily,” “The Star Brisbane,” or a similar descriptor for shared payment systems. You might also see a temporary pre‑authorisation hold when you start a tab or provide your card at the bar, which is later adjusted to match your final spend, as well as charges linked to packages that bundle drinks with show entry or casino promotions.

To verify a Rock Lily charge, start by checking the date and location against when you visited The Star Brisbane or attended a Rock Lily event. Look for email receipts from The Star, bar receipts you may have kept, or transaction details in your bank app. If something doesn’t match, contact The Star’s customer service via the contact section at star.com.au, or visit the venue or casino guest services desk with your ID and the last four digits of the card used. They can look up the transaction, clarify whether it’s a final charge or pre‑authorisation, and assist with billing disputes, corrections, or refund requests where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rock Lily.

  1. ROCK LILY THE STAR PYRMONT AUS

Frequently Asked Questions

Why do I see a Rock Lily charge on my statement when I only remember visiting The Star Brisbane casino?

Rock Lily operates inside The Star Brisbane and shares payment systems with the broader complex. If you opened a bar tab, ordered drinks near the Rock Lily area, or purchased event tickets at or through the venue, the charge may be processed under “Rock Lily” rather than “The Star Brisbane.” Check the date and amount against your casino visit, including any late‑night or early‑morning spending that may have posted on the next day.

What are common Rock Lily charge amounts I might see?

Most Rock Lily transactions are bar or event charges typically ranging anywhere from AUD $15–$40 for individual drinks and snacks, up to $100–$300 or more for larger bar tabs, group rounds, or packages. Event nights with ticketed performances or bottle service packages can result in higher single charges. If you see a rounded figure like $50, $100, or $200 that later changes, it may have been a temporary pre‑authorisation for a tab.

Why was I charged by Rock Lily more than once on the same night?

Multiple Rock Lily charges on the same date usually mean you settled more than one bar tab or made separate purchases at different times or terminals. Another possibility is a pre‑authorisation hold plus your final bar total, which can appear as two line items temporarily. The pre‑auth should drop off automatically within a few business days, leaving only the final processed amount.

Does Rock Lily offer subscriptions or recurring billing?

Rock Lily does not typically sell ongoing subscriptions like streaming or gym memberships; most charges are one‑time transactions for drinks, food, or event tickets. Any recurring monthly or weekly charge under the Rock Lily or The Star Brisbane name would be unusual and should be checked carefully. If you see repeated charges, review your visit history and contact The Star via star.com.au to investigate.

Why do I see a small Rock Lily or The Star Brisbane pending charge on my card?

When you open a bar tab or provide your card to secure spending at Rock Lily, the venue may place a temporary pre‑authorisation hold (often a rounded amount such as AUD $50, $100, or similar). This is not a final charge and is used to confirm your card and reserve funds. Once your actual spend is settled, the hold is adjusted or released—this can take a few business days depending on your bank.

How can I get a copy of my receipt or check what was included in my Rock Lily bill?

If you didn’t receive or keep a printed receipt, you can request a transaction lookup through The Star Brisbane’s customer service or at the venue’s guest services desk. Have the transaction date, approximate time, total amount, and the last four digits of the card ready to help staff locate your bill. You can also use the contact form at star.com.au to request a copy or breakdown of charges for a specific transaction.

How do I dispute a Rock Lily charge or request a refund for an incorrect bill?

First, compare the charge with any bar receipts, event tickets, or promotions you used that night. If the total appears incorrect—such as duplicate rounds, items you didn’t receive, or an unadjusted pre‑authorisation—contact The Star Brisbane directly via the contact details on star.com.au or speak to guest services on‑site. Provide full transaction details; if an error is confirmed, they can correct the bill or process a refund. If you cannot resolve it with the venue, you may also contact your bank to lodge a dispute.

Can I cancel a Rock Lily event booking or package and get my money back?

Refunds or cancellations for Rock Lily ticketed events and packages follow The Star Brisbane’s general event and venue policies. Some tickets or packages may be non‑refundable or only refundable up to a certain cutoff time before the event. Check your confirmation email or the event page on star.com.au for specific terms, and contact The Star’s customer support if you need to change or cancel your booking.

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