The Royal Automobile Club of Tasmania (RACT) is a motoring club and member-based organisation providing roadside assistance, insurance, finance, travel and tourism services to Tasmanians. It operates from its headquarters in Hobart and serves more than 200,000 members across the state.
The Royal Automobile Club of Tasmania (RACT) is a Tasmanian motoring club and mutual organisation that has supported local motorists and households for around a century. Founded in Hobart, it offers roadside assistance, motoring advice, vehicle and home insurance (through related entities), personal and car loans, driver education, and travel and tourism services, along with member discounts and rewards across Tasmania.
A charge on your card from “THE ROYAL AUTOMOBILE HOBART AUS” is very likely related to an RACT product or membership, such as annual roadside assistance, vehicle or home insurance premiums, a personal or car loan repayment, or a booking or deposit made through RACT’s travel services. It could also reflect a purchase or renewal made at a Hobart RACT branch or over the phone, processed through their Hobart-based head office billing systems.
If you’re unsure about a charge, start by logging into your RACT online account or checking any recent emails for membership or policy renewal notices and receipts. Compare the amount and date on your statement with your RACT membership, insurance or loan schedule. If something doesn’t match, contact RACT directly via the phone number or contact form on their website, or visit a local branch. Have your member number, policy or loan number, and card details handy so they can quickly locate the transaction, explain what it relates to, correct any errors, or help with refunds or cancellations where appropriate.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Royal Automobile Club of Tasmania.
Why do I see a charge from THE ROYAL AUTOMOBILE HOBART AUS on my card?
This descriptor usually refers to the Royal Automobile Club of Tasmania (RACT) billing from its Hobart head office. The charge most commonly relates to RACT membership or roadside assistance renewal, an insurance premium (via RACT-branded products), a loan repayment, or a payment for travel or tourism services booked through RACT. Check your latest RACT invoices, renewal notices, or online account for a matching amount and date.
Is my annual RACT membership or roadside assistance billed automatically each year?
Many RACT memberships and roadside assistance products are set up with automatic renewal using a saved card or bank account. In these cases you’ll see a yearly charge around your renewal date with a descriptor similar to THE ROYAL AUTOMOBILE HOBART AUS. You can confirm and change your renewal and payment settings by logging into your RACT account or calling their member services team.
Could this RACT charge be for an insurance policy rather than just membership?
Yes. RACT-branded vehicle, home and contents, and some other insurance products are often paid by card either annually or by instalments. Those payments may appear with a generic RACT or Royal Automobile Club of Tasmania descriptor tied to Hobart, rather than specifically saying “insurance.” Check your policy schedule or renewal notice to see the premium amount and payment frequency, and match it to the transaction on your statement.
How do I cancel or change my RACT membership so future charges stop?
To cancel, downgrade, or otherwise change your RACT membership or roadside assistance so that future renewals are not charged to your card, contact RACT before your next renewal date. You can do this by calling their customer service number, visiting a local RACT branch, or using the contact options in your online account. Ask them to confirm in writing when your membership will end and whether any pro‑rata refunds apply under their terms.
How can I request a refund or dispute an incorrect RACT charge?
Start by contacting RACT directly with your member or policy number, the exact transaction date, and amount shown on your statement. They can identify which product the payment relates to and correct issues such as duplicate charges, billing for a cancelled policy, or incorrect amounts. If you can’t resolve it with RACT, you may then contact your bank or card issuer to initiate a formal dispute, but doing so after speaking with RACT usually leads to faster resolution.
Why does my RACT transaction amount differ slightly from the quote or renewal notice?
Small differences can occur due to changes in government charges (such as duties or taxes), mid‑term policy adjustments, updated membership levels, or proration when you switch products partway through a billing cycle. Review the most recent membership or policy document and any adjustment notices from RACT; if the amount still doesn’t make sense, call RACT and request a transaction breakdown.
Can RACT place temporary authorisation holds or pending charges on my card?
In some situations—such as updating a payment method, booking travel, or making a large purchase—RACT or its payment processors may place a small temporary authorisation hold on your card to verify it. These holds usually appear as pending transactions and either drop off or convert to a final charge within a few days. If a pending amount doesn’t clear or convert as expected, contact RACT or your bank for clarification.
How do I confirm which RACT product or account a specific card payment applies to?
Log into your RACT online account and check each section—membership, roadside assistance, insurance, loans, and travel—for recent payments. Each should list transaction dates and amounts. If you have multiple policies or memberships under one household, ask RACT support to provide a detailed statement or list of recent debits, referencing the last four digits of your card, so you can match each charge to a specific product.