Scicluna's is a family-owned Australian greengrocer and food retailer/wholesaler offering high-quality fresh fruit and vegetables, gourmet groceries, deli items, meats, breads and speciality products through its retail stores and wholesale distribution business.
Scicluna’s is a family-owned Australian greengrocer and food retailer/wholesaler based in Dandenong South, Victoria. Trading as “Scicluna’s Real Food Merchants,” they specialise in premium fresh fruit and vegetables, gourmet groceries, deli items, smallgoods, meats, breads and specialty products sourced from local farms, markets and selected suppliers. Scicluna’s supplies both retail customers through its stores and hospitality/food service businesses through a wholesale distribution operation across Melbourne and regional Victoria.
A Scicluna’s charge on your bank or card statement usually relates to an in-store grocery purchase, a home-delivery or click‑and‑collect order placed via sciclunas.com.au, or a wholesale order billed to your business account. Most consumer charges are one‑time transactions for fresh produce and grocery items; there are no subscription memberships or recurring fees for typical retail customers. Wholesale customers may see regular invoices (e.g., weekly) if they have standing orders, and you might also see separate amounts for delivery fees or adjustments processed after your initial order.
If you don’t recognise a Scicluna’s charge, first check recent grocery shopping trips, online orders, and delivery receipts around the date of the transaction. Look for email order confirmations from sciclunas.com.au and any tax invoices provided in‑store or with your delivery. To resolve questions, contact Scicluna’s directly via the contact form or phone details on their website, or speak to staff at one of their stores with your receipt and the last four digits of the card used. For possible duplicate, incorrect, or unknown transactions, they can look up the purchase in their system and, where applicable, process corrections or refunds; if they cannot locate a matching sale, you should then contact your bank to dispute the charge.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Scicluna's.
Why do I see a charge from Scicluna’s on my statement when I only shopped in-store?
Most Scicluna’s charges are from in‑store card payments at their greengrocer and deli counters. On your statement, the description may appear as “SCICLUNAS,” “SCICLUNAS REAL FOOD MERCHANTS,” or similar, followed by the store location or “DANDENONG SOUTH VIC.” If you tapped a phone or smartwatch, the charge may be grouped under your digital wallet transactions rather than showing the store name prominently.
Does Scicluna’s have subscriptions or recurring charges for customers?
Scicluna’s does not offer consumer subscription plans or automatic recurring billing like a meal‑kit or produce box service. Typical shoppers are charged only when they make an in‑store purchase or place an online order. If you see multiple similar charges around the same time each week, it usually reflects your own regular shopping pattern or, for business customers, recurring wholesale orders that are individually invoiced rather than a single subscription fee.
What are common charge amounts I might see from Scicluna’s?
Retail purchases at Scicluna’s can range from small top‑up shops (e.g., AU$10–$30 for fruit, vegetables, and bread) to larger grocery baskets (often AU$60–$200+ if you include deli, meat, and specialty items). Wholesale and hospitality customers may see higher amounts corresponding to full produce and grocery deliveries, which are billed per order or per invoice date. If the amount looks unusually high or low for your typical shop, compare it with the total on your paper or email receipt for that day.
Why is there a pending or slightly different Scicluna’s amount on my card?
If you ordered online for delivery or click‑and‑collect, Scicluna’s (or their payment processor) may place an initial authorisation for the estimated order total. The final captured amount can differ slightly once produce is weighed, items are substituted, or out‑of‑stock products are removed. The temporary authorisation will usually drop off within a few business days, leaving only the final transaction – check your email invoice from sciclunas.com.au for the exact settled total.
How can I get a copy of my receipt or tax invoice for a Scicluna’s charge?
For in‑store purchases, your primary proof of purchase is the printed receipt you received at the checkout; staff can often reprint a receipt on the same day if you still have the card used and approximate time of purchase. For online orders, Scicluna’s typically emails an order confirmation and final tax invoice to the address you provided at checkout. If you need another copy, contact them via the details on sciclunas.com.au with the transaction date, amount, and last four digits of your card so they can look up the sale.
How do I resolve an incorrect or duplicate Scicluna’s charge?
If you believe you were overcharged, charged twice, or billed for items you didn’t receive, first gather your receipts, any email order confirmations, and a screenshot of the bank statement entry. Contact Scicluna’s customer service through the phone number or contact form on their website, or ask at the service counter in‑store, and provide the date, amount, and card details (last four digits only). They can investigate their point‑of‑sale or online order logs and, if an error is confirmed, arrange a refund or adjustment back to your card. If they cannot locate the transaction or you suspect fraud, notify your bank immediately to raise a dispute.
How can I contact Scicluna’s about a charge I don’t recognise?
Visit sciclunas.com.au and use the contact form or listed phone numbers to reach their head office or your local store; include the date, amount, and how the charge appears on your statement. You can also visit a Scicluna’s store in person with your card and ID for faster look‑up of recent transactions. For wholesale account queries, contact the Dandenong South office or your usual account manager so they can review your invoices and delivery dockets.
Can I get a refund if I’m unhappy with produce or was charged for spoiled or missing items?
Scicluna’s generally aims to stand behind the quality of its fresh produce and grocery items. If an item is spoiled, damaged, or missing from your order, bring the product and receipt back to the store or contact customer service as soon as possible, ideally within a couple of days of purchase. In many cases they can offer a replacement, store credit, or refund processed back to your original payment method, in line with Australian Consumer Law and their store policy.