Secure Parking

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Secure Parking is a major parking operator that manages car parks and parking services across Australia and New Zealand, offering drive-up and online pre-booked parking in city centres, shopping centres, office buildings, hotels and airports.

North Sydney, New South Wales, Australia
secureparking.com.au
Owned by Park24 Co., Ltd.

About Secure Parking

Secure Parking is a large parking operator based in North Sydney, providing car park management and parking services across Australia and New Zealand. Through secureparking.com.au and its mobile offerings, the company operates hundreds of car parks in CBDs, shopping centres, office towers, hospitals, hotels and airports. They offer a wide range of products including casual drive‑up parking, early bird and evening rates, online “Secure-a-Spot” pre‑booked parking, monthly and long‑term parking, event parking, and business parking solutions.

A Secure Parking charge can appear on your bank or card statement for several reasons. Common scenarios include paying for casual parking at a boom gate or pay station, booking a bay in advance online through Secure‑a‑Spot, or holding a monthly/long‑term parking pass that renews automatically. You may also see temporary authorization holds when you enter a car park using a card or license-plate recognition, when you update your payment method in your online account, or after a free or discounted promotional period rolls into a paid plan. Charges can be one‑off (single visit or online booking) or recurring (monthly contract or corporate account billing).

If you’re unsure about a Secure Parking charge, start by checking recent parking activity—look at any city, shopping centre, airport, or event trips around the date of the charge. Log into your Secure Parking or Secure‑a‑Spot account at secureparking.com.au to review your bookings, invoices, and payment history, or search your email for booking confirmations from Secure Parking. For further help, you can use the “Contact Us” form on secureparking.com.au, call the customer service number listed for the specific car park, or contact their general customer service team; have your vehicle registration, car park location, date, and approximate time of parking ready so they can locate the transaction, explain the charge, and assist with disputes, refunds, or cancellations.

Bank Statement Variations

14 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Secure Parking.

  1. SECURE PARKING - ST KI SOUTHBANK AUS
  2. SECURE PARKING 522 FLI MELBOURNE AUS
  3. SECURE PARKING COMO CE SOUTH YARRA AUS
  4. SECURE PARKING Secure North Sydney AUS
  5. SP Como Centre South Yarra AU
  6. Secure Parking - SP_Ec North Sydney AU
  7. Secure Parking - SP_Ec North Sydney AUS
  8. SecureParking NorthSydney AU
  9. SecureParking Sydney AU
  10. SecureParkingVoyager - Brisbane AU
  11. SecureParkingVoyager - Melbourne AU
  12. SecureParkingVoyager - Sydney AU
  13. SecureParkingVoyager - Melbourne AUS
  14. SecureParkingVoyager - Sydney AUS

Frequently Asked Questions

Why did Secure Parking charge me when I only used the car park for a short time?

Secure Parking calculates fees based on the applicable tariff at the car park you used, which may have minimum charges or time blocks (for example, 0–1 hour, 1–2 hours, etc.). Even if you stayed less than an hour, you may be charged the minimum casual rate for that location. Some sites also have flat early bird or evening rates once you enter within certain times. Check the posted rates at the entry or on the Secure Parking website for the car park you visited to compare with your statement.

What are common Secure Parking charge amounts I might see on my statement?

Amounts vary by city, car park, and time of day, but many customers see single-visit charges in the range of typical CBD or shopping‑centre parking (often from a few dollars for short stays up to higher amounts for all‑day or airport parking). Online Secure‑a‑Spot bookings often show as a single upfront charge for the booked period, while monthly or long‑term parking fees are usually a consistent recurring amount each billing cycle. If the figure on your statement doesn’t match what you expected, log into secureparking.com.au and check your booking details or tax invoice for a breakdown of the fee and any surcharges.

Why do I see a Secure Parking charge when I booked online with Secure‑a‑Spot?

Online bookings made through Secure‑a‑Spot are processed immediately and appear on your card statement as a Secure Parking or Secure‑a‑Spot payment on the booking date, not necessarily the date you parked. The charge usually reflects the full parking cost for the selected car park, entry and exit times, and any booking fee shown at checkout. You can retrieve your booking and invoice by logging into your Secure Parking account or using the “Manage Booking” link in your confirmation email.

Does Secure Parking place authorization holds or pending charges on my card?

At some locations and for some payment methods, Secure Parking may place a small temporary authorization on your card to confirm it is valid, particularly when you add a card to an account or use pay‑on‑exit systems. These holds can appear as pending transactions and are typically released by your bank within a few business days, never becoming a final charge. If you see both a small hold and the final parking fee, the smaller amount should drop off automatically; if it does not, contact your card issuer and Secure Parking with the transaction details.

How do I cancel or change my Secure Parking monthly or long‑term parking?

Monthly and long‑term parking with Secure Parking is usually managed through a contract or online account linked to a specific car park. To cancel, pause, or change your plan, log into secureparking.com.au and go to the ‘Monthly Parking’ or account section, or use the contact details provided in your original welcome email or contract. Most products require notice (often at least one full billing period) before cancellation takes effect, and you’ll typically retain access until the end of your paid period. Always request written confirmation of your cancellation and keep it for your records.

Why did I get charged by Secure Parking after I thought I cancelled my parking?

If you’ve cancelled a monthly or long‑term parking arrangement, you may still be billed for the current or upcoming cycle if your notice was given after the cut‑off date specified in your terms. Many Secure Parking products bill in advance, so a final charge can occur while your parking access runs until the end of that billed period. Review your confirmation email or contract for the effective cancellation date, and if you believe you were billed in error, contact Secure Parking support with your account details and cancellation confirmation.

How can I request a refund or dispute a Secure Parking charge?

Start by gathering your evidence—booking confirmation, photos of rate boards, entry/exit times, number plate, and any receipts from pay machines. Then visit secureparking.com.au and use the “Contact Us” or “Feedback” section, selecting the relevant car park and attaching your documentation, or use the customer service contact listed on your booking or signage in the car park. Many issues, such as incorrect license plate entry, barrier faults, or overcharges, can be resolved by adjusting the fee or issuing a partial or full refund. If you were also charged an infringement by a third‑party enforcement provider, you will need to follow the instructions on that notice separately.

How do I contact Secure Parking about a charge I don’t recognize?

Go to secureparking.com.au and use the ‘Contact Us’ form, providing your full name, contact details, the last four digits of the card charged, the exact charge amount and date, and any likely car park location. You can also call the customer service or help desk number shown on the Secure Parking signage at the car park you suspect you used, as those teams can often locate transactions by date, time, and vehicle registration. Having as much information as possible—booking reference, license plate, and receipt numbers—helps them verify whether the charge is legitimate, explain what it relates to, or guide you on next steps if you still believe it’s incorrect.

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