Sens Coffee Co.

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Sens Coffee Co. is an Australian specialty coffee café group serving Campos coffee alongside modern Australian and Japanese-influenced breakfast and lunch dishes at locations including Broadbeach and Southport on the Gold Coast.

Southport, Queensland, Australia

About Sens Coffee Co.

Sens Coffee Co. is an Australian specialty café group based on the Gold Coast, with locations including Southport and Broadbeach. They focus on high‑quality specialty coffee using Campos beans, alongside a modern Australian menu with Japanese‑influenced breakfast and lunch dishes. Guests typically visit Sens Coffee Co. for dine‑in or takeaway coffee, brunch, and light meals; some locations may also offer phone or in‑person orders for pickup and sell retail coffee beans or merchandise in‑store.

A Sens Coffee Co. charge on your bank statement usually relates to a purchase made at one of their cafés, such as coffee, food, or retail items. Transactions may appear under descriptors like “SENS COFFEE CO,” “SENS COFFEE SOUTHPORT,” “SENS COFFEE BROADBEACH,” or similar variations depending on the specific location and your card provider. You might see charges for single in‑store purchases, multiple same‑day visits, or a tip included in the final amount. In some cases, your bank may show a small temporary authorization or a “pending” amount before the final transaction posts, especially for contactless or chip‑and‑PIN payments.

If you don’t recognize a Sens Coffee Co. charge, start by checking your receipts, your calendar, and any recent visits to cafés on the Gold Coast—especially around Southport and Broadbeach. Compare the transaction date and amount with any brunch outings or coffee runs you may have made, and ask family members or colleagues who might have used a shared card. For detailed questions, you can contact Sens Coffee Co. directly via the contact details on senscoffeeco.com or call the specific café location shown on your receipt or map search; they can often look up a transaction by date, time, and amount. If you still believe the charge is incorrect after speaking with the café, contact your bank or card issuer to dispute the transaction or request further investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sens Coffee Co..

  1. SENS COFFEE CO\SHOP 9\BROADBEACH\4218 QL

Frequently Asked Questions

Why do I see a charge from Sens Coffee Co. on my statement if I only visited once?

Many café visits at Sens Coffee Co. are processed as a single card transaction that can include your food, drinks, and any added extras (like alternative milks or extra shots). If you visited with friends and one person paid for the table, their card will show the combined amount. In some cases, your bank may also show a temporary “pending” amount first and then the final settled total, which can look like two separate charges even though only one is ultimately processed.

What are typical amounts I might be charged by Sens Coffee Co.?

Sens Coffee Co. transactions usually range from small amounts for a single coffee or pastry to higher totals for full breakfast or lunch for multiple people. It’s common to see amounts that reflect a round of coffees or a full meal, sometimes including a tip if your bank groups this into the final total. If the amount looks higher than expected, consider whether you paid for a group, added retail coffee beans, or ordered extra items at the counter.

Does Sens Coffee Co. offer subscriptions or recurring coffee charges?

Sens Coffee Co. primarily operates as a café, and most charges are one‑time payments for in‑store purchases. They do not typically bill customers on a subscription or automatic recurring basis like a coffee subscription app would. If you see repeated similar charges, it’s likely due to frequent visits or regular takeaway orders rather than a formal subscription plan.

Why is there a small pending or duplicate Sens Coffee Co. charge on my card?

Some banks place a temporary authorization hold when you tap or insert your card at Sens Coffee Co., especially for contactless transactions. This can appear as a small pending amount or a duplicate entry before the final, correct amount is settled. These authorizations usually drop off automatically within a few business days; if a pending hold remains or both amounts post, contact your bank and the café with the date and amount so they can review it.

How can I get a receipt or tax invoice for my Sens Coffee Co. purchase?

Receipts are normally offered at the time of purchase at the counter or sent via the payment terminal if email or SMS receipts are supported. If you need a copy afterward, visit or call the specific Sens Coffee Co. location (such as Southport or Broadbeach) and provide the approximate date, time, and amount so staff can look it up in their point‑of‑sale system. For business or tax invoices, ask the café directly; they can often reissue an itemized receipt if you provide sufficient transaction details.

How do I query, refund, or reverse a Sens Coffee Co. charge I believe is incorrect?

Start by contacting the Sens Coffee Co. café where the transaction occurred, using the location details from your receipt or from senscoffeeco.com. Provide the last four digits of your card, the exact transaction amount, and the date and time if possible so they can locate it in their system. If an error is confirmed, they can usually process a refund back to your original payment method; the credit may take a few business days to appear depending on your bank. If the café cannot find the charge or you suspect fraud, contact your bank or card issuer to dispute the transaction.

Can I cancel an order or get a refund if my Sens Coffee Co. takeaway order was made by mistake?

For in‑store and takeaway orders at Sens Coffee Co., cancellations and refunds are handled at the café’s discretion and depend on how far along your order is in preparation. If you realize there’s a mistake, speak to staff immediately in person or call the location where you ordered. They may be able to adjust or void the transaction before it is completed, or offer a partial or full refund if the order hasn’t been prepared yet.

How can I contact Sens Coffee Co. about a charge on my card?

Visit senscoffeeco.com to find contact details for their Southport and Broadbeach cafés, including phone numbers and address information. It’s best to contact the specific location where you believe you made the purchase, as they can search their in‑store payment records. When you call or visit, have your transaction date, amount, and card type ready so staff can quickly identify the charge and help resolve any questions.

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