Sharjah Electricity, Water and Gas Authority (SEWA)

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Sharjah Electricity, Water and Gas Authority (SEWA) is the government-owned utility responsible for providing electricity, water, and natural gas services in the Emirate of Sharjah, United Arab Emirates.

Sharjah, United Arab Emirates
sewa.gov.ae

About Sharjah Electricity, Water and Gas Authority (SEWA)

Sharjah Electricity, Water and Gas Authority (SEWA) is the statutory government utility for the Emirate of Sharjah in the United Arab Emirates. It plans, operates, and maintains the infrastructure that delivers electricity, potable water, and natural gas to residential, commercial, and industrial customers throughout Sharjah. SEWA manages customer accounts, metering, billing, and payment collection for these essential services.

A charge labeled something like “SEWA00000457774” on your card statement is likely a payment of a SEWA utility bill, a top-up or settlement of an outstanding balance, or an automatically processed payment through SEWA’s online portal, mobile app, or one of its approved payment channels. The long numeric portion generally corresponds to a specific account, contract, or transaction reference used internally to allocate your payment to your SEWA customer account. These charges are usually one-off bill payments, though customers who set up recurring or auto‑debit arrangements may see them appear on a regular billing cycle.

If you have questions about a SEWA charge, the first step is to log into your SEWA online account or mobile app and compare your recent bills and payment history to the transaction date and amount on your card statement. You can also check any email or SMS receipts you received when paying. If the charge still looks unfamiliar, contact SEWA customer care using the official channels listed on their website or on your bill, and have your SEWA account number, meter number, and card transaction reference ready. Your bank or card issuer can also provide more details or help dispute a charge if SEWA confirms it does not match your account.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sharjah Electricity, Water and Gas Authority (SEWA).

  1. SEWA00000454728
  2. SEWA00000457774

Frequently Asked Questions

Why do I see a charge labeled SEWA00000457774 on my card statement?

This descriptor typically represents a payment made to Sharjah Electricity, Water and Gas Authority (SEWA) for your utility services in Sharjah. The long numeric code is usually an internal reference linked to your SEWA account, bill number, or the specific transaction processed through SEWA’s payment system or an approved payment channel.

Is SEWA billing recurring or one‑time on my card?

SEWA bills are generally issued on a monthly basis, but whether charges recur on your card depends on how you set up payment. If you enabled auto‑debit or recurring payment through SEWA’s online services or your bank, you may see regular SEWA charges each billing cycle. If you pay manually each month, charges appear only when you initiate a payment.

How can I verify which SEWA bill this card payment was applied to?

Log into your SEWA online account or mobile app and navigate to your billing or payment history. Match the transaction date and amount on your card statement to the payment records shown there. You can also check the PDF or printed bill number and compare it with any reference mentioned in SEWA’s payment confirmation email or SMS.

How do I cancel or change an auto‑debit or saved card payment setup with SEWA?

If you have authorized SEWA to charge your card automatically, log into your SEWA online portal or app and go to the payment methods or auto‑debit/standing instructions section. From there, you can remove a saved card, disable auto‑debit, or change the payment method. If you cannot locate this option, contact SEWA customer care and request that they cancel or modify your automatic payment arrangement.

How can I request a refund for an incorrect or duplicate SEWA payment?

If you believe you paid the wrong amount, paid for the wrong SEWA account, or were charged twice, contact SEWA customer care as soon as possible and provide your SEWA account number, the card transaction reference, and a copy of your bill or receipts. SEWA can investigate the payment and, if appropriate under their policies, adjust your account or initiate a refund. You may also notify your bank, especially in cases of suspected fraud.

Why is there a pending or small test charge from SEWA on my card?

When you save a card or set up an online payment with SEWA or a related payment gateway, the system may place a temporary authorization hold to verify your card. This may appear as a small or pending amount on your statement and usually disappears automatically after a few days if it is only an authorization and not a finalized bill payment.

How do I contact SEWA about a charge I don’t recognize?

Use the contact details provided on your SEWA bill or on the official website (sewa.gov.ae). SEWA typically offers customer care phone numbers, email support, and sometimes in‑person service centers. When you reach out, have your SEWA account number, premises number or meter number, and the exact date and amount of the card charge ready so they can quickly locate the transaction.

Can SEWA charges appear under different descriptors or codes on my statement?

Yes. Depending on the payment channel used—such as SEWA’s own portal, mobile app, a bank’s online bill‑pay service, or a third‑party payment gateway—the descriptor may vary slightly but will usually include SEWA or a similar abbreviation along with a numeric reference. If the amount and timing align with your SEWA bill, it is likely related to your utilities account even if the exact text of the descriptor differs slightly.

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