Question 1

Why do I see a charge from Shephard Transport Equipment (STE) on my card?

Accepted Answer

A charge from Shephard Transport Equipment is typically for truck or trailer parts, workshop labour, hydraulic fit‑ups, repairs, or a deposit/progress payment on a body, tipper, or trailer build. Many customers provide a corporate or personal card at the counter or over the phone to pay for urgent parts or service work, so the cardholder name may differ from the trading name on the invoice. If the amount matches a recent visit to their Larapinta workshop, a mobile service call, or a parts order (including phone orders), this is likely the source of the charge.

Question 2

What are common amounts I might be charged by Shephard Transport Equipment?

Accepted Answer

STE charges vary widely depending on the work performed. Smaller transactions (AUD $50–$500) are often for consumables, minor parts, or simple repairs; mid‑range amounts (AUD $500–$3,000) may reflect more extensive parts orders, hydraulic components, or significant labour; and larger totals (AUD $3,000 and above) are usually linked to custom bodywork, tipper bodies, trailer modifications, or staged progress payments. Your exact amount should match an itemised tax invoice or quote you received from STE.

Question 3

Does Shephard Transport Equipment offer subscriptions or recurring billing?

Accepted Answer

STE does not operate a consumer subscription service like a streaming platform, but some business account customers may see recurring or frequent charges when a company card is kept on file for ongoing fleet maintenance or regular parts orders. In these cases, each charge should correspond to a specific invoice (for example, scheduled servicing, breakdown repairs, or monthly parts supplies). If you see recurring charges you don’t recognise, contact STE accounts to confirm whether your card is listed on a business account and for which jobs it was used.

Question 4

How can I cancel future services or stop my card from being charged by Shephard Transport Equipment?

Accepted Answer

To stop future charges, contact STE’s accounts or customer service team using the phone number or email listed on ste.com.au or on your last invoice, and request that your card be removed from any saved payment profiles. If you have standing work orders, fleet maintenance agreements, or recurring bookings that automatically bill a stored card, you’ll need to cancel or amend those arrangements directly with their team. Always confirm in writing (email) and ask for confirmation that no further automatic charges will be processed.

Question 5

How do I request a refund or dispute a charge from Shephard Transport Equipment?

Accepted Answer

Refunds and billing disputes are handled by STE’s accounts department. Gather your bank statement showing the charge, any related invoice or job number, and the date and approximate time of the transaction, then contact them via the accounts phone number or email on their website. They can verify whether the amount was duplicated, incorrectly processed, or linked to a cancelled job, and may issue a partial or full refund or credit note in line with their sales and warranty policies. If the charge was for special‑order or custom‑built equipment, refund options may be more limited and subject to contract terms.

Question 6

Why do I see a small or pending charge from Shephard Transport Equipment that later disappears?

Accepted Answer

A small or pending charge (sometimes a round amount like $1 or a pre‑authorisation equal to the quoted job deposit) may occur when STE verifies your card over the phone or at the counter before work begins. This is an authorization hold placed by your bank to confirm available funds; it is not a completed sale. Once the final invoice is processed, the hold is either converted into the final charge or automatically released by your bank within a few business days.

Question 7

How can I get a copy of the invoice or receipt for a Shephard Transport Equipment charge?

Accepted Answer

Invoices are usually emailed to the address supplied when your job or account was set up, or printed at the time of pickup or payment at the Larapinta facility. If you can’t locate it, contact STE with the cardholder name, business name, vehicle registration, and the exact charge date and amount. Their accounts team can search their system, re‑send the invoice by email, and confirm whether the charge relates to parts, labour, deposits, or progress billing on a larger project.

Question 8

The STE charge is under my name, but the work was done for my company vehicle—how is that possible?

Accepted Answer

Many fleets and businesses nominate a staff member’s card to pay for urgent repairs or parts, so the bank statement shows the individual cardholder’s name while the STE invoice is made out to the company or fleet account. In other cases, a personal card may be used temporarily and later reimbursed by the employer. If you manage or drive a company truck or trailer, check with your fleet manager, workshop manager, or accounts department to confirm that this charge corresponds to an approved job at Shephard Transport Equipment.

Shephard Transport Equipment

About Shephard Transport Equipment

Bank Statement Variations

Frequently Asked Questions