Shiroi Koibito Park

Entertainment90% confidence

Shiroi Koibito Park is a chocolate-themed amusement and factory tour attraction created by confectionery maker Ishiya, centered around its famous Shiroi Koibito cookies.

Sapporo, Hokkaido, Japan
shiroikoibitopark.jp
Owned by Ishiya Co., Ltd.

About Shiroi Koibito Park

Shiroi Koibito Park is a chocolate‑themed attraction in Sapporo operated by Ishiya Co., Ltd., the maker of the famous Shiroi Koibito langue‑de‑chat cookies. The park combines a confectionery factory tour with interactive exhibits, European‑style gardens, hands‑on cookie‑making workshops, cafes, and extensive gift shops selling Shiroi Koibito and other Ishiya sweets. Visitors can typically purchase admission tickets for the paid areas (factory tour, experience zones) while some outdoor or public areas may be freely accessible; exact facilities and fees can vary by season and renovation schedule. Official information, hours, and ticket details are available at shiroikoibitopark.jp.

A Shiroi Koibito Park charge may appear on your bank or card statement when you buy admission tickets on‑site, reserve tickets online, participate in paid workshops, or purchase souvenirs, confectionery, or food and drinks at the park’s shops and restaurants. The descriptor on your statement might include wording such as “SHIROI KOIBITO PARK,” “ISHIYA,” or a combination of the two, and the amount will be in Japanese yen (with your bank converting it if your account is in another currency). You might also see a temporary authorization hold if you booked tickets or made a reservation online, or if your card was pre‑authorized at a cafe/restaurant within the park; these holds typically adjust to the final amount once the transaction is completed.

If you’re unsure about a Shiroi Koibito Park charge, start by checking any travel plans to Sapporo, receipts from Ishiya or Shiroi Koibito Park, and your email for ticket confirmations (including your spam/junk folder). Compare the date and amount on your statement to the day you visited or made a reservation, and keep in mind currency conversion differences and any bank foreign transaction fees. For detailed questions, use the contact information listed on shiroikoibitopark.jp (contact form or phone) and provide the transaction date, amount, and the name printed on your card so they can look it up; if you still cannot recognize the payment, contact your card issuer to review or dispute the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shiroi Koibito Park.

  1. SHIROIKOIBITO PARK Tokyo JP

Frequently Asked Questions

Why do I see a charge from Shiroi Koibito Park or ISHIYA on my card statement?

This charge usually comes from buying admission tickets, paid factory tours, hands‑on cookie‑making experiences, or purchasing sweets and souvenirs at Shiroi Koibito Park in Sapporo. It can also come from paying at a park‑operated cafe or restaurant. The billing descriptor may appear as “SHIROI KOIBITO PARK,” “ISHIYA,” or similar, and the amount will be in Japanese yen, which your bank converts to your home currency if applicable.

What are typical amounts for Shiroi Koibito Park charges?

Typical charges include admission tickets, workshop fees, and purchases of boxed Shiroi Koibito cookies or other Ishiya products, so the total can range from small snack or drink purchases to larger souvenir bundles. The park does not publish a single fixed transaction amount because prices vary by product and experience. For exact pricing of tickets and activities on the day you visited, refer to receipts or check the current price list on shiroikoibitopark.jp.

Can Shiroi Koibito Park charges be recurring or subscription‑based?

Shiroi Koibito Park does not operate on a subscription or membership model for general visitors, so you should not see recurring monthly charges from them. All standard payments are one‑time transactions for tickets, experiences, food, or merchandise. If your statement shows repeated charges at regular intervals, review your receipts and contact both Shiroi Koibito Park via their official site and your card issuer to confirm whether the repeated billing is correct or possibly from another merchant with a similar name.

Why do I see a small or duplicate pending amount from Shiroi Koibito Park?

Small or duplicate pending amounts can occur when your card is pre‑authorized, for example at a cafe or restaurant, or when purchasing tickets online. The first amount may be an authorization hold to verify your card, which should automatically adjust or disappear once the final charge is captured. If a pending amount does not clear or update after several business days, contact your card issuer and, if needed, reach out to Shiroi Koibito Park using the contact information on shiroikoibitopark.jp with your transaction details.

How can I get a receipt or verify what I purchased at Shiroi Koibito Park?

If you still have your paper receipts from the park, compare them to the date and amount on your statement to confirm the charge. For online ticket reservations, check your email (and spam folder) for booking confirmations from Shiroi Koibito Park or Ishiya. If you no longer have your receipt, you can contact the park through the inquiry form or phone number listed on shiroikoibitopark.jp and provide the exact transaction date, amount, and last four digits of your card so they can attempt to locate the sale in their records.

How do I ask for a refund or correction of a Shiroi Koibito Park charge I think is wrong?

First, verify that the charge date matches a visit to the park or a purchase of Ishiya products, and consider exchange rates or bank fees that might make the amount appear higher than you expect. If you still believe the amount is incorrect or you were double‑charged, contact Shiroi Koibito Park directly via the contact information on shiroikoibitopark.jp with your name, visit date, transaction amount in yen, and any receipts or confirmations. They can review their sales records and advise whether a refund or adjustment is possible. You should also notify your card issuer within their dispute time frame if you suspect an error or unauthorized use.

Can I cancel or change an online ticket or experience reservation at Shiroi Koibito Park?

Change and cancellation rules depend on the type of ticket or experience and whether you booked directly with Shiroi Koibito Park or through a third‑party travel site. If you booked via the official website, review the terms in your confirmation email or on shiroikoibitopark.jp; many tickets have specific deadlines or conditions for changes and refunds. If the booking was through an agency or platform (such as a tour operator), you must follow that company’s cancellation policy, and the charge on your statement may list their name rather than Shiroi Koibito Park.

Why is the Shiroi Koibito Park amount different from what I remember paying in yen?

If your card is issued outside Japan, your bank converts the Japanese yen amount into your home currency using its own exchange rate and may add a foreign transaction fee. This can make the final amount on your statement slightly higher than the price you recall seeing at the park. Check the original yen price on your receipt and compare it to the converted total on your statement, including any separate line items marked as currency conversion or international transaction fees by your bank, which are independent of Shiroi Koibito Park.

This merchant is in the Entertainment category

Browse all

Related Merchants

Ticketek
Ticketmaster
Tinder
Eventbrite
International Convention Centre Sydney

Compare Shiroi Koibito Park

vsTicketekvsTicketmastervsTinder

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you