Shisha Square is a late‑night shisha café and bar located in Preston, Victoria, Australia. They specialise in flavoured shisha (hookah) sessions alongside a full drinks menu that typically includes non‑alcoholic options like mocktails, fresh juices, soft drinks and coffee, plus light snacks and desserts. The venue is designed for social, sit‑down sessions rather than takeaway, and most payments are made in‑person through their point‑of‑sale system or via online ordering/booking links accessible from shishasquare.com.au.
A Shisha Square charge usually appears on your bank or card statement after you’ve paid for a shisha session, drinks, snacks, or a group table/bar tab at their Preston venue. The descriptor may look like “SHISHA SQUARE PRESTON,” “SHISHA SQUARE AUS,” or a similar variation. Charges are typically one‑time transactions made on the night of your visit, but you might also see pre‑authorisation holds when you open a tab, security deposits for group bookings, or charges from third‑party delivery/booking platforms that list Shisha Square as the merchant. Tips or service charges you approve at the terminal can also increase the final amount compared to the menu total.
If you’re unsure about a Shisha Square charge, first think back to any recent visits to the Preston area or late‑night shisha/bar outings and check your calendar, messages, and bank statement for the date and time of the transaction. Look for receipts or bank notifications from that day, or ask friends who were with you if the bill was split across multiple cards. To resolve questions, use the contact details on shishasquare.com.au (typically a phone number, contact form, or social media messaging) and provide the exact charge amount, date, and the name on the card so staff can look it up in their till system. If you suspect fraud and can’t match the charge to any visit, contact your bank or card issuer to dispute the transaction after you’ve attempted to confirm it with the venue.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shisha Square.
Why do I see a charge from Shisha Square on my bank statement?
Most Shisha Square charges come from in‑person payments at their Preston café and bar for shisha sessions, drinks, coffees, juices, and snacks. You might also see a charge if you opened a bar tab, paid a deposit for a group booking, or ordered via an online ordering/booking link connected to their venue. The descriptor may appear as “SHISHA SQUARE PRESTON,” “SHISHA SQUARE AUS,” or similar. Review where you were at the date and time of the transaction—late‑night charges on weekends are particularly common for this venue.
What are typical amounts I might be charged by Shisha Square?
Shisha Square is a sit‑down venue, so most charges reflect the combined cost of a shisha session plus drinks and snacks. Individual shisha sessions and drinks can add up, so many card transactions fall in the range of roughly AU$20–AU$80 for small groups, but larger group tabs can be higher. Your final total may also include extras such as additional flavour refills, premium shisha options, or tips you added at the terminal. For exact menu pricing, refer to their current menu or price list linked from shishasquare.com.au, as prices can change over time.
Does Shisha Square run subscriptions or recurring charges?
Shisha Square operates primarily as an in‑venue shisha café and bar and does not commonly use a subscription or membership billing model. Most customers will only ever see one‑time charges corresponding to specific visits or bookings. If you notice multiple charges from Shisha Square, it’s usually because you visited on separate dates, split bills across cards, or opened more than one tab. If you believe you’re being billed regularly without visiting, contact the venue and your bank immediately to review potential card misuse.
Why do I see a small pending or duplicate Shisha Square charge?
Some banks show a temporary pre‑authorisation when you open a tab or when the card is first inserted or tapped, often for a small or rounded amount. This can appear as a pending transaction separate from the final bill, especially if you later add items or a tip. The initial authorisation hold should automatically drop off after a few business days, leaving only the final settled amount. If both the hold and the final charge post permanently, contact your bank and Shisha Square with screenshots so they can investigate.
How can I get a receipt or check what was included in my Shisha Square bill?
If you didn’t keep the printed receipt from your visit, you can request a copy from Shisha Square by contacting them using the details on shishasquare.com.au or via their social media pages. Provide the exact date, approximate time, total amount, and the last four digits of your card so staff can locate the transaction in their POS system. They can usually tell you which items were ordered (such as specific shisha flavours and drinks) and whether a tip or surcharge was included. This is often the fastest way to confirm that the charge matches your visit.
How do I dispute a Shisha Square charge or request a refund?
If you believe you were overcharged, charged twice, or billed for items you didn’t receive, contact Shisha Square directly first so they can review their till records and security logs for that time. Have your statement, any receipts, and details of the issue ready; if there was a clear billing error, many venues will offer to reverse or adjust the charge. Refunds, if approved, are generally processed back to the same card you paid with and can take a few business days to appear. If you suspect fraudulent use of your card and cannot link the charge to any visit, contact your bank or card issuer right away to block the card and start a formal dispute.
Can I cancel or change a Shisha Square booking or deposit without being charged?
For larger group bookings or special events, Shisha Square may sometimes take a deposit or minimum‑spend prepayment, which can appear as a card charge. Whether this is refundable depends on the venue’s booking policy and how close to the booking time you cancel or change your reservation. Check any confirmation email or message you received when you booked, or contact the venue directly to ask about their cancellation terms. If you cancel within their allowed window, they may refund or credit the deposit; late cancellations or no‑shows may forfeit all or part of it.
How can I contact Shisha Square about a charge on my statement?
Visit shishasquare.com.au for the latest contact details, which typically include a phone number, address, and sometimes a contact form or email. When you reach out, provide your full name, the date and amount of the charge, and how the payment was made (tap, chip, or online). Avoid sending full card numbers; the last four digits are usually enough for them to find the transaction. You can also check their social media pages for current opening hours before calling, as they are a late‑night venue and may answer outside standard business hours.