Shoalhaven Heads Pharmacy

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Shoalhaven Heads Pharmacy is a local community pharmacy providing prescription dispensing, over-the-counter medicines, health advice, and related healthcare services to residents of Shoalhaven Heads and the surrounding area.

Shoalhaven Heads, New South Wales, Australia

About Shoalhaven Heads Pharmacy

Shoalhaven Heads Pharmacy is an independent community pharmacy located in Shoalhaven Heads, New South Wales, Australia. It provides prescription dispensing under the Pharmaceutical Benefits Scheme (PBS), private prescriptions, over‑the‑counter medicines, vitamins, first aid supplies, and a range of health and wellness products. As a local health hub, the pharmacy typically offers services such as blood pressure checks, medication reviews, dose administration aids (Webster packs/blister packs), vaccination services where available, and personalised advice from qualified pharmacists.

A charge from Shoalhaven Heads Pharmacy may appear on your bank or card statement when you pay for prescription medications, over‑the‑counter products, or in‑store health services. The transaction description may look like “SHOALHAVEN HEADS PHARMACY,” “SHOALHAVEN HEADS PHARM,” or a similar abbreviation, and charges are usually one‑off amounts corresponding to in‑store purchases. You might also see multiple transactions if you picked up several prescriptions separately on the same day, paid for a combination of PBS and non‑PBS items, or if a previous declined or reversed transaction was reprocessed. In some cases, a small “pending” or EFTPOS pre‑authorisation amount may appear briefly if the terminal checked your card before finalising the sale; this usually drops off automatically.

To verify or resolve questions about a Shoalhaven Heads Pharmacy charge, start by matching the date and amount on your bank statement with any pharmacy receipts you have from around that time. If you use prescription repeats regularly, consider that the charge may relate to a routine refill or a family member linked to your card. For further clarification, contact the pharmacy directly by phone or by visiting in person during business hours; staff can usually look up transactions by date, time, and last four digits of your card. If you believe you’ve been charged in error, ask the pharmacy to review their point‑of‑sale records and provide a copy of the receipt or refund where appropriate; if an issue cannot be resolved with the pharmacy, you can then follow up with your bank or card provider to dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoalhaven Heads Pharmacy.

  1. SHOALHAVEN HD PHARM SHOALHAVEN H AU

Frequently Asked Questions

Why is there a Shoalhaven Heads Pharmacy charge on my card when I only remember a small purchase?

Pharmacy visits often include a mix of items that add up—such as prescription co‑payments, over‑the‑counter medicines, and personal care products—so the total may be higher than you recall for a single item. Check your receipt from that day to see the line‑by‑line breakdown. If you don’t have the receipt, the pharmacy can usually confirm what was purchased by checking their till records for the date, time, and card used.

Does Shoalhaven Heads Pharmacy have subscriptions or recurring charges?

Shoalhaven Heads Pharmacy generally operates on one‑off, in‑store purchases rather than subscriptions, so recurring monthly charges from this merchant are uncommon. However, if you regularly collect prescriptions or use a dose administration aid (e.g., weekly blister packs), you may see similar amounts around the same time each month. These are still processed as separate transactions each visit, not as an automatic debit agreement.

What are typical amounts I might see from Shoalhaven Heads Pharmacy on my statement?

Common transaction amounts can range from small purchases (around AUD $5–$20) for over‑the‑counter items, up to AUD $40–$80 or more when multiple prescriptions or higher‑cost medicines are included. PBS co‑payments and private prescription fees can vary depending on the medication and your concession status. If you see an unfamiliar amount, check whether you collected prescriptions for family members or purchased multiple items in a single visit.

How can I cancel or stop any ongoing service I’m being charged for by Shoalhaven Heads Pharmacy?

If you believe you’re being charged regularly, first confirm whether you have any arranged services such as dose administration aids or regularly prepared prescriptions that you pick up on a schedule. These services are normally paid for only when you collect them, so there is no formal direct debit to cancel. To stop future charges, speak with the pharmacy and ask them to pause or discontinue any ongoing packing or special‑order services and avoid collecting items you no longer need.

How do I request a refund or correct an overcharge from Shoalhaven Heads Pharmacy?

Visit the pharmacy in person or call them as soon as you notice a possible error, ideally with your bank statement and any receipts on hand. Staff can review the point‑of‑sale record, confirm what was scanned and charged, and process a refund or adjustment back to your card if a mistake is found. Refunds are typically returned via the same payment method used and may take a few business days to appear on your account, depending on your bank.

Why do I see a small pending or duplicate charge from Shoalhaven Heads Pharmacy?

Some card terminals perform a small pre‑authorisation or temporarily hold funds when a transaction is processed; this can show up as a pending amount separate from the final sale. These authorisations usually drop off automatically within a few days and do not result in a second actual charge. If a duplicate charge appears as fully posted rather than pending, contact the pharmacy with the transaction details so they can confirm and, if necessary, issue a reversal.

Can Shoalhaven Heads Pharmacy look up a purchase without my receipt?

Yes, in many cases the pharmacy can search past transactions using the date and approximate time, the total amount, and the last four digits of the card used. This allows them to reprint a receipt or verify what was purchased to help explain a charge on your statement. Bring or have your bank statement details available when you contact them to speed up the search.

How can I contact Shoalhaven Heads Pharmacy about a charge I don’t recognise?

You can usually contact Shoalhaven Heads Pharmacy by calling the phone number listed on your pharmacy receipt, in local directories, or via an online map listing, or by visiting the store during normal trading hours. When you get in touch, provide your full name, the exact transaction date and amount, and the last four digits of the card so staff can locate the transaction. They can then explain the purchase, provide a copy of the receipt, or assist with refunds or corrections if an error has occurred.

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