Shop 1 Auto

Automotive90% confidence

Shop 1 Auto is an automotive accessories retailer and installer specializing in roof racks, tow bars, bike carriers, luggage boxes and related towing and carrying equipment for passenger vehicles and light commercial vehicles.

Gladesville, New South Wales, Australia
shop1auto.com.au

About Shop 1 Auto

Shop 1 Auto is a specialist automotive accessories retailer and installer based in Gladesville, New South Wales, Australia. They focus on high‑quality roof racks, tow bars, bike carriers, luggage boxes, and other towing and carrying solutions for passenger cars, SUVs, 4WDs and light commercial vehicles. Through their website, shop1auto.com.au, and their physical location, they help customers select vehicle‑specific accessories, supply hardware and fitting kits, and provide professional installation to ensure safe, compliant setups for Australian roads.

A Shop 1 Auto charge typically appears on your bank or card statement after you purchase automotive accessories or installation services, either in‑store or via their online shop. You might see a charge for a one‑time purchase (like a roof rack system, tow bar, cargo box or bike rack), an installation or fitting fee, or combined parts-and-labour invoices. If you ordered online, you may see a pre‑authorisation hold when you place the order, followed by the final charge when your goods are shipped or collected. Some customers may also see additional charges for special orders, freight, or balance payments on previously paid deposits.

If you’re unsure about a Shop 1 Auto charge, first check recent email confirmations from shop1auto.com.au, including order confirmations, tax invoices and booking reminders. Review your bank statement for the exact date and amount, and compare it with any in‑store receipts, workshop bookings, or online orders you (or a family member) may have made for vehicle accessories. For questions or to request a copy of your invoice, contact Shop 1 Auto via the details on their website, shop1auto.com.au, or by calling their Gladesville store during business hours. If you still can’t identify the transaction, speak with them directly before disputing the payment with your bank, as they can look up charges by name, vehicle registration, phone number, or email address.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shop 1 Auto.

  1. SHOP 1 AUTO PTY LTD GLADESVILLE AUS

Frequently Asked Questions

Why do I see a charge from SHOP 1 AUTO or SHOP1AUTO.COM.AU on my statement?

This charge usually corresponds to a purchase of automotive accessories (such as roof racks, tow bars, bike carriers, or luggage boxes) or installation services at Shop 1 Auto in Gladesville or via their online store. It may represent the full cost of your order, a deposit taken when you booked an installation, or the balance charged when your goods were fitted or dispatched. Check your recent vehicle accessory purchases and any workshop bookings you’ve made in the last few weeks.

What are typical amounts I might be charged by Shop 1 Auto?

Amounts vary widely depending on what you purchased: small accessories and fitting kits may be relatively low‑cost, while complete roof rack systems, tow bars with wiring, or cargo boxes can be significantly higher. Invoices can include both parts and labour if you had items professionally installed. If the amount looks like a round figure (for example, a deposit or balance payment), it may correspond to an agreed quote for a specific job rather than the retail price of a single product.

Does Shop 1 Auto use subscriptions or recurring billing?

Shop 1 Auto does not typically operate on a subscription or membership model; their charges are usually one‑off transactions for parts and/or installation. If you see multiple Shop 1 Auto charges, it’s most often due to several separate purchases or staged payments (such as a deposit and then a final balance). Review your email history and quotes to see whether you agreed to split payments for a particular job.

Why is there a small pending or duplicate charge from Shop 1 Auto?

When you place an order online at shop1auto.com.au, your bank may show a temporary pre‑authorisation to verify your card, followed by the final charge when your order is confirmed or shipped. In some cases, this looks like a duplicate amount, but the initial authorisation should drop off automatically within a few business days. If a pending charge remains for more than a week or you see two completed charges for the same order, contact Shop 1 Auto and your bank for clarification.

How can I get a copy of my Shop 1 Auto invoice or order details?

Invoices and order confirmations are normally emailed to the address you provided when ordering or booking an installation. Search your inbox (and spam/junk folder) for "Shop 1 Auto" or "shop1auto.com.au" around the date of the charge. If you can’t find it, contact Shop 1 Auto through the contact form or phone number listed on shop1auto.com.au with your name, approximate date, amount, and vehicle details so they can locate and resend your invoice.

How do I change, cancel, or reschedule an installation booking with Shop 1 Auto?

To modify or cancel a fitting appointment, you’ll need to contact Shop 1 Auto directly, ideally using the phone number provided in your booking confirmation or on their website. They may require advance notice to reschedule or cancel without losing any booking fee or deposit, especially for special-order parts. Have your name, booking date, and vehicle details ready so they can quickly locate your appointment.

How do I request a refund or query an incorrect Shop 1 Auto charge?

If you believe you were charged incorrectly, contact Shop 1 Auto first with your receipt or order number, the exact amount, and the date of the transaction. They can review your invoice, check for duplicate payments, and advise you about their refund or return options for unused products. If a refund is approved, it is normally processed back to the original payment method; your bank may then take a few business days to show the credit. If you can’t resolve it with them, you can then speak to your bank about disputing the charge.

Can someone else’s purchase appear as a Shop 1 Auto charge on my card?

It’s possible if a family member or authorised user used your card to pay for accessories or installation at Shop 1 Auto, or if your card details were saved for a previous order. First, ask household members if they recently arranged a roof rack, tow bar, bike carrier, or similar accessory. If no one recognises the transaction and Shop 1 Auto cannot locate an order under your details, contact your bank promptly to check for card misuse or fraud.

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