Silver Service

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Silver Service is a premium taxi service brand in Australia offering pre-booked and on-demand chauffeured taxi transport, primarily in major cities such as Sydney and Melbourne.

Alexandria, New South Wales, Australia
silverservice.com.au
Owned by A2B Australia Limited

About Silver Service

Silver Service is a premium taxi brand in Australia that provides pre-booked and on‑demand chauffeured transport in major cities, especially Sydney and Melbourne. Operated by experienced professional drivers in high‑standard vehicles, Silver Service focuses on business and airport transfers, hotel and event transport, and corporate account services. Trips can be booked via the Silver Service app, online at silverservice.com.au, or by calling their booking line, with options for immediate pickups or scheduled rides in advance.

A Silver Service charge typically appears on your bank or card statement when you pay for a taxi trip, airport transfer, or pre‑booked journey using a credit/debit card or a digital wallet. You may see individual fares, additional amounts for road tolls, airport fees, late‑night or public holiday surcharges, as well as tips if you chose to add one. In some cases, you might see a temporary pre‑authorization hold (often a round amount like $1, $20, $50, or similar) when you add a card in the app or start a trip, which is later adjusted or released and replaced by the final fare.

If you’re unsure about a Silver Service charge, start by checking your email or app receipts for recent trips, including any rides you may have booked for family, staff, or guests. Log into your Silver Service app or online account to view your trip history and fare breakdown. If something still doesn’t look right, you can contact Silver Service via the Help/Support section in the app, through the contact form at silverservice.com.au, or by calling their booking and support line; provide the trip date, approximate time, pickup/drop‑off locations, and the last four digits of the card charged so they can investigate, correct billing errors, or arrange refunds where appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Silver Service.

  1. SILVER SERVIC 133100 ALEXANDRIA AUS
  2. SILVER SERVICE 133100 ALEXANDRIA AU

Frequently Asked Questions

Why do I see a Silver Service charge on my card when I don’t remember taking a taxi?

Silver Service charges usually relate to a recent taxi trip, airport transfer, or a ride booked for someone else under your name or account (for example, for a family member, employee, or guest). Check your email inbox and the Silver Service app for trip receipts around the date of the charge, and consider any travel to or from airports, hotels, events, or late‑night outings where a premium taxi may have been used. If you have a corporate or family account, another authorised user may have taken the trip using your saved payment method.

Why is there a pending or temporary Silver Service charge (like $1, $20, or $50) on my statement?

Silver Service may place a temporary pre‑authorization hold on your card when you add it to the app or start a trip, to confirm the card is valid and has sufficient funds. This is not the final fare: the hold is either adjusted to the correct trip amount or released by your bank, usually within a few business days. If the pending hold remains longer than 7–10 days, contact your bank and Silver Service support with the date and amount so they can review it.

How much does a typical Silver Service trip cost, and what extra fees might be included?

Silver Service fares are generally higher than standard taxis due to the premium service and vehicle standards, and pricing can include a flagfall, per‑kilometre and per‑minute rates, plus any applicable tolls. Additional charges may include airport pickup fees, late‑night or public holiday surcharges, and optional tips. Your app or meter should display an estimated fare before or during the trip, and your receipt will itemise the base fare, tolls, fees, and surcharge components.

How can I get a copy of my Silver Service receipt for a charge I see on my statement?

If you booked via the Silver Service app, open the app and go to your Trip History to view and email or download detailed receipts for each journey. For phone or street‑hail bookings where you paid by card in the vehicle, check your email if you requested an e‑receipt at the time, or contact Silver Service via their website or support line with the trip date, approximate time, pickup location, and last four digits of your card so they can locate and resend your receipt.

How do I dispute a Silver Service fare or request a refund for an incorrect charge?

If you believe you were overcharged or billed twice, first compare the amount on your statement to the fare shown on your receipt or in the app. Then contact Silver Service through the Help/Support section of the app or via the contact form at silverservice.com.au, providing the trip details, receipt (if available), and a description of the issue. They can review GPS logs, fare calculations, and payment records, and if an error is confirmed they will process an adjustment or refund back to your original payment method. You can also notify your bank if you suspect fraud, but doing so after contacting Silver Service often leads to a faster resolution.

Can I cancel a pre‑booked Silver Service trip, and will I be charged a fee?

Pre‑booked Silver Service rides can generally be cancelled through the app or by calling their booking line up to a certain time before pickup without a fee, but late cancellations or no‑shows may incur a cancellation charge. The exact rules and fees can vary by city and time of day, and you’ll usually see the cancellation policy when you confirm your booking. Check your booking confirmation in the app or email for the specific cutoff time and potential charges for your trip.

Why does the name on my bank statement look different from “Silver Service”?

Depending on your bank and city, Silver Service charges may appear under descriptors like “SILVER SERVICE TAXI,” “SILVER SERVICE CABS,” or under the parent taxi network’s name along with a location code. This can make the transaction look unfamiliar at first glance. Match the date and amount to any recent taxi or airport trips, and review your app trip history or receipts; if the descriptor still seems unclear, contact Silver Service support with a screenshot of the transaction.

How can I contact Silver Service about a charge, lost property, or account issue?

You can reach Silver Service by using the Help or Support section in the Silver Service app, which allows you to report billing issues or lost property linked to specific trips. You can also visit silverservice.com.au and use their contact form or the listed customer service details, and in many areas you can call their 13‑number booking line to be directed to support. Having your trip details (date, time, pickup/drop‑off, and card last four digits) ready will help them quickly locate the correct transaction and assist you.

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