Silver Top Taxi

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Silver Top Taxi is a taxi booking network providing 24/7 licensed cab services across Melbourne, Sydney, and Ballarat, offering standard, premium, maxi, and wheelchair-accessible vehicles via phone, web, and mobile app.

Melbourne, Victoria, Australia
silvertop.com.au
Owned by Gange Corporation

About Silver Top Taxi

Silver Top Taxi is a long‑running taxi booking network operating primarily across Melbourne, with services also available in parts of Sydney and Ballarat. They connect passengers with fully licensed taxi drivers 24/7 via phone bookings, website (silvertop.com.au), and a dedicated mobile app. Silver Top offers a range of vehicle types, including standard sedans, premium and silver service cars, maxi taxis for larger groups, and wheelchair-accessible vehicles that comply with local accessibility standards.

A Silver Top Taxi charge may appear on your bank or card statement after you pay for a taxi trip, an in‑app booking, or a phone‑booked ride. The amount can include the metered fare, booking fees, tolls, airport or late‑night surcharges, credit/debit card processing fees, and tips (if offered in your region). In some cases, you might first see a temporary authorization hold when adding a card in the app or when a driver pre‑authorizes your card before the trip; this can be different from the final fare and is usually adjusted once the completed trip amount is processed.

To verify or resolve questions about a Silver Top Taxi charge, start by checking recent trips in your Silver Top app (if you used it), SMS booking confirmations, or email receipts from the time of travel. Compare the date, city, and approximate amount to any taxi journeys you or family members may have taken, especially from airports, late at night, or during major events. If something doesn’t look right, visit silvertop.com.au and use the contact or feedback form, or call their booking line and ask to be directed to accounts or customer care—provide the time, pickup/destination (if known), and the last four digits of your card so they can locate the trip, explain the fare breakdown, correct any errors, or assist with refund or dispute steps.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Silver Top Taxi.

  1. SILVERTOP VIC 131008 ABBOTSFORD AU
  2. SILVERTOP VIC 131008 ABBOTSFORD AUS

Frequently Asked Questions

Why do I see a Silver Top Taxi charge on my card if I don’t remember taking a cab?

Taxi charges can sometimes be easy to forget, especially for airport transfers, late‑night trips, or rides booked by family members using your card. Check with anyone who may share your card or your Silver Top account, and review text confirmations, app trip history, or calendar entries from that date. Also consider trips to or from Melbourne Airport, events, or hotels, as these are common situations where passengers later question charges.

Why is the Silver Top Taxi charge higher than the amount I recall from the meter?

The final amount on your statement can include additional items beyond the base metered fare, such as tolls, airport surcharges, public holiday or late‑night surcharges, and card processing fees permitted under local regulations. If you pre‑booked, there may also be a booking fee. You can ask Silver Top for an itemised receipt or fare breakdown by providing your trip date, approximate time, and the last four digits of your card so they can locate the trip in their system.

What is the small or duplicate Silver Top Taxi amount showing as ‘pending’ on my account?

You may see a temporary authorization hold when adding a card in the Silver Top app or when a driver processes your card at the start or end of the journey. This is a pre‑approval by your bank to confirm the card is valid and to estimate the fare; it can differ from the final amount. The hold is normally released or adjusted to the exact fare within a few business days, depending on your bank’s processing times.

How can I get a copy of my Silver Top Taxi receipt or tax invoice?

If you booked via the Silver Top app, open the app and check your trip history; many rides allow you to view or email a receipt directly. For phone or street‑hail trips, you can request a receipt from the driver at the end of your journey. If you no longer have it, contact Silver Top through the details at silvertop.com.au with your trip date, approximate time, and pickup/drop‑off locations so they can attempt to reissue an invoice.

How do I dispute a Silver Top Taxi fare or request a refund or adjustment?

Start by contacting Silver Top customer support via the contact form or phone number listed on silvertop.com.au and select the option for feedback or fare queries. Provide as much detail as you can (date, time, pickup point, destination, fare charged, and the last four digits of your card). They can review the meter data and driver’s record; if an overcharge, duplicate transaction, or clear error is found, they can usually arrange a refund or adjustment back to your original payment method.

Can I cancel a Silver Top taxi booking, and will I be charged a fee?

You can usually cancel a Silver Top booking via the app or by calling the booking line, but cancellation policies can vary by city and timing. In some cases, a late cancellation or the driver’s arrival at your pickup point may incur a small fee to compensate the driver for their time and travel. Check the booking terms in the app or ask the operator at the time of booking if you are concerned about potential cancellation charges.

Why is my Silver Top Taxi charge slightly different from what the driver told me?

If you paid by card, the amount the driver quoted may not have included the final card surcharge or minor toll adjustments that are added when the transaction is processed. Currency rounding or your bank’s own fees and exchange rates (for overseas cards) can also cause minor differences. Review your receipt for the final total, and contact Silver Top if there appears to be a larger discrepancy.

How can I contact Silver Top Taxi about a charge, lost property, or account question?

Visit silvertop.com.au and go to the Contact or Feedback section to submit an enquiry about billing, lost property, or service issues; include your contact details so they can respond. You can also call their main booking number (commonly 13 10 08 in Melbourne) and ask to be transferred to customer service or accounts. Have your trip details and the last four digits of your card ready so they can quickly locate your booking and assist you.

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