Simply Business

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Simply Business is an online insurance broker specializing in small business and landlord insurance, primarily serving customers in the UK and the US.

London, United Kingdom
Owned by The Travelers Companies, Inc.

About Simply Business

Simply Business is a digital insurance broker focused on providing tailored insurance products for small businesses, self-employed professionals, and landlords. Through its online platform, customers can compare quotes from multiple insurers and arrange covers such as public liability, professional indemnity, employers’ liability, contents, tools, and landlord insurance. The company simplifies what is traditionally a complex process, allowing users to obtain and manage policies quickly online.

A charge from “SIMPLY BUSINESS” on your card statement is most likely related to an insurance policy premium or renewal for a small-business or landlord insurance policy arranged through their platform. This could be a monthly or annual premium, a renewal payment processed automatically using the card on file, or in some cases an adjustment or mid-term change to an existing policy (for example, changing cover limits or adding employees). If you used their website to buy or renew insurance, the debit will typically appear under the Simply Business name rather than the underlying insurer.

To verify a charge, customers should log in to their Simply Business online account or check the original policy confirmation email, which will show billing details, dates, and amounts. If you do not recognize the transaction, contact Simply Business customer support with the last four digits of the card, the date, and the amount of the charge so they can locate the policy. It’s also a good idea to check whether a business partner, accountant, or property manager may have arranged cover on your behalf. For disputes or cancellation queries, work directly with Simply Business first; they can advise on cancellation rules, potential refunds, and any fees before you escalate to your bank or card provider.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Simply Business.

  1. SIMPLY BUSINESS

Frequently Asked Questions

Why was I charged by Simply Business?

A charge from Simply Business is typically for a small business or landlord insurance policy you purchased or renewed through their online platform. This may be an initial premium payment, a renewal charge, or a mid-term adjustment to an existing policy.

Does Simply Business charge premiums monthly or annually?

Simply Business can arrange both monthly and annual payment options depending on the policy and insurer. Your policy documents or confirmation email will specify whether you selected monthly instalments or a single annual payment, and your card will be charged accordingly.

How do I cancel my insurance policy purchased through Simply Business?

To cancel, you should contact Simply Business via your online account, by phone, or through the contact details in your policy documents. They will explain any applicable cancellation periods, fees, and whether you’re entitled to a partial refund of your premium based on the time remaining on the policy.

How can I get a refund for a Simply Business charge I don’t recognize?

First, contact Simply Business support and provide the date, amount, and last four digits of the card used so they can search for a matching policy. If they confirm the charge is erroneous or a duplicate, they can process a refund. If you still dispute the charge after speaking with them, you can then contact your bank or card issuer to raise a chargeback.

How can I see what policy a Simply Business charge relates to?

Log into your Simply Business online account or search your email for your policy schedule and confirmation from Simply Business. These documents will show the policy number, type of cover, and payment schedule that corresponds to the amount and date of the charge on your statement.

Does Simply Business place temporary holds or test charges on my card?

Simply Business generally processes actual premium payments rather than small test charges, but your bank may briefly show a pending authorization when a payment is being taken. This should either settle to the full premium amount or drop off within a few days if the transaction fails.

How do I update or remove my card details with Simply Business to stop future charges?

Sign in to your Simply Business account and go to the billing or payment section, where you can update or remove stored card details if your policy and payment plan allow it. If you’re unable to change details online, contact their customer support and ask them to update or remove your payment method and discuss any impact on your cover.

How do I contact Simply Business about a billing issue?

You can contact Simply Business through the phone number and email listed in your policy documents or on their website’s ‘Contact us’ page. When you reach out, have your policy number (if known), the amount of the charge, and the transaction date ready so they can quickly locate your account and assist you.

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