Single O

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Single O is a specialty coffee roaster and café operator based in Sydney, known for sourcing and roasting high-quality, traceable coffee and operating branded cafés such as its CBD Sydney location.

Sydney, New South Wales, Australia
singleo.com

About Single O

Single O is a specialty coffee roaster and café operator based in Sydney, Australia, focused on sourcing, roasting, and serving high-quality, ethically and transparently traded coffee. They roast a rotating range of single origins and blends for espresso and filter, sell beans and brewing gear online via singleo.com, and operate branded cafés, including their flagship in Surry Hills and CBD locations. Single O also supplies wholesale coffee to cafés, restaurants, offices, and other hospitality venues across Australia.

A Single O charge may appear on your bank or card statement when you purchase coffee, food, or merchandise in one of their cafés, buy beans or brewing equipment through their online store, or sign up for a recurring coffee subscription. Statement descriptors may appear as “SINGLE O”, “SINGLE O SYDNEY”, “SINGLE O CAFE”, or similar variants. You might also see charges for recurring deliveries (e.g., weekly or monthly coffee subscriptions), one-off web shop orders, gift card purchases, or temporary authorization holds if a payment was pre-authorised (for example, for a café tab or mobile wallet transaction).

If you’re unsure about a Single O charge, start by checking recent café visits, online orders at singleo.com, and any coffee subscription or office/wholesale account you may have. Look for email receipts from Single O (including in your spam folder) and log into your Single O online account to review order history and subscription billing dates. For further assistance or to dispute or clarify a charge, you can reach their customer service via the contact form or email listed on singleo.com, or call the café/roastery directly during business hours; in most cases, they can look up your transaction by date, amount, and the last four digits of your card and help with issues like duplicate charges, refunds, or subscription changes.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Single O.

  1. SINGLE O - CBD Sydney AUS
  2. SINGLE ORIGIN ROASTE BOTANY AU

Frequently Asked Questions

Why do I see a charge from SINGLE O or SINGLE O SYDNEY on my bank statement?

This charge typically comes from a purchase at a Single O café (coffee, food, or merchandise), an online order of coffee beans or gear from singleo.com, or a recurring coffee subscription. Check whether you or someone in your household recently visited a Single O café in Sydney, ordered coffee online, redeemed a gift card, or set up a subscription delivery.

What are common amounts I might be charged by Single O?

In-café purchases often appear as smaller amounts corresponding to coffee and food orders, while online orders and subscriptions usually show as higher totals reflecting bags of coffee, bundles, or gear. If you see a repeating amount on a regular schedule (for example, every 1–4 weeks), it is likely linked to an ongoing coffee subscription or office coffee plan rather than a one-off café purchase.

How does Single O’s coffee subscription billing work?

Single O offers recurring coffee subscriptions where you choose bean type, bag size, and delivery frequency (such as weekly, fortnightly, or monthly). Your card is automatically charged shortly before each roast/dispatch date, and each charge corresponds to one scheduled shipment. You can manage your subscription, including next billing date and delivery schedule, by logging into your account on singleo.com.

How do I cancel, pause, or change my Single O coffee subscription?

Log into your Single O account on singleo.com and go to the subscriptions or account/manage-subscription section. From there you can pause upcoming deliveries, change frequency, update coffee selections or quantities, or cancel entirely so that future billing stops. Be aware that changes typically apply to future orders only; any shipment already processed or in transit may still be charged and delivered.

Why do I see a small or duplicate Single O charge, or a pending amount that later disappears?

Single O or their payment processor may place a temporary authorization hold when you pay in-store or online to confirm your card is valid. This can appear as a small or duplicate pending charge that should drop off automatically within a few business days, leaving only the final settled amount. If a pending hold remains for more than a week or you see two settled charges for the same purchase, contact Single O support with the date, amount, and last four digits of your card so they can investigate.

How can I get a receipt or invoice for my Single O charge?

For café purchases, you can usually request a reprint of your receipt by contacting the specific Single O café you visited and providing the approximate date, time, and charge amount. For online orders and subscriptions, receipts are emailed automatically to the address on your account, and you can also view and download order history and invoices by logging into your profile on singleo.com. If you can’t locate a receipt, reach out to Single O via their website contact form with transaction details for further assistance.

How do I request a refund or dispute an incorrect Single O charge?

Start by contacting Single O directly rather than your bank, as they can usually resolve issues faster. Use the contact details on singleo.com or call the relevant café/roastery with the charge date, exact amount, and the name on the card, and explain whether the issue is a duplicate charge, incorrect amount, or an unrecognized subscription renewal. If the charge is found to be in error, Single O can process a refund back to your original payment method; refund timelines depend on your bank and may take several business days to appear.

How can I contact Single O about a charge or account question?

Visit singleo.com and use the contact form or listed email address for general customer and online order enquiries, including billing questions. For café-specific charges, you can call the particular Single O café (such as the Surry Hills or CBD Sydney location) during business hours. Having your bank statement handy with the transaction date, amount, and any reference text will help them quickly locate your payment and assist you.

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