St Augustine's College

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St Augustine's College is a Catholic co-educational Prep–Year 12 school located in Augustine Heights, Queensland, providing contemporary, inclusive education within the Brisbane Catholic Education system.

Augustine Heights, Queensland, Australia
stac.qld.edu.au
Owned by Brisbane Catholic Education

About St Augustine's College

St Augustine's College is a contemporary Catholic co-educational school offering education from Prep to Year 12 in Augustine Heights, within the Greater Springfield area of Queensland, Australia. Operated by Brisbane Catholic Education, the college focuses on high-quality, inclusive learning with modern facilities, a precinct-based campus structure, and a curriculum that integrates academic, cultural, spiritual, and sporting opportunities for students.([stac.qld.edu.au](https://www.stac.qld.edu.au/about-us/Pages/default.aspx?utm_source=openai))

A charge with a descriptor such as "SPM-IL AUGUSTINE HEI" is likely related to tuition, levies, resource fees, or other school-related costs (such as excursions, camps, co-curricular activities, or device programs) processed by or on behalf of St Augustine's College in Augustine Heights. Families may see charges at the start of each term or year, when payment plans are run, or when one-off items (for example, uniforms, camps, or subject-specific fees) are billed through the school’s payment system. Fee payments may be processed via online portals, direct debit agreements, or card payments made at the college office, which can lead to somewhat abbreviated descriptors on bank statements.

If you have questions about a charge, it’s best to compare the transaction date and amount with your most recent school fee statement, BPAY or direct debit records, or receipts from the college. Parents and guardians can contact the college directly via the main office phone or the published email address, or log into the school’s parent portal (if applicable) to review current balances and past transactions. When querying a payment, having your family account number, student name, and the date/amount of the transaction ready will help the college finance office locate the charge quickly and resolve any discrepancies.([stac.qld.edu.au](https://www.stac.qld.edu.au/contact-us/Pages/default.aspx?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to St Augustine's College.

  1. SPM-IL AUGUSTINE HEI

Frequently Asked Questions

What types of charges from St Augustine's College might appear on my card statement?

Common card charges from St Augustine's College can include tuition and school fees, resource levies, subject or activity fees (such as sport, music, or camps), technology or device program payments, and sometimes payments for events or uniforms processed through the college. Check your most recent school fee statement or payment plan schedule to see which items were due around the transaction date.

Why does the descriptor show something like "SPM-IL AUGUSTINE HEI" instead of the full school name?

Bank and card processors often shorten or encode merchant names, especially when payments are taken through a school payment or direct debit platform. In this case, "AUGUSTINE HEI" likely refers to Augustine Heights and the school, while the first part reflects the specific billing system. Even if the descriptor looks unfamiliar, the charge can still legitimately be from St Augustine's College if it matches your school fees or recent payments.

How can I confirm that a charge from St Augustine's College is legitimate?

First, compare the amount and date with your latest fee statement, direct debit agreement, or receipts emailed by the college. If you use a parent portal, log in to review recent transactions and outstanding balances. If you still cannot match the charge, contact the college finance office using the phone number or email on the Contact Us page, and provide your family account number, student name, and the transaction details.([stac.qld.edu.au](https://www.stac.qld.edu.au/contact-us/Pages/default.aspx?utm_source=openai))

Can I pay St Augustine's College fees in instalments or via direct debit?

St Augustine's College, as part of Brisbane Catholic Education, typically offers flexible fee arrangements such as term-based payments, instalment plans, and direct debit options. Check the school’s fees information on the website or contact the finance office to set up or adjust a payment plan that suits your circumstances.([stac.qld.edu.au](https://www.stac.qld.edu.au/about-us/Pages/default.aspx?utm_source=openai))

How do I request a refund or correction if I believe I was overcharged by St Augustine's College?

If you think you were overcharged or charged twice, contact the college finance office as soon as possible with copies of your bank statement, receipt numbers, and any relevant invoices. The staff can investigate the payment in their system, reverse duplicate charges where appropriate, or credit your family fee account according to the college’s fee and refund policies.

Why do I see a pending or temporary charge from St Augustine's College on my account?

Some payment gateways used by schools place an authorization hold on your card when you submit a payment online or via a portal. This may appear as a pending charge for a short period. Once the transaction is fully processed, the hold either converts to a finalized fee payment or disappears if the payment did not complete. If a pending amount remains longer than a few days, contact your bank and the college finance office with the details.

How can I get a copy of a receipt for a payment made to St Augustine's College?

Receipts are often emailed to the payer or made available through the school’s payment portal or parent portal. If you cannot locate a receipt, you can request a copy from the college finance office by providing your family account number, student name, the approximate payment date, and the amount paid.

Who should I contact at St Augustine's College if I have ongoing difficulty paying my fees?

If you are experiencing financial hardship or anticipate difficulty meeting upcoming payments, you should confidentially contact the principal’s office or the finance office to discuss fee concessions, payment extensions, or revised instalment arrangements. The school, under Brisbane Catholic Education, generally has processes to support families who are temporarily under financial stress.([stac.qld.edu.au](https://www.stac.qld.edu.au/about-us/Pages/Welcome-from-the-Principal.aspx?utm_source=openai))

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