St.LukesHealth

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St.LukesHealth is an Australian not‑for‑profit private health insurance fund providing hospital and extras cover to individuals and families, with a strong presence in Tasmania.

Launceston, Tasmania, Australia
stlukes.com.au

About St.LukesHealth

St.LukesHealth is an Australian not‑for‑profit private health insurance fund based in Launceston, Tasmania, with more than 70 years of experience providing hospital and extras cover. They offer products for singles, couples, families, and single parents, including options that cover treatment in private hospitals, dental, optical, physiotherapy, ambulance, and other ancillary services. As a member‑focused fund, surplus profits are reinvested into member benefits, service improvements, and health and wellbeing programs rather than paid to shareholders.

A charge from St.LukesHealth will typically appear on your bank or card statement when you pay your health insurance premium. This may be a regular recurring premium (weekly, fortnightly, monthly, quarterly, or annually) depending on your chosen payment frequency, or a one‑off payment if you’ve adjusted your cover, paid arrears, or made a lump‑sum contribution. New members might also see an initial pro‑rated charge to align with their preferred billing cycle, and some members may see changes in the premium amount following government rate changes, Lifetime Health Cover loading, or changes to their level of cover.

If you’re unsure about a St.LukesHealth charge, start by logging into your member account at stlukes.com.au or via the St.LukesHealth app to check your policy details, payment history, and billing frequency. Compare the date and amount of the charge with your latest premium notice or emails from St.LukesHealth, and check whether any recent changes (such as adding a partner or dependent, changing excess, or upgrading extras) might explain a different amount. If you still have questions, contact St.LukesHealth Member Care by calling 1300 651 988 (within Australia), using the contact form or live chat on stlukes.com.au, or visiting a branch in Tasmania; they can confirm the charge, explain any premium changes, update your payment details, or help you adjust or cancel your policy if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to St.LukesHealth.

  1. ST LUKES HLTH INS\17 THE QUADRANT\LAUNCE

Frequently Asked Questions

Why am I seeing a recurring St.LukesHealth charge on my bank statement?

St.LukesHealth usually charges you on a recurring basis for your health insurance premiums, based on the payment frequency you selected (weekly, fortnightly, monthly, quarterly, or annually). The amount will depend on your product (hospital, extras, or combined), your state, age, and any Lifetime Health Cover loading or rebates applied. You can confirm your billing cycle and premium amount by logging into your online member account or checking your latest premium notice from St.LukesHealth.

Why has my St.LukesHealth premium amount changed recently?

Your premium can change for several reasons, including St.LukesHealth’s annual premium review, changes to government rebates, or if you’ve upgraded or downgraded your cover, changed your excess, or added/removed dependants. You may also see a short, higher or lower charge when your policy is adjusted mid‑billing cycle to bring it in line with your new premium. Details of premium changes are normally sent via email or post; you can also see a breakdown in your online member portal or by calling 1300 651 988.

How do I change, pause, or cancel my St.LukesHealth policy to stop future charges?

To change, suspend, or cancel your St.LukesHealth cover, contact Member Care on 1300 651 988, visit a local branch in Tasmania, or submit a request through your online account or the website contact form. Policy suspensions are usually only available in specific situations (such as going overseas or experiencing financial hardship) and must meet fund rules. If you cancel, premiums are generally paid up to the end of your current paid‑to date, and you will not be charged further once cancellation is processed.

What are typical St.LukesHealth premium amounts and how are they calculated?

St.LukesHealth premiums vary widely depending on your state, level of hospital and/or extras cover, age, excess, and whether you’re a single, couple, or family. Policies are priced per product rather than a flat fee, and any Lifetime Health Cover loading, Medicare Levy Surcharge considerations, and Australian Government Rebate on private health insurance are applied to calculate your final premium. For an exact quote or to see your current premium, use the ‘Get a quote’ tool on stlukes.com.au or review your policy documents in your member account.

How do I request a refund or dispute a St.LukesHealth charge?

If you believe you’ve been incorrectly charged, contact St.LukesHealth as soon as possible on 1300 651 988 or via the contact form or live chat at stlukes.com.au. Have your member number, the exact charge amount, and the date of the transaction handy so they can investigate. In some cases—such as duplicate payments or charges after a confirmed cancellation—St.LukesHealth may process a refund or credit your policy, in line with their membership terms and regulatory requirements.

Why do I see two St.LukesHealth charges in the same period?

You might see two charges if you changed your cover mid‑billing cycle (resulting in a pro‑rata adjustment), caught up on overdue premiums, or switched your payment frequency. One charge may represent your regular premium, while the other adjusts the period you’ve already been covered under a different rate. Check your transaction history in your online member account for a breakdown of these payments, or contact Member Care if you’re unsure what each charge relates to.

How does St.LukesHealth process payments and what methods can I use?

St.LukesHealth accepts direct debit from a bank account, credit or debit card payments, BPAY, and sometimes in‑person payments at branches. Direct debits will typically appear under “St.LukesHealth” or a similar descriptor on your statement on your chosen debit date. You can update or change your payment method and frequency through your online member portal, over the phone, or by visiting a branch.

Where can I see my St.LukesHealth payment history and policy details to verify this charge?

You can view your full payment history, current premium, and ‘paid to’ date by logging into your member account at stlukes.com.au or through the St.LukesHealth mobile app. Your online account will show each transaction, the cover it applies to, and any changes you’ve made to your policy. If you’re unable to access your account, Member Care can provide a payment summary or email a statement to help you reconcile the charge.

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