Question 1

Why do I see a charge from StageRight on my statement when I only remember going to Neighborhood Theatre in Charlotte?

Accepted Answer

StageRight manages Neighborhood Theatre, and bar or in-venue purchases may be processed under the StageRight merchant name rather than the venue name. A descriptor like “TST* STAGERIGHT EX 04-07 CHARLOTTE NC” usually means you opened a bar tab or made a purchase at Neighborhood Theatre that was run through StageRight’s Toast point-of-sale system.

Question 2

What does the “TST* STAGERIGHT EX 04-07 CHARLOTTE NC” descriptor mean?

Accepted Answer

“TST*” indicates Toast, the payment processor. “STAGERIGHT” is the underlying merchant (StageRight), and “EX 04-07” likely references a specific event or expo on April 7 at a StageRight-operated venue in Charlotte, most likely Neighborhood Theatre. The charge amount should correspond to what you spent on tickets, drinks, or food during that visit.

Question 3

What kinds of amounts are typical for StageRight charges?

Accepted Answer

StageRight charges can range from small amounts for a single drink or snack (for example, $10–$30) to larger bar tabs or combined ticket-and-merch purchases that might run $50–$200 or more, depending on how many items were purchased and whether multiple people were on the same tab.

Question 4

How can I get a receipt or itemized breakdown for a StageRight charge?

Accepted Answer

If you entered an email or phone number at the bar or box office, you may already have a digital receipt from the Toast POS system. Otherwise, contact Neighborhood Theatre (or the specific StageRight venue you visited) with the date, time window, charge amount, and last four digits of your card; their staff can usually look up the transaction and provide an itemized receipt.

Question 5

How do I request a refund or dispute an incorrect StageRight bar tab?

Accepted Answer

Start by contacting the venue where the charge occurred—such as Neighborhood Theatre in Charlotte—and ask to speak with a manager or box office/bar supervisor. Provide details of the show, your tab name, and the charge amount. If the venue confirms an error, they can process a refund through their system. If you cannot resolve it with the venue, contact your card issuer to dispute the transaction.

Question 6

Can StageRight place authorization holds or duplicate-looking pending charges?

Accepted Answer

Like many venues and bars, StageRight locations using Toast may place a temporary authorization hold when you open a tab. This can appear as a pending charge that later adjusts to the final amount including tip, or it may drop off entirely once the final transaction posts. It’s also possible to see both a pending authorization and a finalized charge briefly overlap on your online banking before the hold disappears.

Question 7

How do I contact StageRight or the venue about a suspicious charge?

Accepted Answer

You can visit stagerightvenues.com to identify the specific venue you attended and use its listed contact information or social media to reach staff.([stagerightvenues.com](https://stagerightvenues.com/?utm_source=openai)) For a Charlotte charge, start with Neighborhood Theatre’s contact page or box office. Provide the charge date, amount, and last four digits of your card so they can search their Toast records.

Question 8

If I didn’t attend a concert, could this StageRight charge be fraudulent?

Accepted Answer

If you don’t recall visiting Neighborhood Theatre or any other StageRight-operated venue around the transaction date, and no one else on your account recognizes the charge, it may indicate your card details were used without permission. In that case, immediately contact your bank or card issuer to report possible fraud, dispute the charge, and request a replacement card.

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