Stan

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Stan is an Australian subscription video-on-demand streaming service offering TV shows, movies, originals, and live sports.

Sydney, New South Wales, Australia
stan.com.au
Owned by Nine Entertainment Co.

About Stan

Stan is an Australian subscription video-on-demand streaming service that offers a large catalog of TV shows, movies, Stan Originals, and live sports, including rugby, football, and other premium competitions via Stan Sport. Based in Sydney, New South Wales, Stan is available across Australia on smart TVs, mobile devices, web browsers, gaming consoles, and streaming devices. Customers can create multiple profiles, use parental controls, and stream in HD or 4K depending on their chosen plan.

A Stan charge may appear on your bank or card statement when you start a subscription, continue an ongoing monthly membership, sign up for a free trial that rolls into a paid period, or add the optional Stan Sport package to your existing plan. Common monthly subscription fees are typically around AUD $12 for Basic (single screen, SD), around AUD $16 for Standard (HD, multiple screens), and around AUD $21 for Premium (up to 4 screens, 4K where available), with Stan Sport available as an additional add‑on fee (often around AUD $15/month) on top of a base plan. You may also see temporary $0–$2 authorization holds when you add or update a card, or when Stan checks that your payment method is valid; these holds usually disappear within a few business days.

If you’re unsure about a Stan charge, first sign in at stan.com.au or via the Stan app and go to your Account or Membership section to review your active plan, billing history, and any Stan Sport add‑ons. Check which email address and profiles are linked, as family members may have activated trials or upgraded the plan. For unresolved issues, visit help.stan.com.au and use their online help, live chat, or support request form to query unexpected charges, request receipts or tax invoices, cancel or downgrade your subscription, or dispute duplicate payments. Always verify you’re on the official Stan website or app before entering any account or card details.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stan.

  1. STAN ANNAL* MQIUFC
  2. STAN.COM.AU WWW.STAN.COM AU
  3. stan.com.au Sydney AUS

Frequently Asked Questions

What subscription plans does Stan offer and how much do they cost?

Stan typically offers three core plans in Australia: Basic (around AUD $12/month for 1 screen in SD), Standard (around AUD $16/month for 2–3 screens in HD), and Premium (around AUD $21/month for up to 4 screens and 4K where available). In addition, Stan Sport is an optional add‑on, usually around AUD $15/month, which must be attached to a base Stan plan. Prices and inclusions can change, so always check stan.com.au/pricing or your Account page for the latest details.

Why am I seeing a Stan charge after a free trial I signed up for?

Stan free trials automatically roll into a paid subscription at the end of the trial period unless you cancel before the trial expires. The first charge is posted on the day your trial ends and becomes your new monthly billing date. To confirm this, log in to stan.com.au, go to Account, and review your "Next billing date" and payment history. If you forgot to cancel, you can still turn off auto‑renew to prevent future charges.

Why was I charged by Stan even though I thought I cancelled my subscription?

Stan bills at the start of each billing cycle, and cancelling stops the next renewal, not the current paid period. If you cancelled after your card was charged, your account usually remains active until the end of that billing month with no partial refunds for unused days. Log into your Account page to confirm your cancellation status and next billing date. If you believe you cancelled before renewal but were still charged, contact Stan support via help.stan.com.au with the email and last four digits of the card used.

How do I cancel or pause my Stan or Stan Sport subscription?

To cancel, sign in at stan.com.au on a browser, go to Account, and select the option to Cancel or Manage your plan; follow the prompts to cancel your base Stan plan and/or remove the Stan Sport add‑on. If you subscribed via the Apple App Store or Google Play, you must cancel through your device’s subscription settings instead. Stan does not offer a formal "pause" function, but you can cancel and later reactivate using the same account. Your access typically continues until the end of your current billing period.

What are these small $0–$2 Stan charges or pending transactions on my statement?

Stan may place a small temporary authorization hold (often between AUD $0 and $2) when you sign up, re‑start a subscription, or update your payment details to verify your card. These are not actual subscription charges and should disappear or be reversed automatically within a few business days, depending on your bank. If a small hold remains on your account for more than a week, contact your bank first, then reach out to Stan via help.stan.com.au if needed.

How can I get a refund for a Stan charge I don’t recognize or didn’t mean to make?

Stan’s standard policy is that subscription fees are non‑refundable, especially once a new billing period has started. However, if you believe you were incorrectly charged (for example, duplicate billing, unauthorized account use, or a technical error), you should contact Stan support via the Help Centre at help.stan.com.au with your account email, approximate charge date, and amount. They will review your case and advise whether a refund or credit is possible. You may also wish to update your password and remove stored payment methods if you suspect unauthorized access.

Why am I being charged twice or for more than I expected by Stan?

Higher‑than‑expected charges usually come from having both a base Stan plan and the Stan Sport add‑on, or from having multiple Stan accounts set up under different email addresses and cards. In some cases, a failed payment that later succeeds can temporarily appear as overlapping pending and posted transactions. Check your email inboxes for multiple Stan welcome or billing emails and review your payment history in the Account section of each Stan login you use. If you cannot find the second account or still see double billing, contact Stan via help.stan.com.au with screenshots of the charges so they can trace them.

How can I contact Stan about a charge or get a copy of my invoices?

To review or download invoices, log into stan.com.au, go to Account, and look for your Billing or Payment History, where you can view past charges and obtain tax invoices. For questions about a specific charge, go to help.stan.com.au and use their online Help Centre, live chat (when available), or submit a support request with your account details and a screenshot of the transaction. Stan primarily handles billing support online rather than by phone. Always ensure you are using the official Stan website or app before sharing any payment information.

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