Question 1

Why do I see a charge from STANLEY’S CAFE / RESTAURANT on my bank statement?

Accepted Answer

This charge typically comes from an in‑person purchase at Stanley’s Café / Restaurant in Shepparton, VIC, such as coffee, breakfast, lunch, or cakes. It may also relate to a takeaway order, phone/online order, or a deposit for catering or a group booking. The statement descriptor might appear as “STANLEYS CAFE SHEPPARTON” or a similar variation, depending on your bank.

Question 2

What are typical amounts I might be charged by Stanley’s Café / Restaurant?

Accepted Answer

Common transaction amounts are small to moderate, often between AUD $5–$20 for coffee and cakes, $15–$35 for individual meals, and higher totals for group dining. Catering deposits or large event orders can range from around AUD $50 to several hundred dollars, depending on guest numbers and menu choices. Multiple smaller amounts on the same day may indicate separate coffees, split bills, or add‑on orders.

Question 3

Does Stanley’s Café / Restaurant use subscriptions or recurring billing?

Accepted Answer

No, Stanley’s Café / Restaurant is a local, pay‑per‑visit venue and does not typically run subscription or recurring billing programs. Each charge should correspond to a specific visit, takeaway order, catering payment, or gift voucher purchase. If you see repeated charges you don’t recognize, confirm that family members or staff (for business cards) haven’t used the card, then contact the café or your bank if needed.

Question 4

Why do I see a small pending charge or an amount that later changed for Stanley’s Café / Restaurant?

Accepted Answer

Some banks show a temporary authorization hold when your card is first tapped, inserted, or used over the phone. This can be a rounded figure or a slightly different amount (for example, before tips or adjustments). Once the transaction is finalized by Stanley’s payment terminal, the pending hold is replaced by the final amount, and any extra authorization is automatically released by your bank within a few business days.

Question 5

How can I get a copy of my receipt or tax invoice from Stanley’s Café / Restaurant?

Accepted Answer

You can request a receipt or tax invoice by contacting Stanley’s Café / Restaurant directly using the phone or email listed on stanleyscaferestaurant.com.au. Provide the approximate date and time of your visit, the amount charged, and the last 4 digits of the card used so staff can locate the transaction in their system. They can usually reissue a printed or emailed invoice for business or personal records.

Question 6

How do I change or cancel a catering booking or group reservation I paid for at Stanley’s Café / Restaurant?

Accepted Answer

To change or cancel a catering order or group booking, contact Stanley’s Café / Restaurant as soon as possible via phone or the contact details on their website. Their ability to refund or transfer your deposit may depend on how close it is to the event date and what food preparation has already started. Ask staff to explain their current cancellation and refund policy for functions and catering.

Question 7

How can I request a refund or dispute a mistaken charge from Stanley’s Café / Restaurant?

Accepted Answer

If you believe you were overcharged or billed in error, first contact Stanley’s Café / Restaurant with your transaction details (date, amount, and last 4 digits of your card). They can review the till records, correct any mistakes, and, if appropriate, process a refund back to your original payment method. If you suspect fraud or cannot resolve the issue directly with the café, contact your bank or card issuer to lodge a dispute.

Question 8

What should I do if I don’t recognize any visit to Shepparton but see this charge?

Accepted Answer

Check with family members, employees (if it’s a business card), or anyone else who may have had access to your card to confirm they didn’t use it at Stanley’s Café / Restaurant. If no one recognizes the transaction and you were not in Shepparton or didn’t place a phone/online order, treat it as potentially unauthorized. Immediately contact your bank or card issuer to report the charge, request a card replacement if needed, and follow their dispute process; they may also reach out to the café for verification.

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