Stardog is a fashion brand focused on sustainably produced, hemp-based textiles and loungewear. Launched as part of Flora Growth Corp.’s Hemp Textiles & Co. division, Stardog creates clothing and accessories made from hemp-derived fabrics, targeting environmentally conscious consumers who want comfortable, casual garments with a lower ecological footprint. The brand operates mainly online and uses Shopify as its e‑commerce and point‑of‑sale platform, which aligns with the “SP” (Shopify) prefix on your card descriptor.
A charge from “SP STARDOG TORONTO” is likely related to a purchase of clothing or accessories from Stardog’s online store or a Shopify-powered sales channel tied to the brand. This can include one‑time orders, preorder items, or repeat purchases if you’ve made multiple orders. Occasionally, you might also see separate charges for shipping, taxes, or currency conversion if your card is billed in a different currency from the store’s default.
If you’re unsure about the charge, start by checking your email for order confirmations from Stardog or from the address associated with their Shopify store, and verify any recent orders placed around the transaction date. You can also log into your Stardog account (if you created one) on their official website to review order history and payment details. For unresolved issues—such as duplicate charges, incorrect amounts, or unrecognized transactions—contact Stardog via their website contact form or support email first; if they do not respond or you suspect fraud, then contact your card issuer to dispute the charge and request further investigation.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stardog.
Why does my statement show “SP STARDOG TORONTO” instead of just Stardog?
The “SP” prefix typically indicates a Shopify‑processed transaction, and “STARDOG TORONTO” refers to Stardog’s Shopify merchant account and its corporate base in Toronto via parent company Flora Growth Corp. Even if you ordered from a website that looks local to you, the payment is routed through Stardog’s Shopify setup, which is why it appears this way on your card statement.
What did I likely purchase from Stardog for this charge?
Most Stardog charges correspond to purchases of hemp‑based loungewear or apparel such as tops, pants, dresses, or accessories bought through their online store. Reviewing recent online clothing orders in your email or your Stardog account around the transaction date is the best way to match the exact item to the charge.
Does Stardog offer subscriptions, or are charges usually one‑time purchases?
Stardog primarily sells clothing and related products as one‑time purchases, so most card charges are for single orders rather than recurring subscriptions. If you see repeated charges, check whether you placed multiple orders, or contact Stardog support to confirm that you don’t have any recurring orders or preorders scheduled.
How can I cancel or change a Stardog order after I see a charge?
If you need to cancel or modify an order, contact Stardog as soon as possible through the contact or support page on stardogclothing.com and provide your order number, email address, and details of the requested change. Because orders may be processed and shipped quickly, cancellations or edits are only possible before the order enters fulfillment or shipping.
How do I request a refund or return for a Stardog purchase?
To request a refund, first review Stardog’s return and refund policy on their website, then submit a return or support request with your order number, photos (if there is a defect), and reason for the return. Once the return is approved and the item is received back in acceptable condition, the refund is typically issued to the original payment method; the timing for the credit to appear on your statement depends on your bank or card issuer.
Is it normal to see multiple small Stardog charges or a temporary pending amount?
With Shopify‑processed payments, you may occasionally see a temporary authorization or a pending charge when you place an order; this is used to verify your card and should settle to the final purchase amount or disappear within a few business days. If multiple similar pending charges remain or you see amounts that don’t match your receipt, contact Stardog and your card issuer to verify what was actually captured.
How can I verify that a Stardog charge is legitimate?
Compare the date and amount on your statement with any Stardog order confirmations in your email and with your order history on stardogclothing.com. Also confirm that the shipping and billing information on those orders matches your own. If you find no related order and no one in your household recognizes the purchase, contact Stardog support and your card issuer to investigate possible unauthorized use.
How do I contact Stardog about a billing issue or incorrect charge?
Go to stardogclothing.com and use the site’s contact or support form, or any customer service email listed there, including your full name, order number, transaction date, and a description of the billing issue. Keep copies of your receipts and screenshots of your statement handy in case they request documentation, and if the issue is not resolved promptly, follow up with your card issuer to dispute the transaction if necessary.