About Starlei
Starlei is a niche Spanish footwear brand specializing in high‑end, handcrafted espadrilles and bridal shoes. Designed by Patricia Rosales, the brand focuses on customizable, made‑to‑measure footwear that can be adapted for different foot widths, bunions, claw toes, and other fit challenges. Starlei produces its shoes artisanally in a workshop in the Almería region of Spain and sells them primarily through its online shop, where customers can personalize height, color, and design details before ordering.
A charge labeled “Hong Kong starlei/purchase” is likely associated with an online order placed through Starlei’s e‑commerce platform. Because the company sells internationally and uses third‑party payment processors, transactions may be routed through entities based in jurisdictions like Hong Kong even though the brand itself is Spanish. Charges would typically correspond to one‑time purchases of shoes or accessories, possibly in euros converted to your local currency; small temporary authorizations may also appear when a card is first added or a payment is verified and then drop off within a few days.
If you’re unsure about this charge, start by checking your email (including spam/junk folders) for order confirmations or shipping notifications from Starlei or from their e‑commerce/Shopify system, and review any Starlei customer account you may have created for recent orders. Compare the amount, date, and currency on your bank statement to the order total. If you still have questions, contact Starlei through the WhatsApp or contact links on their official website, providing the last 4 digits of the card, transaction date, and amount (but never your full card number) so they can locate the payment. If the transaction remains unfamiliar after checking with household members and the merchant, you should contact your card issuer to dispute the charge and request a card reissue in case of fraud.