Stateliner

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Stateliner is a long-distance coach operator in South Australia providing scheduled passenger and freight services between Adelaide and major regional centres.

Adelaide, South Australia, Australia
stateliner.com.au
Owned by Premier Roadlines Pty Ltd

About Stateliner

Stateliner is South Australia’s largest long-distance coach operator, running regular scheduled passenger and freight services between Adelaide and regional centres across the Eyre & Mid North, South East, Riverland and other country regions. Operating for more than four decades, the company (through Premier Roadlines Pty Ltd) offers a fleet ranging from minibuses to large five‑star coaches, with a focus on safe, reliable regional transport. Travellers commonly use Stateliner for inter-town trips, medical appointments in Adelaide, commuting, regional tourism, and parcel or freight services.

A Stateliner charge on your card usually relates to the purchase of a coach ticket booked online, over the phone, or at an agency, or to fees associated with carrying extra luggage or freight. Depending on how you booked, the descriptor can appear slightly abbreviated or misspelled (e.g., “STATLINER”) and may include booking or agency references. In some cases you might see multiple small transactions if tickets and add-ons (like luggage or freight) were processed separately, or a pending authorisation when a card is first used to secure a booking.

If you’re unsure about a Stateliner charge, start by checking your email for booking confirmations and your online banking for the transaction date and amount, then match these to any recent or upcoming trips. You can contact Stateliner directly using the phone and email details on their website or booking confirmation to query a fare, request an itinerary copy, or clarify refund and cancellation rules. Having your booking reference, travel date, and the last four digits of the card used will help support staff quickly locate your transaction and resolve billing questions, including refunds or adjustments where eligible under their conditions of carriage.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stateliner.

  1. 821RAYCHIN*STATLINER

Frequently Asked Questions

Why do I see a charge from STATLINER or STATLINER COACH on my card statement?

This charge typically represents the purchase of a Stateliner coach ticket, luggage add‑on, or freight service booked online, by phone, or through an agent. The descriptor may appear as an abbreviated form like “STATLINER” rather than the full Stateliner or Premier Stateliner name.

Could this Stateliner charge be for a booking made through a ticket agent or third party?

Yes. Stateliner sells tickets via agents such as regional visitor information centres and other outlets. Even if you bought your ticket at an agent counter, the card charge may still appear as Stateliner (or a variant like STATLINER) on your statement rather than the agent’s name.

How do I cancel or change a Stateliner coach booking and will I get a refund?

Cancellations and changes are subject to Stateliner’s conditions of carriage, which specify cut‑off times and applicable fees. To cancel or amend a booking, contact Stateliner or the selling agent with your booking reference as early as possible; refunds or credits are generally only available if you meet the timing and fare‑type rules outlined in their terms.

Does Stateliner place temporary authorisation holds on my card?

When you book online or over the phone, your bank may show a temporary authorisation hold while the payment is being processed. This can appear as a pending Stateliner charge and typically drops off or converts to a finalised ticket payment within a few business days, depending on your bank.

How can I get a receipt or tax invoice for my Stateliner transaction?

If you booked online you should have received an email confirmation that doubles as your receipt. If you booked via phone or through an agent, you can request a tax invoice by contacting Stateliner directly with your name, travel date, route, and the last four digits of the card used so they can retrieve your booking.

What are typical amounts for Stateliner card charges?

Amounts vary based on route, fare type, and concessions, but a single charge usually corresponds to a one‑way or return ticket between Adelaide and a regional centre, sometimes plus luggage or freight fees. If you see multiple similar amounts on the same day, these may represent separate tickets for different passengers or legs of travel.

How do I contact Stateliner if I think I’ve been charged incorrectly?

Use the contact details listed on stateliner.com.au—typically a customer service phone number and email address—to query your transaction. Provide your booking reference if available, the transaction date and amount, and any ticket or receipt details so they can investigate and, if appropriate, process a correction or refund.

Can someone else’s booking appear as a Stateliner charge on my card?

This can happen if a family member or travelling companion used your card with your permission, or if your saved card details were used for a group booking. If no one you know recognises the trip, contact Stateliner for details of the booking and speak to your bank about disputing the charge if it appears unauthorised.

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