Stellarossa

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Stellarossa is an Australian café chain offering specialty coffee, breakfast, and casual dining menu items through both company-owned and franchised locations.

Brisbane, Queensland, Australia
stellarossa.com.au

About Stellarossa

Stellarossa is an Australian café brand based in Brisbane, Queensland, known for its specialty coffee, all‑day breakfast, and casual dining menu. The brand operates a mix of company-owned and franchised cafés across Queensland and other parts of Australia, often located in shopping centres, high streets, and local neighbourhood hubs. In addition to espresso-based drinks and freshly roasted coffee beans, many locations offer takeaway, online ordering through delivery partners, and a loyalty program that rewards frequent customers.

A Stellarossa charge typically appears on your bank or card statement after you’ve made a purchase at one of their cafés, ordered food or coffee online for pickup or delivery, or purchased gift cards or coffee beans. The transaction descriptor may show as “STELLAROSSA,” “STELLAROSSA [SUBURB NAME],” or similar location-based wording, usually in Australian dollars (AUD). Most charges are one‑time purchases (for example, coffee and food in-store), but you may also see small temporary authorization holds when adding a card to a mobile wallet or delivery app, or when using certain tap‑and‑pay systems, which are automatically adjusted to the final bill.

If you’re unsure about a Stellarossa charge, start by checking your recent café visits, food delivery orders, or receipts in your email, bank app, or delivery platforms like Uber Eats or DoorDash. Compare the transaction date and amount with what you last spent at a Stellarossa location, and consider whether a family member on your card may have visited. To resolve questions, you can contact the specific café shown in the descriptor (search that suburb on stellarossa.com.au under “Locations”) or use the contact options on their website to reach the support team or franchisor office. For disputed or unrecognized charges, speak with your bank or card provider promptly so they can block further payments and investigate if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stellarossa.

  1. STELLAROSSA.COM.AU +61130034946 AU

Frequently Asked Questions

Why is there a Stellarossa charge on my bank statement when I only bought coffee and breakfast?

Most Stellarossa transactions bundle your full order (coffee, food, and any extras) into a single café charge, so the total may be higher than you recall for just the coffee. Check the transaction date and compare it with your visit, including any add‑ons like extra shots, alternative milks, or takeaway food. If you used payWave/tap‑and‑go, the name might show as “STELLAROSSA [SUBURB] AUS” or similar instead of the full store name.

Does Stellarossa have subscriptions or recurring coffee plans that could explain repeated charges?

Stellarossa generally operates on one‑time, pay‑as‑you‑go purchases at their cafés and does not commonly run automatic subscription plans for consumers. If you see repeated charges, they are usually separate in‑store visits or repeated orders through a delivery platform using the same card. Review your bank statement by date and amount to see if these align with regular coffees or breakfasts, and check whether another family member may be using your card at a local Stellarossa.

What are typical amounts for Stellarossa charges?

Most individual Stellarossa café transactions fall in the range of about AUD $5–$15 for a coffee and snack, and AUD $15–$40 for multiple drinks, meals, or group orders. Larger amounts (for example, AUD $40–$100) may reflect catering, bulk coffee bean purchases, or gift cards purchased in-store. If your charge is far outside what you’d expect for a café visit, contact the store shown in the descriptor or your bank to investigate.

Why do I see a small Stellarossa charge or a pending amount that later changes?

Some payment terminals or mobile wallets may place a temporary authorization hold when you tap or insert your card at a Stellarossa café, especially for contactless payments. This can show up as a small or rounded “pending” amount that later disappears or is updated to match your final bill. These holds are not additional charges and should drop off automatically within a few business days; if one remains after that, contact your bank for clarification.

How can I get a copy of my receipt for a Stellarossa purchase?

If you paid in-store and didn’t take a printed receipt, you can return to or call the specific Stellarossa café listed on your statement with the date, approximate time, and amount of the transaction so they can look it up in their point‑of‑sale system. For orders placed via a delivery partner (such as Uber Eats or DoorDash), your receipt is usually available in that app’s order history or emailed to you. Having the last four digits of your card and the exact amount will help the café confirm the transaction details.

How do I request a refund or dispute an incorrect Stellarossa charge?

Start by contacting the specific Stellarossa café where the transaction occurred, as individual stores handle refunds for incorrect amounts, double charges, or mistaken orders. Bring or share your bank statement screenshot and any available receipt so they can verify the payment and process a reversal or store credit if appropriate. If you cannot resolve the issue directly with the café, or if you suspect unauthorized use of your card, contact your bank or card provider to raise a dispute and secure your account.

Can I cancel or stop future payments to Stellarossa?

Because Stellarossa transactions are typically one‑off café purchases, there usually isn’t an ongoing payment to ‘cancel’ in the traditional subscription sense. However, if you believe your card details are stored in a food delivery app or mobile wallet that’s being used without your knowledge, remove the card from that app and update your passwords. For suspected fraud or repeated unknown charges, immediately notify your bank so they can block the card and prevent any further Stellarossa transactions.

How can I contact Stellarossa about a charge I don’t recognize?

Look at the wording on your statement—if it includes a suburb or shopping centre name (for example, “STELLAROSSA SPRINGFIELD”), search that name on stellarossa.com.au under the “Locations” section to find the store’s phone number and address. Call or visit the café and provide the transaction date, time window, and amount so staff can check their records. For broader brand or franchising queries, you can use the contact form or details on the Stellarossa website, while billing disputes for unrecognized charges should always also be reported to your bank.

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