Story Bridge Hotel

Bar88% confidence

Story Bridge Hotel is a historic Brisbane pub and hotel offering bars, dining, functions, and accommodation near the Story Bridge.

Brisbane, Queensland, Australia
storybridgehotel.com.au

About Story Bridge Hotel

Story Bridge Hotel is a historic, family-owned pub and hotel located at the base of Brisbane’s iconic Story Bridge in Kangaroo Point, Queensland. Established in the 1940s and extensively refurbished over time, it features multiple bar areas, bistro and casual dining, gaming facilities, live music spaces, function rooms for events, and boutique-style accommodation. Guests commonly visit for drinks, meals, sports on TV, live entertainment, and private functions, as well as for overnight stays close to the Brisbane CBD.

A charge from Story Bridge Hotel may appear on your bank or card statement after buying food or drinks at one of the bars, settling a restaurant bill, paying for accommodation, or booking a function or event package. You might also see a charge related to a bar tab, room charge-back (adding meals or drinks to your hotel room), function deposits or final balances, or bottle shop purchases if available. Some banks briefly show pre-authorisation holds for room bookings or when a card is opened for a bar tab; these can appear as a separate pending amount and typically drop off after the final transaction is processed.

If you’re unsure about a Story Bridge Hotel charge, start by checking your recent visit history to Brisbane and any dining, drinks, accommodation, or event bookings near the Story Bridge. Review your email for booking confirmations or receipts from storybridgehotel.com.au, and ask other cardholders or family members who might have used the card. To resolve questions, you can contact the venue directly via the phone number or contact form listed on their official website, providing the last 4 digits of your card, transaction date, and amount so staff can look up the sale. For accommodation or function bookings, have your booking name and date handy. If the charge still looks unfamiliar after speaking to the hotel, contact your bank or card provider to dispute or block further payments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Story Bridge Hotel.

  1. STORY BRIDGE HOTEL KARAWATHA AUS

Frequently Asked Questions

Why did I get a charge from Story Bridge Hotel when I only opened a bar tab?

When you open a bar tab at Story Bridge Hotel, the venue or your bank may place a temporary pre-authorisation hold on your card to confirm it’s valid and has sufficient funds. This can appear as a separate pending charge for a rounded or estimated amount. Once the tab is closed and the final amount is processed, the original hold should be released automatically within a few business days, depending on your bank’s policies.

What are common amounts I might see from Story Bridge Hotel on my statement?

Common transaction amounts include smaller charges for individual drinks or meals (often in the AUD $20–$80 range), higher totals for group dining or large bar tabs, and larger amounts (often AUD $150 and above) for accommodation stays or function deposits. Function bookings and event packages may appear as one or more larger charges reflecting deposits and final balances. All charges should appear in Australian dollars and may be labelled as STORY BRIDGE HOTEL, STORY BRIDGE HTL, or a similar variation.

Why did I see both a pending charge and a final charge from Story Bridge Hotel?

This usually happens when your bank shows the initial pre-authorisation hold as a pending amount and then lists the final settled payment as a separate, completed transaction. The pending amount should disappear automatically once the final charge is processed and the hold is released. If the pending amount remains for more than a week, contact your bank to confirm when it will drop off, and reach out to the hotel if you suspect it was captured twice.

How can I get a copy of my receipt or invoice from Story Bridge Hotel?

If you paid in person at the bar, bistro, or bottle shop, you can request a copy of your receipt by contacting the venue directly and providing the date, approximate time, amount of the transaction, and the last 4 digits of your card. For accommodation or function bookings, check your email for the original booking confirmation and tax invoice, or ask the hotel to resend it to you. Use the contact details on storybridgehotel.com.au and include your full name and booking reference (if available) to speed up the search.

How do I cancel or change an accommodation or function booking that will be charged by Story Bridge Hotel?

To cancel or amend a room booking or event, you’ll need to contact Story Bridge Hotel directly using the phone number or email listed on their official website or on your booking confirmation. Cancellation terms and fees vary depending on the rate type, event package, and how close you are to the booking date—some promotional or group bookings may be non-refundable or have strict cut-off times. Always review the cancellation policy on your confirmation email, as late cancellations or no-shows may still be charged partly or in full.

How do I request a refund or dispute a charge from Story Bridge Hotel?

Start by contacting Story Bridge Hotel directly and provide full details of the charge, including the date, amount, and a screenshot or statement snippet if needed. If the charge is found to be a duplicate, an error, or associated with a cancelled booking within the allowed time frame, the hotel can process a refund back to your original payment method. Refund processing times depend on your bank but typically take a few business days. If you cannot resolve the issue with the venue, you may escalate the matter through your bank or card provider’s dispute process.

Can Story Bridge Hotel set up recurring or ongoing charges on my card?

Story Bridge Hotel generally processes one-off payments for bar, dining, accommodation, and event charges rather than ongoing subscriptions. However, if you’ve arranged a multi-payment plan for a function or long-stay booking, you might see a series of scheduled charges that were agreed to in your event or accommodation contract. If you notice repeated charges you didn’t expect, contact the hotel immediately to clarify what they relate to and to stop any further payments if necessary.

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