Subtype

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Subtype is an Australian premium sneaker and streetwear retailer offering curated footwear, apparel, and accessories from global and local brands as well as its in‑house Subtype Curated line, through physical stores and an online shop.

Melbourne, Victoria, Australia
subtypestore.com
Owned by Accent Group Limited

About Subtype

Subtype is an Australian premium sneaker and streetwear retailer based in Melbourne, Victoria, with additional physical stores and a comprehensive online shop at subtypestore.com. They specialise in curated footwear, apparel, and accessories from global brands like Nike, Jordan, adidas, New Balance, ASICS and more, alongside local labels and their own Subtype Curated in‑house line. Shoppers can purchase limited releases, everyday essentials, and fashion‑forward pieces both in store and online, often with region‑specific drops and size runs.

A Subtype charge may appear on your bank or card statement when you purchase sneakers, clothing, or accessories either at a Subtype physical store or through subtypestore.com. Online orders are typically charged in Australian dollars (AUD) at checkout, though you may see a slightly different final amount due to currency conversion or bank fees if you’re outside Australia. You might also see temporary authorization holds when you first place an order, when a payment method is verified, or if you use services like Afterpay or other buy-now-pay-later providers linked to Subtype purchases. Additional charges can occur for shipping fees, partial shipments, online raffles/draws for limited releases (charged only if you win), or if you’ve made multiple orders close together (for example, during a sale or new drop).

If you’re unsure about a Subtype charge, first check your email for order confirmations or digital receipts from subtypestore.com, including your spam or promotions folder, and review any purchase history in your Subtype online account if you created one. Compare the statement date and amount with recent in‑store receipts, click‑and‑collect orders, or online purchases made by family members who may share your card or digital wallet. For further help, contact Subtype via the customer service/contact section on subtypestore.com or reach out to the store where you made the purchase; provide the exact charge amount, date, and the last four digits of the card so they can locate the transaction. If the retailer cannot find a matching order and you still believe the charge is unauthorized, contact your bank or card issuer to dispute the charge and secure your account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Subtype.

  1. Subtype Online 0386515141 AUS

Frequently Asked Questions

Why do I see a charge from SUBTYPE or SUBTYPESTORE.COM on my statement?

A charge from SUBTYPE or SUBTYPESTORE.COM usually means you (or someone with access to your card or digital wallet) purchased sneakers, clothing, or accessories from a Subtype store or through subtypestore.com. Online purchases are processed in Australian dollars, and your bank may show the merchant name as SUBTYPE, SUBTYPE MELBOURNE, or SUBTYPESTORE.COM depending on how the transaction was routed. Check recent orders, click‑and‑collect purchases, and any limited‑release raffles you may have entered.

Does Subtype have subscriptions or recurring charges?

Subtype does not operate a traditional subscription or membership with recurring monthly fees; most charges are one‑time purchases of products. However, if you’ve placed several orders close together—especially around major drops or sales—your bank may batch‑post them on the same day, making it look like recurring activity. Any payment installments (for example via Afterpay or similar services) will appear as separate charges from those providers, not directly from Subtype.

Why was my card charged twice or why do I see both a pending and a posted Subtype charge?

Subtype and their payment processors may place a temporary authorization hold when you submit an order to confirm your card has sufficient funds. Once the order is confirmed and shipped, the final amount is captured and the earlier pending hold should automatically drop off, usually within a few business days. If you see two fully posted charges for the same order amount and date, contact Subtype support with your order number and statement screenshot so they can investigate and refund any duplicate payment if applicable.

What are typical charge amounts for Subtype purchases?

Subtype sells premium sneakers and streetwear, so transaction amounts often range from roughly AUD $60–$120 for apparel and accessories and AUD $150–$350 (or more for limited releases) for footwear. Your total can be higher if you purchased multiple items, added express shipping, or bought limited‑edition or collaboration pieces. If the amount doesn’t match anything you recall buying, check your email for a detailed invoice from subtypestore.com that breaks down item prices, tax, and shipping.

How can I cancel or change a Subtype order if I no longer want it?

Online orders at Subtype are processed quickly, especially for limited releases, so cancellations or changes after payment are often not possible once the order has moved into fulfillment. If you made a mistake, contact Subtype through the support/contact form on subtypestore.com immediately with your order number and requested change; if the order hasn’t shipped, they may be able to assist. For items already dispatched, you’ll generally need to follow their returns policy after delivery rather than cancel the charge outright.

How do I request a refund for a Subtype purchase I’m not happy with?

For online orders, review the Returns or Help section on subtypestore.com to confirm whether your item is eligible for a refund or store credit, then follow the instructions to lodge a return request and send the item back in original condition. In‑store purchases usually need to be returned to a Subtype store with proof of purchase, and policies may differ for sale or limited‑release items. Refunds are typically processed back to the original payment method once the return is approved, though your bank may take several business days to display the credit.

How can I contact Subtype about a charge I don’t recognize?

Go to subtypestore.com and use the customer service or contact page to submit an enquiry, including the exact charge amount, transaction date, and the last four digits of the card used. If you know which physical store you visited, you can also call or visit that location with your bank statement and any receipts so staff can search their system. The more detail you provide (name, email used at checkout, order number, and items purchased), the quicker they can locate the transaction and clarify the charge.

Why is there a small or $0 Subtype charge that later disappeared?

When you add a card, place an order, or use a digital wallet with Subtype, their payment processor may run a small authorization (sometimes $0 or a very low amount) to verify your card is valid. This is not an actual sale and should either remain pending or drop off your statement within a few days without being captured. If a small test charge remains posted and you never completed a purchase, contact Subtype support and your bank to confirm it and, if needed, dispute the transaction.

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