Suburban Taxis

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Suburban Taxis is an Adelaide-based taxi and transport company providing 24/7 metered cab services, including standard, multi-seater and premium vehicles, as well as NDIS-approved transport across South Australia.

Kilburn, South Australia, Australia
suburbantaxis.com.au

About Suburban Taxis

Suburban Taxis is a long‑established Adelaide taxi company based in Kilburn, South Australia, providing 24/7 door‑to‑door transport across metropolitan Adelaide and many regional areas. They operate a large fleet of standard sedans, multi‑seater maxis (ideal for groups or extra luggage), wheelchair‑accessible vehicles, and premium cars. Suburban Taxis is an NDIS‑approved transport provider and can accommodate pre‑booked medical, school, airport, and disability support trips. Bookings can be made via phone (13 1008 within Australia), through their website suburbantaxis.com.au, or via their mobile booking app, and fares are metered in line with South Australian government‑regulated taxi rates.

A Suburban Taxis charge typically appears on your bank or card statement after you pay for a metered taxi trip anywhere in their Adelaide service area. You may see charges for one‑off rides, airport transfers, surcharges (such as late‑night or public holiday loading), booking fees, or tolls and fees passed through on top of the metered fare. If you added a tip, paid a cleaning fee, or travelled in a maxi or wheelchair‑accessible vehicle, those amounts can also be included. In some cases, you may see a temporary pre‑authorisation hold when you pay by card in the vehicle, via the app, or when a card is stored for a corporate or account booking; this hold usually adjusts to the final fare or disappears after a few business days.

To verify a Suburban Taxis charge, start by checking your email or SMS for booking confirmations or e‑receipts from around the date and time of the transaction, and review your calendar for trips to or from the airport, city, events, or medical appointments. Compare the statement amount with what you remember paying the driver, including any surcharges or tips. If something doesn’t match, you can contact Suburban Taxis directly via suburbantaxis.com.au or by calling 13 1008, providing the date, approximate time, pick‑up or drop‑off location, and the last four digits of the card used. They can look up the trip record, resend receipts, correct overcharges, and advise on next steps if you need to dispute a transaction with your bank.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Suburban Taxis.

  1. SUBURBAN TAXI 131008 KILBURN AU
  2. SUBURBAN TAXI 131008 KILBURN AUS
  3. SUBURBAN TAXI 131008\LEVEL 1 432 CHURCHI

Frequently Asked Questions

Why did I get a charge from Suburban Taxis when I only took one short trip?

Taxi fares with Suburban Taxis are based on a government‑regulated flagfall (start fee), distance, and time, plus any applicable booking fees, late‑night or public holiday surcharges. Even a short trip may appear higher than expected if it was taken during peak or late‑night hours, involved traffic delays, or included extras like tolls, airport fees, or a tip. Check your receipt or trip summary to see a breakdown of the total fare and surcharges.

Does Suburban Taxis place a pre‑authorisation hold on my card?

Yes, when you pay by card in the taxi or via the app, a temporary pre‑authorisation hold may appear on your account to confirm the payment method. This is often slightly higher than the expected fare and is adjusted to the final trip amount once the transaction is processed. Any difference between the hold and the actual fare is automatically released by your bank, usually within 3–5 business days, depending on your financial institution.

Why do I see two Suburban Taxis charges for the same date?

You may see both a pre‑authorisation hold and the final fare for the same ride, which can look like a duplicate charge until the hold is released. It’s also possible you took more than one taxi trip that day (for example, to and from an event or the airport) and each was processed as a separate transaction. If you still believe there are duplicate charges after 3–5 business days, contact Suburban Taxis with your trip details so they can confirm and help you resolve it.

How can I get a copy of my Suburban Taxis receipt or trip details?

If you booked through the Suburban Taxis app, you can usually view and download past trip receipts directly in the app under your trip history. For phone or street‑hail bookings, you can request a receipt reissue by contacting Suburban Taxis via their website or calling 13 1008 and providing the date, approximate time, pick‑up and drop‑off locations, and the last four digits of the card used. They can email or SMS a copy of the receipt where possible.

How do I dispute a Suburban Taxis fare or request a refund?

If you believe you were overcharged or billed in error, contact Suburban Taxis first so they can review the meter data and trip record. Reach them via suburbantaxis.com.au (using the feedback or contact form) or by calling 13 1008, and include your name, contact details, trip date and time, and card type or last four digits. If an error is confirmed, they can process an adjustment or refund back to your original payment method; if you’re not satisfied, you can then raise a dispute with your bank, referencing their findings.

Can I cancel a Suburban Taxis booking, and will I be charged a fee?

You can usually cancel a pre‑booked Suburban Taxis trip via the app or by calling 13 1008 before the driver arrives at your pick‑up location. In most cases, there is no fee for timely cancellations, but if a driver has already been dispatched and has arrived or waited at the pick‑up point, a call‑out or cancellation fee may apply under local taxi regulations. Check your booking confirmation or ask the operator when cancelling to confirm any applicable charges.

What are typical Suburban Taxis charge amounts I might see on my statement?

Common Suburban Taxis charges can range from small fares of around AUD $15–$25 for short metropolitan trips to AUD $40–$80+ for longer or airport journeys, depending on distance, time of day, and traffic. Maxi taxis, wheelchair‑accessible vehicles, and premium cars may have higher flagfall or per‑kilometre rates and can show larger totals, especially for group travel. Your statement may show descriptors like “SUBURBAN TAXIS KILBURN SA” or similar, along with the total fare charged.

How do NDIS or account customers get billed by Suburban Taxis?

NDIS‑approved and corporate/account customers may have trips billed directly to their organisation or plan, rather than paying on the day, depending on their setup. In some cases, a personal card is kept on file as a backup payment method, which could result in a Suburban Taxis charge if a trip is not covered or is outside agreed parameters. If you’re an NDIS or account holder and don’t recognise a charge, contact Suburban Taxis and your plan manager or account administrator to clarify how that specific trip was billed.

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